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Remote Customer Support Jobs in Whitby, ON (NOW HIRING)

Wing Assistant

GTM Sales Associate

Toronto, ON · Remote

... support, customer support, sales support, recruiting support, operations support, and other ... Educate prospects who may not have considered remote assistants, virtual assistants, offshore ...

Mercor

E-commerce Annotation Specialist

Toronto, ON · Remote

CA$40 - CA$50/hr

Contract Compensation: $40-$50/hour Location: Remote Commitment: ~5 hours/week Role ... Familiarity with customer-support operations and escalation paths. Application Process (Takes 20-30 ...

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Remote Customer Support information

What is a remote customer support?

A Remote Customer Support job involves assisting customers with their inquiries, issues, and requests from a location outside of a traditional office, usually from home. This role typically uses communication channels like email, chat, or phone to resolve problems, provide product information, and ensure customer satisfaction. Remote Customer Support representatives need strong communication skills, patience, and the ability to troubleshoot issues efficiently. The flexibility of remote work allows employees to work from various locations, but it also requires self-discipline and a reliable internet connection.

What are the key skills and qualifications needed to thrive as a remote customer support?

To thrive as a Remote Customer Support professional, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and chat platforms is typically required. Patience, active listening, and the ability to work independently are standout soft skills in this role. These qualities ensure efficient resolution of customer issues, high satisfaction rates, and effective remote collaboration.

How does working as a remote customer support differ from an in-office support role in terms of communication and collaboration?

Working remotely as a customer support representative often requires stronger written communication skills and proactive engagement, as most interactions with teammates and supervisors occur through digital channels like chat or video calls. You'll likely use various collaboration tools to stay connected, participate in virtual team meetings, and share updates. While you may have more flexibility, it's important to be self-motivated and organized to maintain productivity and ensure customers receive timely assistance. Building rapport with both customers and colleagues remotely can be a challenge, but many companies offer training and resources to help remote support teams succeed.

What is the difference between Remote Customer Support vs Remote Technical Support?

AspectRemote Customer SupportRemote Technical Support
Required CredentialsHigh school diploma or equivalent; customer service skillsTechnical certifications or knowledge; troubleshooting skills
Work EnvironmentCall centers, help desks, online chatHelp desks, technical support centers, online platforms
Employer & Industry UsageRetail, telecom, e-commerce, service providersIT, software, hardware companies, tech services
Common Search & ComparisonCustomer service roles, remote support jobsTechnical support roles, IT support jobs

Remote Customer Support focuses on assisting customers with general inquiries, billing, and product issues, requiring strong communication skills. Remote Technical Support involves troubleshooting technical problems, often requiring technical certifications or knowledge. While both roles are remote and customer-facing, technical support demands more technical expertise, whereas customer support emphasizes customer service skills.

What cities near Whitby, ON are hiring for Remote Customer Support jobs?

Cities near Whitby, ON with the most Remote Customer Support job openings:

Remote Customer Support jobs near you
Infographic showing various Remote Customer Support job openings in Whitby, ON as of August 2026, with employment types broken down into 82% Full Time, and 18% Contract. Highlights an 5% In-person, and 95% Remote job distribution.

Customer Service Representative (12 month contract)

Nestle

North York, ON • Remote

Full-time, Contractor

Posted 5 days ago

Job description

Position Snapshot

Business area: Nestle Canada Inc.

Location:  North York, ON located at 25 Sheppard Ave W, North York, ON M2N 6S8

Remote

 

A little bit about us

While Nestle is known for KitKat, Gerber, Nescafe, and Maggi, our recipe for success comes down to one thing: our people. 

We strive to lead a people-focused culture that empowers employees to bring their authentic selves to work each day. There are 3,400+ members of Nestle Canada celebrated for taking action using agility, courage, and trust to find solutions that benefit the business or greater good. We're a team of changemakers, who are curious and challenge the status quo, that take risks that will help drive us forward.

Our focus is not only on nourishing our customers, but also about enriching you. We know that empowerment leads to strong employee engagement, a great work culture, and motivated employees.

What to Expect:

The Customer Service Representative for Nutrition & Health Business is responsible for handling all inbound calls from clients and ensuring consistent exceptional Customer Service is provided to each client, on each call. This postiton is adn Existing Vacancy.

A day in the life:

  • Handle all incoming calls in a timely, efficient and professional manner according to Call Quality Guidelines
  • Processing all orders received by phone, fax, or email according to order entry procedures with attention to accuracy and timelines
  • Ensure Call Quality consistency with every customer contact according to established call quality behaviours.
  • Handle all inquiries requiring investigation, troubleshooting, and problem solving efficiently and expertly to provide resolution within 24 hours
  • Communicate all pertinent client and situation information to colleagues to ensure everyone has all the current updates and information pertaining to a particular client situation
  • Participate in all product training sessions including but not limited to attending webinars and seminars as required
  • Increase education and awareness of products and informative programs by pro-actively promoting featured products, special promotions, and instructional services
  • Ensure cross-selling and upselling at every opportunity according to individual and team goals
  • Conduct outbound calls as required to ensure effective communication with client regarding issues and inquiries, as well as backorder updates, promotions, and special projects
  • Interact and connect with all other departments to ensure all clients' needs are not just met, but are exceeded.
  • Provide assistance to team-mates and colleagues as required
  • The Inside Sales Team on all potential sales opportunities, including Product Information Sessions, and product-related inquiries.

Role Requirements

  • Minimum of 3 years of experience in customer service, preferably in a call center or high-volume customer support environment is required.
  • Proven ability to manage customer inquiries through phone and email while providing a positive customer experience.
  • Must be proficient in Microsoft Excel, including filtering, sorting, and navigating data.
  • Must be a High School Graduate or equivalent experience or possess an equivalent qualification.

Nice-to-Have Skills

  • Ability to communicate effectively in French to support a diverse customer base.
  • Experience within the Natural Health Products, Consumer Health, or CPG industry.
  • Experience using Salesforce or other customer relationship management platforms.
  • Familiarity with Oracle JDE, Magento, or similar enterprise systems.
  • Exposure to working in a fast-paced, customer-focused environment with high transaction volumes.

Benefits

  • Fully Remote work setup.
  • Excellent training and development programs as well as opportunities to grow within the company 
  • Up to 50% off - Nespresso Coffee Machine, Capsules and accessories 
  • Access to the Discount Company store with Nestle, Nespresso, and Purina products (Located across various Nestle offices/sites) 
  • Additional discounts on a variety of products and services offered by our preferred vendors and partnerships 


Compensation Range: CAD 58,000 - CAD 60,000

At Nestle Canada, we are committed to transparency and fairness in our compensation and job posting practices. This position offers a competitive salary within the range specified above, aligned with our commitment to equitable pay practices.

What you need to know

We will be considering applicants as they apply, so please don't delay in submitting your application. 

Nestle Canada is an equal-opportunity employer. The principles of diversity, equity, inclusion, and accessibility are vital to how we operate. We strive to foster a respectful and supportive environment where individuals feel valued and empowered to contribute and succeed.

If you are invited to participate in the recruitment process and require an accommodation, please inform Human Resources. Nestle will work with you to ensure full participation.

 

 

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