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Remote Customer Support Jobs in Ridgeland, MS (NOW HIRING)

micro1 AI

Revenue Operations Manager - Remote

Jackson, MS · Remote

$130K - $180K/yr

Partner cross-functionally with Sales, Legal, and Customer Success to resolve billing disputes ... Support monthly and quarterly close processes, including A/R subledger reconciliation to the ...

XACT

Customer Service Specialist - MS

Jackson, MS · Remote

$14.99 - $15/hr

This is a remote position. We are looking for energetic individuals who have an interest in providing our clients' customers with excellent customer service support from your secure home office. We ...

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All JobsCustomer Support JobsRemote Customer Support JobsRemote Customer Support Jobs in Ridgeland, MS

Remote Customer Support information

See Ridgeland, MS salary details

$9

$19

$47

How much do remote customer support jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for remote customer support in Ridgeland, MS is $19.31, according to ZipRecruiter salary data. Most workers in this role earn between $10.00 and $22.02 per hour, depending on experience, location, and employer.

What is the difference between Remote Customer Support vs Remote Technical Support?

AspectRemote Customer SupportRemote Technical Support
Required CredentialsHigh school diploma or equivalent; customer service skillsTechnical certifications or knowledge; troubleshooting skills
Work EnvironmentCall centers, help desks, online chatHelp desks, technical support centers, online platforms
Employer & Industry UsageRetail, telecom, e-commerce, service providersIT, software, hardware companies, tech services
Common Search & ComparisonCustomer service roles, remote support jobsTechnical support roles, IT support jobs

Remote Customer Support focuses on assisting customers with general inquiries, billing, and product issues, requiring strong communication skills. Remote Technical Support involves troubleshooting technical problems, often requiring technical certifications or knowledge. While both roles are remote and customer-facing, technical support demands more technical expertise, whereas customer support emphasizes customer service skills.

What are the key skills and qualifications needed to thrive as a Remote Customer Support professional, and why are they important?

To thrive as a Remote Customer Support professional, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and chat platforms is typically required. Patience, active listening, and the ability to work independently are standout soft skills in this role. These qualities ensure efficient resolution of customer issues, high satisfaction rates, and effective remote collaboration.

How does working as a remote customer support representative differ from an in-office support role in terms of communication and collaboration?

Working remotely as a customer support representative often requires stronger written communication skills and proactive engagement, as most interactions with teammates and supervisors occur through digital channels like chat or video calls. You'll likely use various collaboration tools to stay connected, participate in virtual team meetings, and share updates. While you may have more flexibility, it's important to be self-motivated and organized to maintain productivity and ensure customers receive timely assistance. Building rapport with both customers and colleagues remotely can be a challenge, but many companies offer training and resources to help remote support teams succeed.

What is a Remote Customer Support job?

A Remote Customer Support job involves assisting customers with their inquiries, issues, and requests from a location outside of a traditional office, usually from home. This role typically uses communication channels like email, chat, or phone to resolve problems, provide product information, and ensure customer satisfaction. Remote Customer Support representatives need strong communication skills, patience, and the ability to troubleshoot issues efficiently. The flexibility of remote work allows employees to work from various locations, but it also requires self-discipline and a reliable internet connection.
What are the most commonly searched types of Customer Support jobs in Ridgeland, MS? The most popular types of Customer Support jobs in Ridgeland, MS are:
What are popular job titles related to Remote Customer Support jobs in Ridgeland, MS? For Remote Customer Support jobs in Ridgeland, MS, the most frequently searched job titles are:
What job categories do people searching Remote Customer Support jobs in Ridgeland, MS look for? The top searched job categories for Remote Customer Support jobs in Ridgeland, MS are:
What cities near Ridgeland, MS are hiring for Remote Customer Support jobs? Cities near Ridgeland, MS with the most Remote Customer Support job openings:
Remote Customer Support jobs near you
Infographic showing various Remote Customer Support job openings in Ridgeland, MS as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $40,156 per year, or $19.3 per hour.
Customer Service Chat Representative - 100% Remote

Customer Service Chat Representative - 100% Remote

Frontdoor, Inc.

Jackson, MS • On-site, Remote

$16 - $17/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 8 days ago

Job description

Overview
Frontdoor is reimagining how homeowners maintain and repair their most valuable asset - their home. As the parent company of two leading brands, we bring over 50 years of experience in providing our members with comprehensive options to protect their homes from costly and unexpected breakdowns through our extensive network of pre-qualified professional contractors. American Home Shield, the category leader in home service plans with approximately two million members, gives homeowners budget protection and convenience, covering up to 23 essential home systems and appliances. Frontdoor is a cutting edge, one-stop app for home repair and maintenance. Enabled by our Streem technology, the app empowers homeowners by connecting them in real time through video chat with pre-qualified experts to diagnose and solve their problems. The Frontdoor app also offers homeowners a range of other benefits including DIY tips, discounts and more. For more information about American Home Shield and Frontdoor, please visit frontdoorhome.com .
Responsibilities
Summary:
As a Customer Care Associate you will represent the business unit to customers and business partners (e.g., contractors, realtors, etc.). You will acquire knowledge and understanding of product coverage and must adhere to departmental guidelines, policies, and procedures while maintaining a professional and businesslike relationship with both internal and external customers. You are responsible for providing every customer with the best possible service experience.
Responsibilities: ** **
  • Assists customers, contractors, and/or business partners via inbound and outbound telephone calls, written correspondence and/or electronic communication according to all policies, procedures, and contract coverage
  • Explains and upholds contract coverage to customers and/or contractors
  • Follows up with customers, contractors, and/or business partners to ensure customer service issues are resolved
  • Maintains current knowledge of all policies, procedures, programs and completes required continuing education courses
  • May assume other duties as assigned

Qualifications
Minimum Education, Licensure and Professional Certification requirements: High school diploma or general education degree (GED) required
Minimum Experience required: 1+years of experience preferred
Required Skills: ** **
  • Computer literacy
  • Problem solving and decision making
  • Attention to detail
  • Multi-tasking
  • Adapt to a fast-paced environment

Preferred Skills: ** **
  • Customer service experience and/or training

Other/State Specific
This role pays between $16 to $17/hr , and your actual base pay will depend on your skills, qualifications, responsibilities, experience, and location.
_ _
At Frontdoor certain roles are eligible for additional rewards and incentives. Speak directly to your recruiter to learn more.
_ _
Our approach to benefits is holistic, and includes health, wellbeing and financial components including: insurance for medical/pharmacy, dental, vision, life, and disability, weight loss and smoking cessation programs, matching 401(k) and ability to participate in our employee stock purchase plan.
_ _
Learn more about benefits (https://frontdoor.jobs/benefits/) at Frontdoor.
Need help finding the right job?
We can recommend jobs specifically for you!Software Powered by ICIMS (https://careers-frontdoor.icims.com/connect?back=intro&findajob=1&in_iframe=1&hashed=-625971311)
Job Locations US | US-AL-Montgomery | US-AR-Little Rock | US-FL-Tallahassee | US-GA-Atlanta | US-MS-Jackson | US-NC-Raleigh | US-TX-Austin | US-UT-Salt Lake City
ID 2026-4112
Category Customer Service Representatives
Type Full Time
Company AHS American Home Shield Corp

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