Remote Customer Support Jobs in Peru, IL (NOW HIRING)

As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters. Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters' innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics. Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters' passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide.

We are the people who give possibilities purpose

BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

Associate Service Sales Representative

U.S. Contract Sales | Flow Cytometry

Location

U.S.A. remote.

Role Summary

The Associate Service Sales Representative is an entrylevel sales role that supports the U.S. Service Sales organization by generating qualified contract leads and enabling revenue growth operations. This role is at the forefront of customer billable (time & materials) interactions, working to identify and convert service opportunities into contract discussions. The position reports to the Senior Manager, U.S. Contract Sales and partners closely with Service Sales Representatives, Field Service, and Sales Operations.

Key Responsibilities

• Qualify incoming time & materials (T&M) requests and proactively initiate contract conversations to generate qualified service contract leads.

• Support increased contract attachment and conversion rates by identifying customers with recurring service activity or unmet coverage needs.

• Meet or exceed defined KPIs related to lead generation, activity levels, data quality, and revenue enablement.

• Conduct daily outbound customer engagement via phone and email across relevant functions and decisionmakers.

• Maintain accurate and uptodate customer, opportunity, and activity data within CRM and internal systems.

• Support the sales quoting and contract process by gathering required information and coordinating with Service Sales Representatives as applicable.

• Build foundational knowledge of service offerings, including service contracts, support plans, billable services, training, and compliance solutions.

• Leverage available data to prioritize opportunities with the highest potential ROI and conversion likelihood.

• Assist with data hygiene, cleanup, and governance efforts to improve reporting accuracy and CRM effectiveness.

• Collaborate crossfunctionally with Service Sales, Field Service, Marketing, and Operations to support revenue growth initiatives.

• Complete assigned projects, tasks, and reporting accurately and on time while maximizing productivity.

• Backfill open service sales territories as needed by handling customer outreach, qualifying service contract opportunities, and coordinating followup with sales leadership.

Minimum Qualifications

• Bachelor's degree required.

• Strong verbal and written communication skills with comfort engaging customers by phone and email.

• Demonstrated ability to manage multiple tasks, maintain organization, and execute with accountability.

• Proficiency with standard business tools (CRM systems, Microsoft Office or similar).

• Selfmotivated, proactive, and capable of working independently in a remote environment.

• Flexibility and adaptability in a fastpaced, evolving sales environment.

• Willingness to travel up to 25% for sales meetings, training, or company events.

Preferred Qualifications

• Interest in sales, account management, or a commercial career path within life sciences or healthcare.

• Prior exposure to customerfacing, inside sales, or leadgeneration roles.

• Demonstrated curiosity and willingness to continuously learn products, markets, and customer workflows.

For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Compensation

The expected compensation range for this role is $66,700.00 - 106,700.00 USD Annual. Final compensation will be determined based on experience, skills, and geographic location.

At BD, we are committed to supporting our associates' well-being, development, and success through a performance-based culture. For this position, BD offers a competitive compensation package along with the following benefits specific to this role:

Health and Well-being Benefits

• Medical coverage
• Health Savings Accounts
• Flexible Spending Accounts
• Medical coverage
• Health Savings Accounts
• Flexible Spending Accounts
• Dental coverage
• Vision coverage
• Hospital Care Insurance
• Critical Illness Insurance
• Accidental Injury Insurance
• Life and AD&D insurance
• Short-term disability coverage
• Long-term disability insurance
• Long-term care with life insurance

Other Well-being Resources

• Anxiety management program
• Wellness incentives
• Sleep improvement program
• Diabetes management program
• Virtual physical therapy
• Emotional/mental health support programs
• Weight management programs
• Gastrointestinal health program
• Substance use management program
• Musculoskeletal surgery, cancer treatment, and bariatric surgery benefit

Retirement and Financial Well-being

• BD 401(k) Plan
• BD Deferred Compensation and Restoration Plan
• 529 College Savings Plan
• Financial counseling
• Baxter Credit Union (BCU)
• Daily Pay
• College financial aid and application guidance

Life Balance Programs

• Paid time off (PTO), including all required State leaves
• Educational assistance/tuition reimbursement
• MetLife Legal Plan
• Group auto and home insurance
• Pet insurance
• Commuter benefits
• Discounts on products and services
• Academic Achievement Scholarship
• Service Recognition Awards
• Employer matching donation
• Workplace accommodations

Other Life Balance Programs

• Adoption assistance
• Backup day care and eldercare
• Support for neurodivergent adults, children, and caregivers
• Caregiving assistance for elderly and special needs individuals
• Employee Assistance Program (EAP)
• Paid Parental Leave
• Support for fertility, birthing, postpartum, and age-related hormonal changes

Leave Programs

• Bereavement leaves
• Military leave
• Personal leave
• Family and Medical Leave (FML)
• Jury and Witness Duty Leave

Candidates whose job duties will be physically performed within unincorporated Los Angeles County limits: All qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. BD abides by any and all laws or regulations that impose restrictions or prohibitions for hiring applicants with criminal histories for posted positions.

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you'll discover a culture in which you can learn, grow and thrive.

We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.

To learn more about BD visit https://bd.com/careers.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Required Skills

Optional Skills

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Primary Work LocationUSA CA - Milpitas 155Additional LocationsWork Shift