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Remote Customer Support Jobs in Frederick, MD (NOW HIRING)

Promoted2

Remote Insurance Agent

Hagerstown, MD · Remote

$60K - $110K/yr

Manage client pipeline using our CRM system * Follow up to ensure satisfaction and policy retention ... These tools support and do not replace human decision-making. By applying, you consent to the ...

Leidos

Senior AWS Amazon Connect Engineer

Gaithersburg, MD · Remote

$107K - $195K/yr

Implement Amazon Connect Chat and web chat widget integration for omnichannel customer support ... Please Note: This is 100% telework/remote opportunity. However, candidate must be/reside in the ...

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Showing results 21-40

All JobsCustomer Support JobsRemote Customer Support JobsRemote Customer Support Jobs in Frederick, MD

Remote Customer Support information

See Frederick, MD salary details

$10

$23

$56

How much do remote customer support jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for remote customer support in Frederick, MD is $23.04, according to ZipRecruiter salary data. Most workers in this role earn between $11.97 and $26.30 per hour, depending on experience, location, and employer.

What is the difference between Remote Customer Support vs Remote Technical Support?

AspectRemote Customer SupportRemote Technical Support
Required CredentialsHigh school diploma or equivalent; customer service skillsTechnical certifications or knowledge; troubleshooting skills
Work EnvironmentCall centers, help desks, online chatHelp desks, technical support centers, online platforms
Employer & Industry UsageRetail, telecom, e-commerce, service providersIT, software, hardware companies, tech services
Common Search & ComparisonCustomer service roles, remote support jobsTechnical support roles, IT support jobs

Remote Customer Support focuses on assisting customers with general inquiries, billing, and product issues, requiring strong communication skills. Remote Technical Support involves troubleshooting technical problems, often requiring technical certifications or knowledge. While both roles are remote and customer-facing, technical support demands more technical expertise, whereas customer support emphasizes customer service skills.

What are the key skills and qualifications needed to thrive as a remote customer support?

To thrive as a Remote Customer Support professional, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and chat platforms is typically required. Patience, active listening, and the ability to work independently are standout soft skills in this role. These qualities ensure efficient resolution of customer issues, high satisfaction rates, and effective remote collaboration.

Who is the best company to work for remotely?

The best company for remote customer support jobs varies based on individual preferences, but many well-known companies like Amazon, Apple, and Dell offer remote support roles with flexible schedules and comprehensive training. Job seekers should consider company reputation, work environment, and opportunities for growth when choosing an employer.

How does working as a remote customer support differ from an in-office support role in terms of communication and collaboration?

Working remotely as a customer support representative often requires stronger written communication skills and proactive engagement, as most interactions with teammates and supervisors occur through digital channels like chat or video calls. You'll likely use various collaboration tools to stay connected, participate in virtual team meetings, and share updates. While you may have more flexibility, it's important to be self-motivated and organized to maintain productivity and ensure customers receive timely assistance. Building rapport with both customers and colleagues remotely can be a challenge, but many companies offer training and resources to help remote support teams succeed.

What is a remote customer support?

A Remote Customer Support job involves assisting customers with their inquiries, issues, and requests from a location outside of a traditional office, usually from home. This role typically uses communication channels like email, chat, or phone to resolve problems, provide product information, and ensure customer satisfaction. Remote Customer Support representatives need strong communication skills, patience, and the ability to troubleshoot issues efficiently. The flexibility of remote work allows employees to work from various locations, but it also requires self-discipline and a reliable internet connection.

What are the most commonly searched types of Customer Support jobs in Frederick, MD?

The most popular types of Customer Support jobs in Frederick, MD are:

What are popular job titles related to Remote Customer Support jobs in Frederick, MD?

For Remote Customer Support jobs in Frederick, MD, the most frequently searched job titles are:

What job categories do people searching Remote Customer Support jobs in Frederick, MD look for?

The top searched job categories for Remote Customer Support jobs in Frederick, MD are:

What cities near Frederick, MD are hiring for Remote Customer Support jobs?

Cities near Frederick, MD with the most Remote Customer Support job openings:

Remote Customer Support jobs near you
Infographic showing various Remote Customer Support job openings in Frederick, MD as of August 2026, with employment types broken down into 75% Full Time, and 25% Contract. Highlights an 100% Remote job distribution, with an average salary of $47,920 per year, or $23 per hour.

Smart Home Service Technician (Remote)

Sight and Sound Systems

Dulles, VA • On-site, Remote

$24 - $28/hr

Full-time

Re-posted 15 days ago

Job description

Position
Smart Home Service Technician (Remote)
Category
Production
Description
Secure your future at Sight & Sound Systems, Inc!
Sight and Sound Systems, Inc. is a leading provider of home entertainment and security technology in the Washington DC Metro area. Since 1994, we have been dedicated to delivering the finest audio, video, and automation solutions to our clients. Our commitment is to listen to their needs, offer the best recommendations, and provide exceptional customer support and service.
Immediate opportunity for experienced smart home technicians to help us provide superior remote client service. Sight & Sound Systems, Inc. is a premier custom smart home system provider in the Washington, DC area. We are looking for the right candidate to provide remote service for our clients.
Why This Role?
Designed specifically for senior field technicians or automation programmers looking to transition away from physical installation, ladder climbs, and daily travel into a 100% desk-based remote support architecture.
This position requires zero physical deployment, heavy lifting, or field infrastructure handling, making it an exceptional fit for qualified technical experts seeking a strictly sedentary, high-level diagnostic role.
Responsibilities
  • View and respond to service requests in proprietary web-based portal
  • Record details of client interactions and service activities in the client account online
  • Communicate with clients via phone and email to troubleshoot service concerns with audio/video, security alarms, and related low-voltage systems
  • Strict adherence to the mandatory response times via RingCentral, phone, and email during working hours.
  • Maintain a positive attitude when working with clients, regardless of their level of experience with technology
  • Work with onsite staff to assist in programming or troubleshooting
  • Find sales opportunities and work with Sales Teams to ensure opportunities are recorded when discovered
  • Work with different departments to ensure processes are completed as needed for return authorizations, warranty repairs, and extended warranty claims

Minimum Requirements
  • Control 4 home automation experience and certification
  • Home technology systems installation and troubleshooting experience
  • Knowledge of how Audio/Video systems are typically connected
  • Networking experience, especially in relation to Audio/Video systems
  • Wi-Fi network knowledge, in relation to how system can be adjusted or expanded to fit client needs
  • Ability to work with and explain complex systems to clients
  • Working in a team environment with multiple contacts for different systems
  • Ability to document and keep client records and information on service tickets and client files
  • Self-motivated and flexible to support client time frames and team needs
  • Knowledge of interworking of Security Systems; Qolsys, Interlogix
  • Alarm.com experience

Technical Infrastructure: Confirmed hard-wired internet connection meeting the minimum 50Mbps download / 25Mbps upload threshold.
Preferred Qualifications
None Specified
Compensation and Benefits Package
None Specified
Compensation Rate
$24-$28/hr
Location
Sight & Sound Systems Headquarters
Division
Sight and Sound Systems, Inc.
Full-Time/Part-Time
Full-Time
Relocation Assistance?
About the Organization
Established in 1994, Sight & Sound Systems designs and installs quality residential and commercial entertainment and other electronic systems. We serve the Washington, DC metropolitan area from our headquarters in Sterling, VA. We are passionate about helping our clients enhance the value and enjoyment of their homes or businesses. Our work environment is collaborative and family-oriented. We offer competitive pay and benefits.
Company Web Site
EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
Req Number
PRO-26-00004
This position is currently accepting applications.

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