Remote Customer Support Jobs in Victoria, BC (NOW HIRING)

About Charter:

Founded in 1997, Victoria headquartered Charter has grown into one of Canadas foremost fastest growing Information Technology providers in the country, providing a broad array of high value product and service solutions to clients operating some of the most mission critical networks and applications.

If you are looking to be an integral part of a vibrant, success-based environment with the core values of empowerment, flexibility, agility, innovation, high knowledge based, life balanced, and high ethics deeply embedded into the everyday culture then Charter is a place for you to look. We are a high energy business focused team, providing the highest possible customer experience, with best-in-class engineering support.

About the Role:

As a part of Charter Business Architecture Practice team, the Junior Business Architect is an entry-level role responsible for BA projects delivery according to the Charters methodologies in place. This includes participating in the client-facing engagements, creating essential deliverables such as business capability models, personas, journey maps and value streams.

With previous experience in business architecture or related fields, exposure to corporate or public sector environments, a relevant bachelors degree, and practical experience in business process mapping and documentation, the Junior Business Architect will also contribute to the Charter BA Practice development and Charters work with clients that is aimed to bridge the gap between technology and business at a foundational level.

Responsibilities:

• Conduct customer and industry research and ensure information remains accurate and relevant
• Develop key business architecture artifacts such as stakeholder maps, personas, journey maps, and process models
• Support and document stakeholder workshops and interviews
• Present clear, concise recommendations and solutions focused on key messages
• Coordinate customer engagements with project teams, Account Managers, and other practices
• Maintain accurate project documentation, customer data, and the BA repository
• Contribute to business development, sales insights, and overall practice growth
• Build and enhance business capability models aligned with maturity frameworks and longterm roadmaps
• Create thought leadership content including case studies, blogs, and whitepapers while managing priorities effectively
• Collaborate with delivery teams and architects, support capability development discussions, and participate in training and practice initiatives
  

Required Qualifications and Experience:

• 1-3 years of proven experience in business architecture roles or previous experience in consulting, business analysis, process improvement, or IT-related roles
• Previous exposure to corporate or public environment
• Bachelors degree in Business Administration, Information Technology, Computer Science, or a related field.
• Hands-on experience mapping, analyzing, and documenting business processes using frameworks like BPM
• TOGAF Architecture Certified or available to undertake a certification path to achieve in 6 - 9 months

• Design Thinking Certificate is an asset
• Other complementary professional certifications are considered an asset.

Knowledge, Skills, and Abilities:

• Strong situational analysis and critical thinking skills
• Experience supporting client interviews and engagement sessions, translating insights into actionable outcomes
• Ability to actively listen, ask clarifying questions, and distill complex information
• Experience assisting with workshop facilitation, including preparation and documentation of outcomes
• Effective collaborator across all levels of an organization
• Strong written, verbal, and visual communication skills tailored to different audiences
• Commitment to continuous learning through ongoing professional development
• Broad enterprise perspective across strategy, processes, capabilities, technology, and governance
• Experience modelling business processes using various tools and techniques
• Familiarity with industry frameworks (e.g., BABOK, DMBOK, ITIL, PMBOK, ADKAR, LEAN) and awareness of industry trends and best practices

Working Conditions:

• Full time role involving travels
• Overtime may be required
• Hybrid work model, or fully remote with some travels required as needed

• Travel :

• • Minimal travel may be required, 5-10%, within Canada
  • Must have valid drivers license