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Remote Customer Support Jobs in Kent, WA (NOW HIRING)

Stryker

Customer Success Manager (Remote)

Redmond, WA · Remote

$116K - $193K/yr

Work Flexibility: Remote The Customer Success Manager helps customers achieve their strategic ... They drive solution adoption post-deployment for defined customers, support retention and expansion ...

New

Targeted Talent

Customer Success Manager

Seattle, WA · Remote

Participate in customer support standby rotations when the regular support team is unavailable ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get

InsuraTec

Sales Representative (Remote)

Redmond, WA · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

InsuraTec

Sales Representative (Remote)

Puyallup, WA · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

InsuraTec

Sales Representative (Remote)

Fairwood, WA · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

InsuraTec

Sales Representative (Remote)

Tacoma, WA · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

InsuraTec

Sales Representative (Remote)

Bellevue, WA · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

InsuraTec

Sales Representative (Remote)

Seattle, WA · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

InsuraTec

Sales Representative (Remote)

Redmond, WA · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

InsuraTec

Sales Representative (Remote)

Tacoma, WA · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

InsuraTec

Sales Representative (Remote)

Lakewood, WA · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

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Showing results 21-40

All JobsCustomer Support JobsRemote Customer Support JobsRemote Customer Support Jobs in Kent, WA

Remote Customer Support information

See Kent, WA salary details

$12

$26

$64

How much do remote customer support jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for remote customer support in Kent, WA is $26.16, according to ZipRecruiter salary data. Most workers in this role earn between $13.56 and $29.86 per hour, depending on experience, location, and employer.

What is a remote customer support?

A Remote Customer Support job involves assisting customers with their inquiries, issues, and requests from a location outside of a traditional office, usually from home. This role typically uses communication channels like email, chat, or phone to resolve problems, provide product information, and ensure customer satisfaction. Remote Customer Support representatives need strong communication skills, patience, and the ability to troubleshoot issues efficiently. The flexibility of remote work allows employees to work from various locations, but it also requires self-discipline and a reliable internet connection.

What are the key skills and qualifications needed to thrive as a remote customer support?

To thrive as a Remote Customer Support professional, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and chat platforms is typically required. Patience, active listening, and the ability to work independently are standout soft skills in this role. These qualities ensure efficient resolution of customer issues, high satisfaction rates, and effective remote collaboration.

How does working as a remote customer support differ from an in-office support role in terms of communication and collaboration?

Working remotely as a customer support representative often requires stronger written communication skills and proactive engagement, as most interactions with teammates and supervisors occur through digital channels like chat or video calls. You'll likely use various collaboration tools to stay connected, participate in virtual team meetings, and share updates. While you may have more flexibility, it's important to be self-motivated and organized to maintain productivity and ensure customers receive timely assistance. Building rapport with both customers and colleagues remotely can be a challenge, but many companies offer training and resources to help remote support teams succeed.

What is the difference between Remote Customer Support vs Remote Technical Support?

AspectRemote Customer SupportRemote Technical Support
Required CredentialsHigh school diploma or equivalent; customer service skillsTechnical certifications or knowledge; troubleshooting skills
Work EnvironmentCall centers, help desks, online chatHelp desks, technical support centers, online platforms
Employer & Industry UsageRetail, telecom, e-commerce, service providersIT, software, hardware companies, tech services
Common Search & ComparisonCustomer service roles, remote support jobsTechnical support roles, IT support jobs

Remote Customer Support focuses on assisting customers with general inquiries, billing, and product issues, requiring strong communication skills. Remote Technical Support involves troubleshooting technical problems, often requiring technical certifications or knowledge. While both roles are remote and customer-facing, technical support demands more technical expertise, whereas customer support emphasizes customer service skills.

What are the most commonly searched types of Customer Support jobs in Kent, WA?

The most popular types of Customer Support jobs in Kent, WA are:

What are popular job titles related to Remote Customer Support jobs in Kent, WA?

For Remote Customer Support jobs in Kent, WA, the most frequently searched job titles are:

What job categories do people searching Remote Customer Support jobs in Kent, WA look for?

The top searched job categories for Remote Customer Support jobs in Kent, WA are:

What cities near Kent, WA are hiring for Remote Customer Support jobs?

Cities near Kent, WA with the most Remote Customer Support job openings:

Remote Customer Support jobs near you
Infographic showing various Remote Customer Support job openings in Kent, WA as of August 2026, with employment types broken down into 81% Full Time, and 19% Contract. Highlights an 5% In-person, and 95% Remote job distribution, with an average salary of $54,408 per year, or $26.2 per hour.

Customer Retention Specialist (Pacific Time Hours)

