Remote Customer Support Jobs in Indiana, PA (NOW HIRING)

Put your health insurance license to work.

BroadPath, a Sagility Company, is seeking Licensed Health Insurance Agents to join our growing remote Medicare sales team.

Whether you're an experienced Medicare sales professional or newer to the health insurance industry, this is an opportunity to build your skills and grow your experience while helping customers make important healthcare decisions.

As a Licensed Health Insurance Agent - Medicare, you'll provide consultative sales support to customers exploring Medicare health plans. You'll use your product knowledge, communication skills, and ability to connect with people to understand each customer's needs, explain available plan options and benefits, and confidently guide them toward the plan that best meets their needs.

This is a seasonal, fully remote opportunity. Schedules, pay rates, program details, and assignment length may vary based on business and client needs.

What You'll Be Doing

You'll help customers navigate important healthcare decisions by making Medicare options easier to understand. Whether you're answering questions, explaining plan benefits, identifying customer needs, or helping complete an enrollment, you'll have the opportunity to create a positive experience while working toward successful sales outcomes. As a Licensed Health Insurance Agent - Medicare, on a typical day, you'll:

• Answer inbound calls from customers exploring Medicare health insurance options
• Conduct comprehensive needs assessments using active listening and consultative sales techniques
• Educate customers on available Medicare health plans, benefits, products, and services
• Recommend solutions based on each customer's individual healthcare and coverage needs
• Confidently guide conversations toward a successful enrollment
• Complete health plan enrollments while meeting applicable sales and performance expectations
• Identify additional customer needs and available solutions when appropriate
• Build trust with members and prospective customers through clear, compassionate communication
• Navigate multiple systems while maintaining accuracy, efficiency, and compliance
• Protect customer information and follow all applicable privacy, security, and HIPAA requirements
• Represent BroadPath, a Sagility Company, and our client partners with professionalism and care

What You Will Bring to the Role

• Active resident Health Insurance Producer License
• Ability to obtain reciprocal state health insurance licenses when required
• High school diploma or equivalent
• Previous sales, customer service, call center, or health insurance experience preferred
• Strong communication and active listening skills
• Customer-focused approach with the ability to build trust and rapport
• Strong computer navigation skills and the ability to work efficiently across multiple systems
• Ability to maintain accuracy and attention to detail in a fast-paced environment
• Ability to remain seated for extended periods while working productively in a remote environment

What You Can Expect

At BroadPath, a Sagility Company, we want you to have the tools, support, and connection you need to be successful while working remotely. You can expect:

• A 100% remote work environment
• Instructor-led virtual training designed to prepare you for your Medicare client assignment
• Support and coaching from your leadership team throughout your assignment
• A collaborative virtual environment where communication and teamwork are important
• Company-provided laptop, headset, and Bhive webcam
• Weekly pay
• Opportunities to earn additional compensation through training, performance, attendance, and project-specific incentives

Compensation Highlights

• Starting pay: Base hourly par rate starting at $20.00 per hour, with opportunities to earn more based on experience

• Training completion bonus for employees who achieve 95% or higher attendance during training and 100% attendance during the first week of production
• End-of-season bonus based on performance, attendance, and client metrics
• Project-specific incentive opportunities, with details shared during the interview process
• Additional bonus information provided during training
• Paid training

Your Schedule

Schedules are assigned based on business and client needs and may fall within:

• Monday - Sunday | 8:00 AM-10:00 PM (Client Local Time)

Specific schedules and program details will be discussed during the interview and assignment process.

What You Will Need to Work from Home

Before your first day, you'll need:

• 19" or larger monitor with VGA or HDMI port and appropriate cable
• USB wired mouse (USB wired keyboard optional)
• Reliable, hardwired internet connection with a minimum of 25 Mbps download / 10 Mbps upload
• Ethernet cable
• Private, distraction-free workspace that protects member confidentiality and minimizes background noise

Please note: Wi-Fi, cellular, hotspot, and other wireless internet connections are not supported, as they cannot maintain the secure VPN connection required for this role.

What We Provide

BroadPath, a Sagility Company, provides the equipment you need to be successful for the duration of your assignment, including:

• Laptop
• Headset
• Bhive webcam

About BroadPath, a Sagility Company

BroadPath, a Sagility Company, brings together people, technology, and healthcare expertise to support exceptional experiences for the members and organizations we serve.

Our remote teams play an important role in helping customers navigate healthcare with greater clarity and confidence. We value collaboration, accountability, and the ability to make a positive impact through every interaction.

Employment may be contingent upon successful completion of background checks, previous employment verification, education verification, licensing requirements, and other screening requirements applicable to the position or client assignment.

BroadPath, a Sagility Company, uses market-based compensation practices to ensure competitive pay. Your starting rate will be determined based on your experience, qualifications, geographic location, applicable market data, and client or program requirements.

BroadPath a Sagility Company is an Equal Opportunity Employer/Veteran/Disability.