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Remote Customer Support Jobs in Wheaton, IL (NOW HIRING)

NTT DATA Services

Customer Care Associate

Chicago, IL · Remote

$20/hr

Customer Care Associate, providing customer care to Life Insurance policyholders, agents and other ... Remote employees must adhere to all technical support procedures and protocols. * Chronic ...

NTT DATA Services

Customer Care Associate

Chicago, IL · Remote

$20/hr

Customer Care Associate, providing customer care to Life Insurance policyholders, agents and other ... Remote employees must adhere to all technical support procedures and protocols. * Chronic ...

srecruiting

Fully Remote Customer Service Rep

Chicago, IL · Remote

$16.50 - $22.50/hr

Experience in our industry is not required as we have industry-leading training and support to ... Calling and receiving calls from clients/Customer Satisfaction Scheduling appointments with clients ...

PainPoint

Customer Service Representative

Chicago, IL · On-site +1

$18/hr

Remote Looking for a rewarding career where you can make an impact every day? Join DxTx Pain ... Growth and continuing education support * Comprehensive benefits package What You'll Do As a ...

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All JobsCustomer Support JobsRemote Customer Support JobsRemote Customer Support Jobs in Wheaton, IL

Remote Customer Support information

See Wheaton, IL salary details

$10

$22

$55

How much do remote customer support jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for remote customer support in Wheaton, IL is $22.40, according to ZipRecruiter salary data. Most workers in this role earn between $11.63 and $25.58 per hour, depending on experience, location, and employer.

What is a remote customer support?

A Remote Customer Support job involves assisting customers with their inquiries, issues, and requests from a location outside of a traditional office, usually from home. This role typically uses communication channels like email, chat, or phone to resolve problems, provide product information, and ensure customer satisfaction. Remote Customer Support representatives need strong communication skills, patience, and the ability to troubleshoot issues efficiently. The flexibility of remote work allows employees to work from various locations, but it also requires self-discipline and a reliable internet connection.

What are the key skills and qualifications needed to thrive as a remote customer support?

To thrive as a Remote Customer Support professional, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and chat platforms is typically required. Patience, active listening, and the ability to work independently are standout soft skills in this role. These qualities ensure efficient resolution of customer issues, high satisfaction rates, and effective remote collaboration.

How does working as a remote customer support differ from an in-office support role in terms of communication and collaboration?

Working remotely as a customer support representative often requires stronger written communication skills and proactive engagement, as most interactions with teammates and supervisors occur through digital channels like chat or video calls. You'll likely use various collaboration tools to stay connected, participate in virtual team meetings, and share updates. While you may have more flexibility, it's important to be self-motivated and organized to maintain productivity and ensure customers receive timely assistance. Building rapport with both customers and colleagues remotely can be a challenge, but many companies offer training and resources to help remote support teams succeed.

What is the difference between Remote Customer Support vs Remote Technical Support?

AspectRemote Customer SupportRemote Technical Support
Required CredentialsHigh school diploma or equivalent; customer service skillsTechnical certifications or knowledge; troubleshooting skills
Work EnvironmentCall centers, help desks, online chatHelp desks, technical support centers, online platforms
Employer & Industry UsageRetail, telecom, e-commerce, service providersIT, software, hardware companies, tech services
Common Search & ComparisonCustomer service roles, remote support jobsTechnical support roles, IT support jobs

Remote Customer Support focuses on assisting customers with general inquiries, billing, and product issues, requiring strong communication skills. Remote Technical Support involves troubleshooting technical problems, often requiring technical certifications or knowledge. While both roles are remote and customer-facing, technical support demands more technical expertise, whereas customer support emphasizes customer service skills.

What are popular job titles related to Remote Customer Support jobs in Wheaton, IL?

For Remote Customer Support jobs in Wheaton, IL, the most frequently searched job titles are:

What job categories do people searching Remote Customer Support jobs in Wheaton, IL look for?

The top searched job categories for Remote Customer Support jobs in Wheaton, IL are:

What cities near Wheaton, IL are hiring for Remote Customer Support jobs?

Cities near Wheaton, IL with the most Remote Customer Support job openings:

Remote Customer Support jobs near you
Infographic showing various Remote Customer Support job openings in Wheaton, IL as of August 2026, with employment types broken down into 82% Full Time, and 18% Contract. Highlights an 24% In-person, and 76% Remote job distribution, with an average salary of $46,582 per year, or $22.4 per hour.

Customer Engagement Representative (Remote, Contract)

Neighborhoods.com

Chicago, IL • Remote

$16/hr

Contractor

Posted yesterday

New

Job description

Make a real difference in people's home-buying journey—right from your own home.

Neighborhoods.com & 55places.com is seeking a Customer Engagement Representative to provide exceptional customer support from home, via various support channels, for our brands. This hourly 1099 contract role involves resolving customer inquiries, creating and assigning leads, and upholding our customer service excellence. You'll play a key part in helping customers find somewhere they will love to call home!

Shifts for this position are scheduled within our current operating hours of 7 AM-7 PM US Central time, 7 days a week (including weekends). 

What You'll Do

  • Provide warm, responsive support across email, chat, and phone
  • Build rapport with customers to understand their needs and guide them through the next step in their journey
  • Use scripts and tools to create a consistent, top-tier customer experience
  • Assign leads to the right partner agents or teams
  • Troubleshoot questions or concerns with clarity and care
  • Flag issues to the Customer Engagement Operations Team as needed
  • Jump in on additional tasks to help keep things running smoothly

The Role

  • Hourly Pay: $16 USD/hour
  • Type: 1099 Independent Contractor
  • Duration: 3-6 months, with the possibility of extension
  • Schedule: Up to 40 hours per week
  • Shifts available between 7 AM – 7 PM US Central Time, 7 days a week
  • Location: Remote
  • Must be authorized to work as a 1099 contractor in the U.S.

What you bring:

  • Ability to communicate clearly in spoken and written English
  • Ability to learn and adapt quickly 
  • 2+ years of customer support experience (email, phone, and/or chat)
  • High School diploma or equivalent

Technical Requirements:

  • Reliable high-speed internet for system access, video and VoIP calls (minimum 100 Mbps recommended)
  • Ability to maintain a stable connection for calls and meetings
  • Access to a backup internet option (e.g., hotspot)
  • A computer or laptop capable of running required systems (16 GB RAM recommended)
  • A quality headset for voice calls
  • Webcam for meetings/trainings

Bonus points if you have:

  • Experience using help desk software and remote support platforms
  • Google Workspace familiarity
  • Experience with high-volume call environments
  • Basic real estate knowledge
  • B2B customer support
  • Bilingual (Spanish preferred)
  • Outbound call experience
  • Sales experience

What to expect from the interview process:

  • Recorded Asynchronous Video Interview through Canvass
  • Meet with a Customer Engagement Manager(s)
  • Final interview with a Customer Engagement Senior Manager

If you're passionate about providing meaningful customer experiences, love working with others, and thrive in a remote environment, we'd love to meet you. Apply today and help people discover their next chapter!