Customer Support Associate Jobs in Frederick, MD

IntroductionGrow Your Career at Connection 
Join a team where you make the difference. Enjoy a culture grounded by working together. Join a team whose future is bright. Your career opportunities are limitless.

OverviewWhat We Do:
We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department.
Who We Are:
Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.
Why You Should Join Us:
You’ll find supportive teammates and a rewarding career at Connection—plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees’ emotional well-being. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You’ll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days.

Sales Support Associate FEDERAL SALES

Connection, a Fortune 1000 Global Technology Solutions Provider, is adding to our passionate sales team serving the IT needs of Federal agencies and the US military. With more than 25 years of service to the Federal Government, Connection is a proven, premier partner for procuring mission-critical IT solutions across the country with technology that enhances growth, elevates productivity, and empowers innovation. The Sales Support Associate supports the sales team with their day-to-day activities and customer requests on assigned accounts. The SSA is an integral part of the success of the sales team and assists in account retention and growth. If you want to join our culture of integrity, teamwork, and mutual success, we would love to speak with you! 

What Connection Offers You: 

• A supportive team invested in your success
• Generous paid vacation, medical, dental and vision benefits
• Monday through Friday work schedule
• Tuition Reimbursement and 401k with matching
• Opportunities to improve your skills and advance in your career

Do you believe in delivering exceptional customer service?

Do you strive for excellence every day in all that you do?

Do you want to be part of a team that is committed to your success?

Do you have a passion for learning and helping others?

Are you looking for a career instead of just a job?

If so, then read on... 

Responsibilities

What You Bring to Connection: 

• A strong drive to succeed.
• Excellent customer service skills.
• Superb verbal and written communication skills.
• Proficiency with popular business applications including Microsoft Word and Excel.
• Attention to detail.

What is a typical day?

• Provide superior customer service to the Account Manager and customers during the order fulfillment process.
• Act as a support resource for day-to-day transactions to allow the Account Manager the time and opportunity to expand their business.
• Minimizes problem order situations by proactively following up on open orders and customer service issues for resolution.
• Prepare quotes and RFPs.
• Handle incoming calls and assist on calls as needed.
• Prepare and follow up on orders to ensure accuracy and customer satisfaction.

Attendance:

This position works in person at our Rockville, MD office. Employees are required to be present at the approved work location in order to perform the functions of this position.

Requirements

• High school diploma or equivalent required.
• Minimum 1 year of professional work experience, preferably in an administrative support role.
• Working knowledge of Microsoft Office Suite with ability to create a document or simple spreadsheet.
• Basic computer knowledge with ability to operate keyboard for data entry.
• Attention to detail in composing, keying, and proofing professional business materials.
• Customer oriented with ability to listen to and anticipate needs of the customer.
• Adaptable with ability to switch tasks based on shifting priorities.
• Excellent written communication skills with ability to compose professional business communications via email, letter, and proposals.