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Remote Cx Strategist Jobs in Rutherford, NJ (NOW HIRING)

Betterment

Sr. CX Programs & Automation Manager

New York, NY · On-site +1

$130K - $160K/yr

This is a salaried, exempt role that is remote eligible, except for the New York City metro area ... Lead delivery in partnership with the Chatbot Strategy Manager, Sr. Manager of Tooling, Analytics ...

Builder Prime

Head of Content Marketing

Manhattan, NY · Remote

THE ROLE This is a remote position open to candidates authorized to work in the US without visa ... Strategy and copy live here, while the technical send stays with marketing ops. * Sales and CX ...

Siena AI

Account Executive

New York, NY · On-site +1

While we've listed a few preferred locations, we're flexible as the role is remote. What matters ... in CX, digital transformation, and operations. * Develop strategic outbound motions to break into ...

Mission Lane

Senior Manager, Content Strategy

New York, NY · On-site +1

$152K - $191K/yr

CX chatbots, agent enablement, and knowledge bases You'll thrive in this role if: * You come in ... remote-first work environment. About Mission Lane: Founded in December 2018, Mission Lane is a ...

Sia

Digital Strategy/CRM Lead- Contract

Manhattan, NY · On-site +1

In the SiaX-Creative business line, we combine creative, CX, marketing, and deep AI expertise with ... New York, NY or Remote We're looking for an experienced digital marketing strategist to provide ...

Sia

Digital Strategy/CRM Lead- Contract

Manhattan, NY · Remote

In the SiaX-Creative business line, we combine creative, CX, marketing, and deep AI expertise with ... New York, NY or Remote We're looking for an experienced digital marketing strategist to provide ...

Miratech

Director, AWS Alliance and GTM

New York, NY · On-site +1

... strategies. * Lead development and execution of joint GTM campaigns targeting enterprise accounts for AWS-based CX, AI, and cloud transformation services. * Build repeatable AWS-aligned sales motions ...

Miratech

Director, AWS Alliance and GTM

New York, NY · On-site +1

... strategies. * Lead development and execution of joint GTM campaigns targeting enterprise accounts for AWS-based CX, AI, and cloud transformation services. * Build repeatable AWS-aligned sales motions ...

Miratech

Director, AWS Alliance and GTM

New York, NY · On-site +1

... strategies. * Lead development and execution of joint GTM campaigns targeting enterprise accounts for AWS-based CX, AI, and cloud transformation services. * Build repeatable AWS-aligned sales motions ...

Miratech

Director, AWS Alliance and GTM

New York, NY · On-site +1

... strategies. * Lead development and execution of joint GTM campaigns targeting enterprise accounts for AWS-based CX, AI, and cloud transformation services. * Build repeatable AWS-aligned sales motions ...

Miratech

Director, AWS Alliance and GTM

New York, NY · On-site +1

... strategies. * Lead development and execution of joint GTM campaigns targeting enterprise accounts for AWS-based CX, AI, and cloud transformation services. * Build repeatable AWS-aligned sales motions ...

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All JobsCx Strategist JobsRemote Cx Strategist JobsRemote Cx Strategist Jobs in Rutherford, NJ

Remote Cx Strategist information

See Rutherford, NJ salary details

$45.9K

$142.6K

$180.9K

How much do remote cx strategist jobs pay per year?

As of Jul 12, 2026, the average yearly pay for remote cx strategist in Rutherford, NJ is $142,585.00, according to ZipRecruiter salary data. Most workers in this role earn between $123,900.00 and $160,000.00 per year, depending on experience, location, and employer.

How does a Remote CX Strategist typically collaborate with cross-functional teams to improve customer experience?

As a Remote CX Strategist, you’ll regularly work with product managers, marketing, customer support, and data analytics teams to identify pain points and develop solutions that enhance the customer journey. Collaboration often happens via virtual meetings and project management tools, requiring strong communication and organizational skills. You may be responsible for facilitating workshops, presenting customer insights, and ensuring alignment on CX initiatives across departments. Building strong remote relationships and adapting to different team dynamics are essential for success in this role.

What is the difference between Remote Cx Strategist vs Remote Customer Experience Analyst?

AspectRemote Cx StrategistRemote Customer Experience Analyst
CredentialsCustomer experience certifications, marketing or business backgroundData analysis, customer service, and research skills
Work EnvironmentStrategic planning, cross-department collaboration, remoteData analysis, reporting, customer feedback review, remote
Industry UsageUsed in marketing, product development, and customer service sectorsCommon in customer service, market research, and analytics teams

The Remote Cx Strategist focuses on developing overall customer experience strategies, while the Remote Customer Experience Analyst primarily analyzes data to improve customer interactions. Both roles require customer-focused credentials and often operate remotely within similar industries, but their core responsibilities differ in strategic planning versus data analysis.

What are the key skills and qualifications needed to thrive as a Remote CX Strategist, and why are they important?

