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Remote Customer Support Jobs in Duncan, BC (NOW HIRING)

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Remote Customer Support information

See Duncan, BC salary details

$11

$18

$37

How much do remote customer support jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for remote customer support in Duncan, BC is $18.51, according to ZipRecruiter salary data. Most workers in this role earn between $13.54 and $17.18 per hour, depending on experience, location, and employer.

What is a remote customer support?

A Remote Customer Support job involves assisting customers with their inquiries, issues, and requests from a location outside of a traditional office, usually from home. This role typically uses communication channels like email, chat, or phone to resolve problems, provide product information, and ensure customer satisfaction. Remote Customer Support representatives need strong communication skills, patience, and the ability to troubleshoot issues efficiently. The flexibility of remote work allows employees to work from various locations, but it also requires self-discipline and a reliable internet connection.

What are the key skills and qualifications needed to thrive as a remote customer support?

To thrive as a Remote Customer Support professional, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and chat platforms is typically required. Patience, active listening, and the ability to work independently are standout soft skills in this role. These qualities ensure efficient resolution of customer issues, high satisfaction rates, and effective remote collaboration.

How does working as a remote customer support differ from an in-office support role in terms of communication and collaboration?

Working remotely as a customer support representative often requires stronger written communication skills and proactive engagement, as most interactions with teammates and supervisors occur through digital channels like chat or video calls. You'll likely use various collaboration tools to stay connected, participate in virtual team meetings, and share updates. While you may have more flexibility, it's important to be self-motivated and organized to maintain productivity and ensure customers receive timely assistance. Building rapport with both customers and colleagues remotely can be a challenge, but many companies offer training and resources to help remote support teams succeed.

What is the difference between Remote Customer Support vs Remote Technical Support?

AspectRemote Customer SupportRemote Technical Support
Required CredentialsHigh school diploma or equivalent; customer service skillsTechnical certifications or knowledge; troubleshooting skills
Work EnvironmentCall centers, help desks, online chatHelp desks, technical support centers, online platforms
Employer & Industry UsageRetail, telecom, e-commerce, service providersIT, software, hardware companies, tech services
Common Search & ComparisonCustomer service roles, remote support jobsTechnical support roles, IT support jobs

Remote Customer Support focuses on assisting customers with general inquiries, billing, and product issues, requiring strong communication skills. Remote Technical Support involves troubleshooting technical problems, often requiring technical certifications or knowledge. While both roles are remote and customer-facing, technical support demands more technical expertise, whereas customer support emphasizes customer service skills.

What cities near Duncan, BC are hiring for Remote Customer Support jobs?

Cities near Duncan, BC with the most Remote Customer Support job openings:

Remote Customer Support jobs near you
Infographic showing various Remote Customer Support job openings in Duncan, BC as of July 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, 1% Temporary, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $38,510 per year, or $18.5 per hour.

Planning Coordinator

Cowichan Valley Regional District

Duncan, BC • Remote

CA$111K - CA$130K/yr

Full-time

Medical, Dental, Retirement, PTO

Re-posted 10 days ago

Job description

General Information

Majestic mountains, the rugged West Coast Trail, serene lakes, and one of the world's tallest free-standing timber rail trestles all lie in the picturesque Cowichan Valley Regional District (CVRD). Located on Vancouver Island, the CVRD provides a wide range of local government services to a population of 80,000 within its 4 distinct municipalities and 9 electoral areas. Just 50 km north of Victoria and 30 km south of Nanaimo, the Cowichan Valley offers a warm climate and numerous parks, recreational, cultural, and social opportunities.

We are seeking to add to our team, a professional with excellent leadership qualities and strong planning skills. 

Reporting to the Manager, Community Planning or Development Services, the Planning Coordinator supports the Regional District's current and long-range planning operations. This exempt position works in an administrative, technical and management capacity in carrying out the supervision of staff, programs and services and acts as a liaison and resource between the Land Use Services Department and other CVRD divisions, and with external agencies and organizations. The immediate need is for a Planning Coordinator in the Development Services Division, supporting customer service and development applications processes.

Qualifications
  • University graduation in a related field plus a graduate degree in Community and Regional Planning or related field
  • Full membership in the Canadian Institute of Planners and Planning Institute of BC Registered Professional Planner Certification
  • A minimum of five years of related experience, preferably in a BC local government setting
  • A minimum of two (2) years of experience with staff mentoring, supervision, training and performance management
  • IAP2 certification is considered an asset
  • PMP designation is considered an asset
  • A valid Class 5 BC Driver's Licence

An equivalent combination of education, training and experience may be considered. 

View the full job description listing all the job requirements.

Hours of Work

This regular-full time exempt position works 35 hours per week (Monday - Friday, 8:30-4:30) and is eligible for flex time. Some evening and weekend work may be required. This position works from the CVRD's main office in Duncan, BC, and at this time, is eligible to be part of the Work From Home program, potentially working a hybrid in-office / remote schedule after a successful in-office training period.

Salary

The CVRD offers a competitive salary range of $111,765.09 to $130,660.09 per year (2026 rate), commensurate with experience, plus a comprehensive benefits package including extended health, dental, and insurance benefits, pension, and paid vacation.

Application Instructions

If you are ready to take on this challenging and rewarding leadership role, please submit your cover letter and resume in confidence via the application link above by 4:30 pm on the date indicated. Please include a recent drivers' absract with your application.

Note

Note that testing may be required during the interview process. Testing is based on the knowledge, skills, abilities and qualifications outlined in the job description.

Job applicants requiring accommodation to participate in any stage of the hiring process should contact Human Resources at hr@cvrd.bc.ca to communicate their accommodation needs.

Employment Type: FULL_TIME

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