Trupanion

Seattle, WA • On-site, Remote

$16.25 - $22.25/hr

Full-time

Medical, Dental, Vision, PTO

Re-posted 2 days ago

Trupanion rating

9.6

Company rating: 9.6 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

5th of 310 rated insurance

Job description

Company Description
Trupanion is a leading provider of medical insurance for cats and dogs in North America. Our mission is to help loving, responsible pet owners' budget and care for their pets. At Trupanion, we offer a collaborative pet-friendly environment where everyone is encouraged to be themselves.
Join Our Customer Retention Team: Meaningful work impacting pets' lives!
Job Description
At Trupanion, our Contact Center is powered by passionate Care, Sales, Retention, and Team Support Specialists who work together to deliver exceptional service. We're looking for people who are excited to educate pet owners and champion the value of protecting their pets with Trupanion coverage. Our Contact Center is open 24/7, 365 days a year - including nights, weekends, and federal holidays - so team members should be prepared to support pet parents whenever they need us most.
As a Customer Retention Specialist, you'll play a vital role in deepening relationships by engaging with customers during the moments that matter most. You'll approach each interaction with empathy and care. Listening actively, thoroughly investigating concerns and taking thoughtful, timely actions to provide meaningful support. Through impactful phone conversations and personalized email follow-ups, you'll reeducate pet parents on the long-term value of coverage, helping them fully understand the benefits of protecting their pets with Trupanion. You'll skillfully navigate objections and sensitive situations, working with customers to overcome barriers, identify solutions, and ensure they feel seen, heard, and valued. Whether you're de-escalating an emotional conversation or reinforcing the peace of mind our coverage provides, your goal is to ensure every customer feels informed, supported, and confident in their decision to continue protecting their pet with Trupanion.
Schedule (Pacific Time Hours):
This position requires you to work a full-time schedule (8-hour shifts, 5 days a week) including full weekends without rotation. The first seven weeks of training require you to work Monday - Friday from 8:00 AM Pacific Time - 5:00 PM Pacific Time. Attendance and active participation, including being on camera, are mandatory during this period and will continue to be a priority throughout your time in the role of supporting engagement, connection, and collaboration in a remote environment.
Please Note: We are unable to consider applications submitted without weekend availability.
At Trupanion, we believe in a flexible workplace! We know that talented pet-loving professionals are everywhere. This is a remote position open to candidates anywhere in the US aside from Alabama, California, Florida, Georgia, Illinois, Massachusetts, Nevada & New York. You must have a reliable and stable internet connection, delivered through a hard-wired Ethernet connection (cable or fiber). Wireless connections, including Wi-Fi, satellite, and mobile hotspots, are not permitted. If you enjoy a mix of on-site and remote work, you may choose to have a hybrid schedule in our Seattle office.
What you will do
  • Educate and support Trupanion customers who are requesting to cancel their policy by delivering exceptional service through inbound calls and email
  • Manage high call volumes while balancing empathy, efficiency, and productivity under tight deadlines
  • Provide outstanding customer support by active listening investigating concerns, and taking solution-oriented action to support retention
  • De-escalate challenging situations with empathy and professionalism, using strong communication skills while embodying Trupanion's core values
  • Educate pet parents on the lifetime value of coverage to empower informed decision-making
  • Build authentic connections by tailoring your communication style to meet individual customer needs
  • Thrive in a fast-paced environment by adapting quickly to evolving responsibilities, processes and workflows
  • Navigate multiple systems and tools to deliver seamless and efficient member experience
  • Prioritize and manage time effectively to provide exceptional customer service in a fast-paced contact center
  • Accurately document customer interactions and maintain detailed records in the customer relationship management (CRM) system
  • Demonstrate strong technology acumen in a remote setting, including the ability to independently troubleshoot common technical issues and adapt to new tools or system updates
  • Take a pro-active, solution-oriented approach when facing technical challenges, such as identifying alternate ways to continue work while awaiting IT support
  • Consistently meet or exceed productivity and quality targets while adhering to 90% of scheduled shifts
  • Engage in on camera video calls to collaborate and connect with your team, and contribute to a strong, inclusive remote culture

Experience you have:
  • 3 years of experience in a customer retention, account management, or similar role in a fast-paced call center environment is essential
  • 1+ years of experience in a customer service role is essential
  • Proven track record of success in retaining customers, handling cancellations and renewing services
  • Demonstrated ability to de-escalate difficult situations, handling complaints and sensitive or emotional topics with empathy
  • Strong written and verbal communication skills
  • Experienced in navigating multiple digital platforms simultaneously, with a strong aptitude for diagnosing and resolving technical issues in real time while maintaining a great customer experience
  • Proficient in using CRM Systems to document and manage customer interactions
  • Strong technical troubleshooting skills and comfort using technology independently in a remote environment
  • Experience working remotely in private setting with reliable hard-wired internet connection and a distraction-free home-office setup
  • Property and Casualty (P&C) licensing is a plus

Requirements:
  • Must be able to obtain and maintain active Property and Casualty (P&C) licensing in all 50 states and applicable jurisdictions, e.g. assigned Canadian Provinces

Compensation:
  • The pay for this position is $23/hour on a full-time schedule. Along with the hourly pay, Trupanion employees may be eligible for uncapped monthly bonuses based on individual performance.
  • We want all employees to be invested in Trupanion's success, so we grant Restricted Stock Units to all new team members. Our new hire grants vest over 4 years.
  • Property and Casualty licensing: There is a $1500 sign-on bonus for currently licensed candidates. If you are not licensed, Trupanion provides coursework and paid study time during the first three weeks of P&C training for all states in the US aside from Alabama, California, Florida, Georgia, Illinois, Massachusetts, Nevada & New York.

Qualifications
Additional Information
All your information will be kept confidential according to EEO guidelines.
Benefits and Perks:
  • Full medical, dental, and vision benefits at no cost to the employee
  • Four weeks of paid time off and 9 paid float holidays (you can decide which days are most important to you!)
  • Five-week sabbatical after five years of employment
  • Open, casual, pet-friendly, and fun office environment
  • Free medical health insurance for your pet (1 dog or cat)
  • Paid time off to volunteer at nonprofit organizations
  • Seattle Office Amenities: Free on-site gym, free dog walking services for office pets during business hours, free parking, and paid ORCA cards.

For more information about Trupanion, visit https://trupanion.com/about
Learn more about how Trupanion has revolutionized our industry and the reimbursement model: https://www.youtube.com/watch?v=vdWZ4KHiPTQ
Trupanion is an equal-opportunity employer and embraces diversity. We are committed to building a team that represents a variety of backgrounds, abilities, perspectives, and skills.
We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodations.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.
Videos To Watch
https://youtu.be/ull7YhtF8ZM?si=mAqhOaCHrG8t3QXX

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