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Remote Customer Support Jobs in Lexington, SC (NOW HIRING)

Kaleris

Software Engineer

Columbia, SC · Remote

Receive and own pre-triaged, escalated customer issues from the Customer Support team and drive ... Ability to work independently and with distributed, international remote teams * Bachelor's degree ...

Promoted2

Remote Insurance Agent

Columbia, SC · Remote

$60K - $110K/yr

Manage client pipeline using our CRM system * Follow up to ensure satisfaction and policy retention ... These tools support and do not replace human decision-making. By applying, you consent to the ...

AO ASPIRE

Be Seen First

Remote Sales Rep- NO COLD CALLING

Columbia, SC · Remote

$50K - $120K/yr

Our industry-leading training and support will equip you with the tools to achieve your ... Address customer inquiries about their no-cost and permanent benefits. * Maintain an up-to-date ...

Nexera

Entry Level Remote Insurance Sales

Columbia, SC · Remote

$1.5K - $3.2K/wk

What we provide * Full licensing support -- we walk you through getting your Life and Health ... Any customer-facing role -- retail, hospitality, food service, tutoring * Student athletes or ...

Nexera

Entry Level Remote Sales Role

Columbia, SC · Remote

$1.5K - $5.3K/wk

We provide full training and licensing support. Why recent grads choose this over a traditional job ... Any customer-facing role -- retail, hospitality, food service, tutoring * Student athletes or ...

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All JobsCustomer Support JobsRemote Customer Support JobsRemote Customer Support Jobs in Lexington, SC

Remote Customer Support information

See Lexington, SC salary details

$9

$19

$48

How much do remote customer support jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for remote customer support in Lexington, SC is $19.83, according to ZipRecruiter salary data. Most workers in this role earn between $10.29 and $22.64 per hour, depending on experience, location, and employer.

What is a remote customer support?

A Remote Customer Support job involves assisting customers with their inquiries, issues, and requests from a location outside of a traditional office, usually from home. This role typically uses communication channels like email, chat, or phone to resolve problems, provide product information, and ensure customer satisfaction. Remote Customer Support representatives need strong communication skills, patience, and the ability to troubleshoot issues efficiently. The flexibility of remote work allows employees to work from various locations, but it also requires self-discipline and a reliable internet connection.

What are the key skills and qualifications needed to thrive as a remote customer support?

To thrive as a Remote Customer Support professional, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and chat platforms is typically required. Patience, active listening, and the ability to work independently are standout soft skills in this role. These qualities ensure efficient resolution of customer issues, high satisfaction rates, and effective remote collaboration.

How does working as a remote customer support differ from an in-office support role in terms of communication and collaboration?

Working remotely as a customer support representative often requires stronger written communication skills and proactive engagement, as most interactions with teammates and supervisors occur through digital channels like chat or video calls. You'll likely use various collaboration tools to stay connected, participate in virtual team meetings, and share updates. While you may have more flexibility, it's important to be self-motivated and organized to maintain productivity and ensure customers receive timely assistance. Building rapport with both customers and colleagues remotely can be a challenge, but many companies offer training and resources to help remote support teams succeed.

What is the difference between Remote Customer Support vs Remote Technical Support?

AspectRemote Customer SupportRemote Technical Support
Required CredentialsHigh school diploma or equivalent; customer service skillsTechnical certifications or knowledge; troubleshooting skills
Work EnvironmentCall centers, help desks, online chatHelp desks, technical support centers, online platforms
Employer & Industry UsageRetail, telecom, e-commerce, service providersIT, software, hardware companies, tech services
Common Search & ComparisonCustomer service roles, remote support jobsTechnical support roles, IT support jobs

Remote Customer Support focuses on assisting customers with general inquiries, billing, and product issues, requiring strong communication skills. Remote Technical Support involves troubleshooting technical problems, often requiring technical certifications or knowledge. While both roles are remote and customer-facing, technical support demands more technical expertise, whereas customer support emphasizes customer service skills.

What are popular job titles related to Remote Customer Support jobs in Lexington, SC?

For Remote Customer Support jobs in Lexington, SC, the most frequently searched job titles are:

What job categories do people searching Remote Customer Support jobs in Lexington, SC look for?

The top searched job categories for Remote Customer Support jobs in Lexington, SC are:

What cities near Lexington, SC are hiring for Remote Customer Support jobs?

Cities near Lexington, SC with the most Remote Customer Support job openings:

Remote Customer Support jobs near you
Infographic showing various Remote Customer Support job openings in Lexington, SC as of August 2026, with employment types broken down into 82% Full Time, and 18% Contract. Highlights an 20% In-person, and 80% Remote job distribution, with an average salary of $41,254 per year, or $19.8 per hour.

Software Engineer

Kaleris

Columbia, SC • Remote

Full-time

Re-posted 12 days ago

Job description

Job Description:

Senior Software Engineer

About Kaleris

Kaleris is a private equity-backed software firm focused on supply chain optimization, headquartered in Atlanta, Georgia. We are a global leader in the supply chain execution market, accelerating the digital transformation of supply chains for industrial and finished goods shippers and carriers - combining best-in-class solutions for yard management, shipment visibility, and asset management across rail, truck, and multi-mode transportation.

Role Overview

We are looking for a Senior Software Engineer who thrives in a dual-track role: delivering on product roadmap commitments while serving as a technical escalation point for prioritized customer issues. You will bring deep engineering expertise to both planned feature development and reactive problem-solving, working closely with product, engineering, and customer success teams to keep our yard management and finished vehicles logistics solutions moving forward.

This is a high-impact role for someone who is as comfortable diving deep into an escalated customer issue as they are designing a well-architected feature.

Day-to-Day Responsibilities

Customer Issue Resolution

  • Receive and own pre-triaged, escalated customer issues from the Customer Support team and drive them to resolution
  • Debug and diagnose complex production and integration problems across the full stack
  • Identify root causes and implement durable fixes - not just workarounds
  • Communicate proactively with stakeholders on issue status, timelines, and resolution plans
  • Document findings and contribute to internal knowledge bases to reduce repeat escalations

Roadmap Development

  • Collaborate with teammates to formulate detailed designs, implement solutions from requirements, and estimate effort
  • Participate actively in agile product development, including sprint planning, code reviews, and retrospectives
  • Adhere to test-driven development practices and maintain high standards for code quality
  • Support product deployments, configuration, and post-release validation

Experience Needed

  • 5+ years of software development experience, with a track record of owning complex features end-to-end
  • Strong Java proficiency - able to design, build, debug, and own Java-based services and features end-to-end
  • Strong debugging and analytical skills - comfortable isolating issues across frontend, backend, and data layers
  • Hands-on experience with HTML, CSS, JavaScript, and AJAX
  • Solid experience with PostgreSQL - writing queries, analyzing execution plans, and resolving data issues
  • Familiarity with queuing systems and API integrations (Redis/Resque, JSON-based systems, or similar)
  • Demonstrated ability to balance competing priorities - planned roadmap work alongside resolving escalated issues
  • Excellent verbal and written communication skills; English proficiency required
  • Ability to work independently and with distributed, international remote teams
  • Bachelor's degree in Computer Science or a related field, or equivalent practical experience

Nice to Have

  • Experience with Ruby on Rails or comparable MVC web frameworks (Django, Laravel, or similar)
  • C++ experience
  • Familiarity with GPS, location-based services, or digital mapping technologies
  • Experience with cloud infrastructure (AWS, GCP, or Azure) and deployment pipelines
  • Background in supply chain, logistics, or transportation software

Kaleris is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Apply