Remote Data Entry Insurance Jobs in Springfield, MA

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Job Summary

Strategic Analytics is a dynamic and growing team at Arch that drives innovation and transforms how the businessoperates. We build AI-first, agent-driven products that change how Arch underwrites, services, and learns from its book - combining frontier LLMs, multi-agent orchestration (MCP, A2A), retrieval-augmented generation, evaluation harnesses, and traditional ML where it still wins.Our missionis broad: agentic automation, decision support, AI-driven insights, and the platform engineeringrequiredto make all ofitproduction-grade.

We have a strongtrack recordof success(productionalizingdozens of gen AI products over the last 3 years) -weaim to continue scaling these efforts and are seeking an AVP AI EngineeringSenior Agentic Software Engineer to lead the build-out of true multi-agent systems within Strategic Analytics. Reporting to the VP of AI & Automation, you will design andoperateorchestrations where agents communicate directly with one another - not just sequential, hand-off-driven workflows - to deliver underwriting and claims automations end-to-end.

This role sits at the seam between automation engineering (AE) and implementation engineering (IE). You will own everything from the master agent down through worker agents, while partnering with IE on theorchestrationentry points and any infrastructure-side connectors.

Key Responsibilities

• Design and build multi-agent orchestration patterns (master-orchestrator + specialized worker agents) using protocols such as MCP and A2A.
• Lead end-to-end delivery of agentic underwriting and claimsautomations, from prototype through production hardening.
• Partner with IE on orchestration entry-point design (e.g., Azure Function endpoints, master-agent gateways) so the AE/IEseamis clean and scalable.
• Leadoffshore engineers and team members on agentic patterns, prompt engineering, and reliability practices.
• Establish coding, evaluation, and observability standards for agentic systems within the AI & Automation Center of Excellence.
• Translate business intent into working agentic systems - not just systems that compile, but systems that deliver measurable business outcomes.

Required Skills / Experience

• 7+ years of software engineering and/or automation engineering experience.
• 3+ years of people leadership experience
• Demonstratedexperience buildingproduction grademulti-agent or agentic systems (not just POCs that did not ship).
• Strongtrack recordof shipping AI, analytics, and/or automation products that have a financially measurable impact on the business
• StrongPython experience with API development, async patterns, and service orchestration.
• Hands-onexperiencewith at least one agentic framework (e.g.,LangGraph, Claude Cowork / Agent SDK, OpenAI Agents,AutoGen) and at least one inter-agent protocol (MCP, A2A).
• Resilient problem solving - comfortable with ambiguous problems and capable of breaking them into shippable increments.
• Strong written and verbal communication; able tooperateacross IE, AE, DS, and business stakeholders.
• Demonstrated, hands-on production experience (not POC-only) with the current AI stack: RAG, MCP / A2A or equivalent agent-to-agent protocols, agentic orchestration frameworks, and the ability to articulate where each is the right tool. Comfort scanning for and trialing new tooling asthe spaceevolves.

Desired Skills / Experience

• Background that includes a stretch of "real" software engineering before moving into analytics or AI (e.g., SWE for a few years, then a master's in analytics, then 5+ years in the AI/ML space).
• P&C insurance domain familiarity - underwriting, claims, or submission lifecycle.
• Experience with retrieval-augmented generation (RAG), evaluation harnesses, and structured-output patterns.
• Cloud experience in Azure (preferred for our stack) and/or AWS; familiarity with private endpoints and enterprise-grade safeguards.
• Experience leading multidisciplinary teams (onshore + offshore) for technology delivery.
• Visibletrack recordof self-directed learning in the AIspace - sideprojects, contributions to agentic frameworks, write-ups, conference talks, or other evidence that the candidate is investing personal time staying ahead of the curve.

Education

• College degree in Computer Science, Software Engineering, Data Analytics, or equivalent practical experience.

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For individuals assigned or hired to work in the location(s) indicated below, the base salary range is provided. Range is as of the time of posting. Position is incentive eligible.

$185,000 - $235,000/year

• Total individual compensation (base salary, short & long-term incentives) offered will take into account a number of factors including but not limited to geographic location, scope & responsibilities of the role, qualifications, talent availability & specialization as well as business needs. The above pay range may be modified in the future.

• Arch is committed to helping employees succeed through our comprehensive benefits package that includes multiple medical plans plus dental, vision and prescription drug coverage; a competitive 401k with generous matching; PTO beginning at 20 days per year; up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Offer; basic Life and AD&D Insurance as well as Short and Long-Term Disability; Paid Parental Leave of up to 10 weeks; Student Loan Assistance and Tuition Reimbursement, Backup Child and Elder Care; and more. Click here to learn more on available benefits.

Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you.If this job isn't the right fit but you're interested in working for Arch, create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our talent community to share your preferences directly with Arch's Talent Acquisition team.