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Remote Customer Support Jobs in Whitby, ON (NOW HIRING)

Funded.club

Customer Success Manager

Toronto, ON · Remote

This role will also support a small number of enterprise customers that require higher levels of ... Full remote work opportunity - we are a virtual business * Flexible hours - performance measured by ...

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Remote Customer Support information

What is a remote customer support?

A Remote Customer Support job involves assisting customers with their inquiries, issues, and requests from a location outside of a traditional office, usually from home. This role typically uses communication channels like email, chat, or phone to resolve problems, provide product information, and ensure customer satisfaction. Remote Customer Support representatives need strong communication skills, patience, and the ability to troubleshoot issues efficiently. The flexibility of remote work allows employees to work from various locations, but it also requires self-discipline and a reliable internet connection.

What are the key skills and qualifications needed to thrive as a remote customer support?

To thrive as a Remote Customer Support professional, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and chat platforms is typically required. Patience, active listening, and the ability to work independently are standout soft skills in this role. These qualities ensure efficient resolution of customer issues, high satisfaction rates, and effective remote collaboration.

How does working as a remote customer support differ from an in-office support role in terms of communication and collaboration?

Working remotely as a customer support representative often requires stronger written communication skills and proactive engagement, as most interactions with teammates and supervisors occur through digital channels like chat or video calls. You'll likely use various collaboration tools to stay connected, participate in virtual team meetings, and share updates. While you may have more flexibility, it's important to be self-motivated and organized to maintain productivity and ensure customers receive timely assistance. Building rapport with both customers and colleagues remotely can be a challenge, but many companies offer training and resources to help remote support teams succeed.

What is the difference between Remote Customer Support vs Remote Technical Support?

AspectRemote Customer SupportRemote Technical Support
Required CredentialsHigh school diploma or equivalent; customer service skillsTechnical certifications or knowledge; troubleshooting skills
Work EnvironmentCall centers, help desks, online chatHelp desks, technical support centers, online platforms
Employer & Industry UsageRetail, telecom, e-commerce, service providersIT, software, hardware companies, tech services
Common Search & ComparisonCustomer service roles, remote support jobsTechnical support roles, IT support jobs

Remote Customer Support focuses on assisting customers with general inquiries, billing, and product issues, requiring strong communication skills. Remote Technical Support involves troubleshooting technical problems, often requiring technical certifications or knowledge. While both roles are remote and customer-facing, technical support demands more technical expertise, whereas customer support emphasizes customer service skills.

What cities near Whitby, ON are hiring for Remote Customer Support jobs?

Cities near Whitby, ON with the most Remote Customer Support job openings:

Remote Customer Support jobs near you
Infographic showing various Remote Customer Support job openings in Whitby, ON as of August 2026, with employment types broken down into 82% Full Time, and 18% Contract. Highlights an 5% In-person, and 95% Remote job distribution.

Customer Success Manager

Funded.club

Toronto, ON • Remote

Full-time

Posted 3 days ago

New

Job description

About Isolocity

Isolocity is a growing B2B SaaS company and a leading provider of quality management software solutions for businesses operating in regulated and quality-driven environments. Our platform helps organizations streamline quality processes, improve compliance, and drive operational efficiency across industries such as Manufacturing, Food, Health Sciences, Cannabis, and others.

We are committed to empowering our clients with the tools, guidance, and structure they need to build and maintain effective Quality Management Systems.

The Ideal Candidate

We are seeking our first dedicated Customer Success Manager (CSM) to support a primarily SMB customer base, with responsibility for retention, expansion, and long-term value realization. This role will also support a small number of enterprise customers that require higher levels of coordination and strategic engagement.

You are comfortable working in quality-focused, regulated environments and enjoy helping customers translate quality management concepts into practical, scalable software workflows. You thrive in a growing organization, balancing structured playbooks with evolving processes, and enjoy building trusted relationships with customers over time.

Responsibilities

  • Own post-onboarding relationships for a portfolio of primarily SMB customers, including some Enterprise accounts
  • Serve as the primary point of contact for ongoing customer success, expansions, retention, and value realization
  • Conduct structured customer check-ins and periodic reviews to ensure adoption, progress, and outcomes
  • Monitor customer health signals including usage, engagement, feedback, and risk indicators
  • Proactively identify at-risk accounts and execute retention strategies in collaboration with internal teams
  • Identify expansion opportunities such as additional users, modules, or services based on customer needs and maturity
  • Work with customers to ensure timely renewals of the Isolocity software
  • Lead Quarterly Business Reviews (QBRs) primarily for higher-value or enterprise customers
  • Encourage effective adoption through a mix of guided engagement and self-service resources
  • Contribute to the refinement of Customer Success playbooks, processes, and templates
  • Share insights on customer challenges, success patterns, and product gaps with internal teams
  • Collaborate closely with Support, Onboarding, Product, and Sales teams to improve the overall customer experience

Experience

  • 2–4 years of experience in Customer Success, Account Management, or a related SaaS role with a focus on retention and expansion
  • Solid background in Quality Management, with an understanding of Quality Management Systems or compliance-driven environments & Software
  • Experience supporting SMB customers at scale, with some exposure to enterprise accounts
  • Experience working in regulated industries is an asset
  • Familiarity with CRM systems and customer health tracking tools
  • Strong communication and relationship-building skills
  • Comfortable working in a growing, evolving environment where processes are still maturing

Success Indicators and Drivers

Retention & Health

  • Gross Retention Rate (GRR)
  • Net Revenue Retention (NRR)
  • Percentage of accounts with current health status defined (Green / Yellow / Red)

Expansion

  • Expansion revenue generated (upsells, cross-sells)
  • Ongoing Expansions
  • Percentage of eligible accounts with identified expansion opportunities

Engagement & Value

  • QBR completion rate for eligible accounts
  • Adoption trends across core platform features

Operational Effectiveness

  • On-time renewals
  • Quality and consistency of CRM updates
  • Customer feedback trends (CSAT and qualitative feedback)

Compensation

  • Base salary + Bonus: Very competitive OTE

Perks

  • Full remote work opportunity – we are a virtual business
  • Flexible hours – performance measured by outcomes and KPIs, not time logged
  • Health Insurance + HSA
  • Performance-based bonus
  • Supportive and collaborative team environment
  • Opportunity to grow with a scaling SaaS company
  • Semi-annual in-person sync-ups to collaborate, plan, and celebrate wins

#LI-Remote

Thank you for considering this opportunity. Funded.club Senior Recruiters partner exclusively with Startups and are in direct communication with hiring managers and founding team members.

Funded.club uses AI-assisted tools as part of our candidate sourcing and screening process. All applications are reviewed by a human recruiter, who makes all decisions about which candidates to progress. If your application seems like a good fit for the position, a real member of our team will contact you soon!