To thrive as a Remote CX Strategist, you need expertise in customer experience design, journey mapping, and data analysis, often supported by a degree in marketing, business, or a related field. Familiarity with tools like CRM platforms (e.g., Salesforce), customer feedback systems, and analytics software is typically required. Exceptional communication, problem-solving abilities, and self-motivation are crucial soft skills, especially when working remotely. These skills enable you to develop effective customer experience strategies that drive satisfaction and loyalty while collaborating efficiently across distributed teams.

What is a Remote CX Strategist?

A Remote CX (Customer Experience) Strategist is a professional who develops and implements strategies to enhance the overall experience of customers with a company, while working remotely. They analyze customer data, identify pain points, and design solutions to improve satisfaction, retention, and loyalty. By collaborating with various teams, they ensure that every touchpoint aligns with the company’s customer experience goals. Their remote role allows them to leverage digital tools to manage projects, communicate with stakeholders, and monitor customer feedback from anywhere.
What job categories do people searching Remote Cx Strategist jobs in Rutherford, NJ look for? The top searched job categories for Remote Cx Strategist jobs in Rutherford, NJ are:
What cities near Rutherford, NJ are hiring for Remote Cx Strategist jobs? Cities near Rutherford, NJ with the most Remote Cx Strategist job openings:
Remote Cx Strategist jobs near you
Sr. CX Programs & Automation Manager

Sr. CX Programs & Automation Manager

Betterment

New York, NY • On-site, Remote

$130K - $160K/yr

Other

Retirement

Re-posted 17 days ago

Job description

About Betterment

Betterment is a leading, technology-driven financial services company that offers investing, savings and retirement solutions for retail investors and investment advisors as well as financial wellness solutions, including a 401(k) for small and medium-sized businesses. Our team is passionate about our mission, to empower people to build wealth with confidence and ease.  

About the role

The CX Tooling & Innovation team at Betterment is building the future of customer experience - and this role is the engine of that work.

As our Sr. CX Programs & Automation Manager, you'll own the full lifecycle of net-new AI initiatives across our customer support and operations ecosystem: from identifying the opportunity, building the business case, and driving implementation, through to launch and handoff.

This is a dedicated AI delivery role within our AI & Automation pod. You will not own BAU Zendesk maintenance or queue management. Your job is to ship AI that makes our customers' experience better and our agents' work more effective - and to do it with rigor, speed, and measurable outcomes. Your north star metrics: automation rate, AHT reduction, agent productivity, and customer satisfaction - every initiative you ship should move at least one of these.

This is a salaried, exempt role that is remote eligible, except for the New York City metro area, San Francisco, Los Angeles, Seattle, Boston, Washington, D.C., & Orange County, CA. Below we've reflected the base salary range we would offer for this position in locations with city or state requirements. For those located elsewhere, the actual compensation offered will be based on candidate experience and geographic location. Actual salaries may vary depending on factors including but not limited to location, experience, and performance. The range listed is just one component of Betterment's total compensation package for employees. 

Posting range: $130,000 - $160,000

This job may also be eligible for variable compensation in the form of a company incentive bonus. 

 A day in the life
  • Build and maintain a multi-quarter AI roadmap aligned to CX/Ops OKRs - automation rate, AHT reduction, agent productivity, and coverage - and own prioritization, sequencing, and business case development for each initiative
  • Translate CX and Ops pain points into structured AI use cases with clear hypotheses, success metrics, and implementation plans
  • Lead delivery in partnership with the Chatbot Strategy Manager, Sr. Manager of Tooling, Analytics, and Engineering
  • Drive agent adoption of AI tools (copilot, smart suggestions, AI summaries, auto-tagging) through change management and training
  • Design and run experiments and A/B tests to validate AI performance before scaling
  • Establish performance baselines and handoff documentation before transitioning live programs to the Sr. Analyst, AI Quality & Continuity
  • Partner with Legal, Compliance, and Security to ensure responsible, policy-compliant AI deployment
  • Represent CX AI priorities in cross-functional planning and vendor discussions
What we're looking for
  • 7-10+ years in CX operations, support product management, or technical program management
  • Hands-on experience launching AI or automation in support environments - Zendesk AI, Intercom Fin, Decagon, or similar
  • Strong product thinking: you can take an ambiguous problem, define a clear use case, and build the case for prioritization
  • Analytical mindset: comfortable with experiment design, interpreting A/B results, and building performance baselines
  • Excellent cross-functional collaborator - you've worked with Engineering, Analytics, Legal, and frontline ops teams to ship AI features
  • Comfortable getting hands-on with AI and SaaS tooling - you're not just managing from a distance; you can configure, build, and iterate within platforms like Zendesk AI, Decagon, or similar without needing engineering support for every change
  • Experience managing a portfolio of concurrent initiatives
What success looks like in year one
  • A clear, prioritized AI roadmap is in place and being actively executed against
  • At least two net-new AI initiatives have launched with defined KPIs and clean handoffs to the quality team
  • Ticket deflection and automation rates show measurable improvement attributable to your work
  • A governance and experimentation framework is in place so future rollouts move faster and more safely

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