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Customer Support Associate Jobs in Frederick, MD

Support Associate

Clarksburg, MD

$17.50 - $22.75/hr

One-to-two years of experience in a high volume, customer-drive retail environment, stock-related experience a plus Must have open availability for a flexible work schedule that meets the needs of ...

Support Associate

Clarksburg, MD · On-site

$17.50 - $22.75/hr

... supporting front of the house and back of the house operations. You're also resourceful and ... One-to-two years of experience in a high volume, customer-drive retail environment, stock-related ...

Support Associate

Leesburg, VA · On-site

$17.25 - $22.25/hr

... supporting front of the house and back of the house operations. You're also resourceful and ... One-to-two years of experience in a high volume, customer-drive retail environment, stock-related ...

Support Associate

Leesburg, VA

$17.25 - $22.25/hr

... supporting front of the house and back of the house operations. You're also resourceful and ... One-to-two years of experience in a high volume, customer-drive retail environment, stock-related ...

Support Associate

Clarksburg, MD · On-site

$17.50 - $22.75/hr

... supporting front of the house and back of the house operations. You're also resourceful and ... To Land This Role: • One-to-two years of experience in a high volume, customer-drive retail ...

Support Associate

Clarksburg, MD · On-site

$17.50 - $22.75/hr

... supporting front of the house and back of the house operations. You're also resourceful and ... One-to-two years of experience in a high volume, customer-drive retail environment, stock-related ...

Support Associate - Soma

Hagerstown, MD · On-site

$15 - $18.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Support Associate - Soma

Hagerstown, MD · On-site

$15 - $18.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Support Associate - Chico's

Gaithersburg, MD · On-site

$17.65 - $22.05/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Support Associate - Soma

Frederick, MD · On-site

$15 - $18.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Support Associate - Chico's

Leesburg, VA · On-site

$12.77 - $15.95/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Support Associate - Chico's

Leesburg, VA · On-site

$12.77 - $15.95/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

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Customer Support Associate information

See Frederick, MD salary details

$11

$19

$28

How much do customer support associate jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for customer support associate in Frederick, MD is $19.90, according to ZipRecruiter salary data. Most workers in this role earn between $16.73 and $22.93 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer support associate, and why are they important?

To thrive as a Customer Support Associate, you need strong communication skills, problem-solving abilities, and a customer-centric mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk ticketing systems, and basic office applications is typically required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills in this role. These competencies are crucial to effectively resolve customer issues, maintain satisfaction, and uphold the company's reputation.

What is a customer support associate?

Customer Support Associates are professionals responsible for assisting customers with inquiries, problems, or complaints related to a company's products or services. They typically communicate with customers through various channels such as phone, email, chat, or social media to provide information, resolve issues, and ensure customer satisfaction. Their role is crucial in maintaining positive relationships between the company and its customers, as well as in gathering feedback to improve products and services.

What are some common challenges customer support associates face, and how can they be managed effectively?

Customer Support Associates often encounter challenges such as handling difficult customers, managing multiple inquiries simultaneously, and maintaining up-to-date knowledge of products or services. To manage these effectively, it's helpful to develop strong communication and problem-solving skills, stay organized, and regularly participate in training sessions. Most companies provide supportive team environments and resources, such as knowledge bases and escalation paths, to help associates navigate complex situations and continue improving their performance.

What is the difference between Customer Support Associate vs Customer Service Representative?

AspectCustomer Support AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require technical knowledgeHigh school diploma or equivalent; basic communication skills
Work EnvironmentCall centers, online chat, email support, technical supportCall centers, retail, online support, in-person interactions
Employer & Industry UsageTech companies, e-commerce, telecom, software firmsRetail, banking, hospitality, telecom
Search & Comparison IntentCustomer Support Associate vs Customer Service Representative

While both roles involve assisting customers, Customer Support Associates often handle technical issues and support inquiries, whereas Customer Service Representatives focus on general customer interactions, sales, and account management. The roles overlap in communication skills but differ in technical complexity and work settings.

What are the most commonly searched types of Customer Support jobs in Frederick, MD?

The most popular types of Customer Support jobs in Frederick, MD are:

What are popular job titles related to Customer Support Associate jobs in Frederick, MD?

For Customer Support Associate jobs in Frederick, MD, the most frequently searched job titles are:

What job categories do people searching Customer Support Associate jobs in Frederick, MD look for?

The top searched job categories for Customer Support Associate jobs in Frederick, MD are:

What cities near Frederick, MD are hiring for Customer Support Associate jobs?

Cities near Frederick, MD with the most Customer Support Associate job openings:

Infographic showing various Customer Support Associate job openings in Frederick, MD as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $41,395 per year, or $19.9 per hour.

Client Support Associate

Village Caregiving

Martinsburg, WV • On-site

$14 - $17/hr

Full-time

Medical, Dental, Vision

Re-posted 18 days ago


Village Caregiving rating

5.2

Company rating: 5.2 out of 10

Based on 45 frontline employees who took The Breakroom Quiz

197th of 240 rated social care providers


Job description

Client Support Assistant LOCATION: Charles Town, WV $14.00 - $17.00/hour + Daily Pay Available Get Hired Fast - Start Working in Days
Looking for a steady job with flexible hours and quick pay?
Village Caregiving is actively hiring Client Support Assistants to provide in-home care and support to clients in the Charlestown, WV area. If you're dependable, caring, and ready to work-we can get you started quickly. No experience? No problem. Paid training included.
Why Join Village Caregiving:
  • Fast Hiring Process - Start working sooner
  • Daily Pay Available - Access your earnings quickly
  • Flexible Schedules - Full-time & part-time options
  • Paid Training - Gain skills from day one
  • Meaningful Work - Make a real difference in someone's life

What You'll Do:
  • Assist with personal care (bathing, dressing, grooming, toileting)
  • Support mobility (walking, transfers, positioning)
  • Prepare meals and assist with feeding
  • Provide companionship and emotional support
  • Perform light housekeeping tasks
  • Help with errands or transportation as needed
  • Communicate with the care team

What You Need to Apply:
  • Reliable and compassionate attitude
  • Willingness to learn (training provided)
  • Good communication skills
  • Transportation preferred
  • Ability to meet hiring requirements

Pay & Benefits:
Competitive hourly wages, Daily pay options, Flexible scheduling, Medical, dental, vision, and supplemental insurance,Paid training Referral bonuses and Perfect Attendance Bonuses
Opportunities for advancement
Apply Now - Limited Openings We are reviewing applications daily and filling roles quickly. Apply today to start working as soon as possible

What Village Caregiving employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom


Village Caregiving logo

About Village Caregiving

Sourced by ZipRecruiter

Village Caregiving is a licensed home care provider in several states. A license is not required in some states. Village Caregiving provides a subset of home health known as non-skilled care, non-medical care, or personal care. These definitions vary by state. Moreover, the services that Village Caregiving employees are allowed to provide vary slightly by state. This website is designed for general information purposes.

Industry

Health care and social assistance

Company size

1,001 - 5,000 Employees

Headquarters location

Barboursville, WV, US

Year founded

2013

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