Remote Customer Support Jobs in Spring Lake, NC (NOW HIRING)

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At Beckman Coulter Diagnostics, one of Danaher's 15+ operating companies, our work saves lives-and we're all united by a shared commitment to innovate for tangible impact.

You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact - innovating at the speed of life.

As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratory's role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision making-we are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence. Learn about the Danaher Business System which makes everything possible.

The Senior Director, Medical & Scientific Affairs - Specialty Testing is responsible for setting the vision and strategic direction for the Specialty Testing business area and leading daily business operations support related to product development and clinical research, product quality, compliance, commercial/marketing activities and customer interactions. This senior role assists the Chief Medical Officer as the medical representative of Beckman to external partners and professional societies. This disease area is a key focus area for Beckman Coulter, providing the successful candidate an exciting opportunity to build and grow the Specialty Testing business area leadership, ultimately impacting patient outcomes. The Senior Director will partner as a thought leader and Beckman Coulter representative with senior external customers, bringing our technology, patient focus, and commitment message to the market.

Specialty Testing consists of Urinalysis, Hematology, Bone Health and Anemia, and some of the rare diseases not captured in the other Medical and Scientific Affairs Chapters. The role will support the business team leaders in driving forward key strategic projects. This candidate will drive the scientific and clinical positioning of the products for the respective area(s) pre and post-launch to ensure optimal clinical utility globally.

This position reports to the Chief Medical Officer and is part of the Medical & Scientific Affairs organization, a team of medical specialists dedicated to all medical aspects of safe and effective therapeutic areas. The Beckman specialty testing test portfolio enables better patient outcomes for those afflicted with hematological diseases, among others.

This role may be fully remote, working remotely to cover a global business area. Beckman Coulter has a major site presence in South Florida, Southern California, Hebron Kentucky, and Minneapolis Minnesota, as well as major hubs in Europe and Asia.

In this role, you will have the opportunity to:

• Steer collaborative efforts between business leaders and research team to define bench and human clinical research priorities for product development, regulatory submissions, and marketing, based on intended clinical applications, business, and regulatory strategy

• Demonstrated record of strong collaboration with internal stakeholders across matrix organizations, sharing information, active collective goal achievement, open risk / reward / resource discussions, and developing talent within and outside of the MedSci function

• Establish and cultivate strategic academic partners suited for future research and innovation partnerships. Work with collaborators and product teams to solicit investigator-initiated research proposals that are aligned with Beckman research needs including specific disease states

• Lead and own the global strategies for health economics, policy, and reimbursement (HEPR) for Beckman solutions

• Build, sustain and serve as the leader for influential relationships with Key Opinion Leaders (KOLs) to drive scientific exchange and shape the future of hematology/urinalysis (and potentially coagulation) technologies

• Communicate and translate clinical/scientific insights and research concepts from KOLs into actionable guidance for product development teams

• Strategically support the development and execution of pre-launch product initiatives, commercialization, and life cycle management of products through education, innovation, evidence generation and research - identifying technologies and assays that will fuel future growth

The essential requirements of the job include:

• Doctorate level requirement (M.D., Ph.D, Pharm.D, DNP) with a minimum of 20 years of medical & clinical affairs experience

• Board-certified hematologist

• Excellent presentation, verbal, and written communication skills with the ability to communicate clinical and business issues to audiences of diverse backgrounds

• Strong leadership skills, able to create a dynamic environment that fosters transparency, collaboration, and innovative thinking

• Strong problem solving and negotiation skills; ability to influence and make recommendations at multiple levels of the company

• Minimum of 5 years of project management skills to establish strategic goals and to prioritize, plan, delegate and evaluate deliverables - with a continuous improvement mindset

• Has extensive clinical experience and a knowledge base beyond hematology that extends to complementary areas such as bone health and anemia and immunology

Travel, Motor Vehicle Record & Physical/Environment Requirements:

• Ability to travel a minimum of 50% of the time (domestic and international)

It would be a plus if you also possess previous experience in:

• 10+ years of product and domain knowledge of healthcare technologies and market trends

• 8+ years' experience working in the medical technology, medical device, or pharmaceutical industry in Medical or Clinical Affairs roles

• MBA or Masters degree in business related field

• Experience leading teams of high performing professionals with a track record of identifying, coaching, and elevating talent

Beckman Coulter Diagnostics, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide.

The annual salary range for this role is $260,00 - $300,000. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.

This job is also eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

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