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Remote Customer Support Jobs in Forney, TX (NOW HIRING)

Aerwave

Customer Support Representative II

Dallas, TX · On-site

$16.75 - $21.50/hr

The Customer Support Representative II (CSR II) plays a pivotal role in ensuring customer ... Performs remote troubleshooting through diagnostic techniques and pertinent questions. * Provides ...

RemX

Be Seen First

REMOTE $16/hr. Healthcare Customer Support Specialist

Irving, TX · Remote

$16/hr

... growing remote team. If you have a passion for helping others and thrive in a fast-paced ... Job Title: Healthcare Customer Support Specialist Pay: $16/hr. Weekly Pay plus Benefits Schedule ...

Nexora Talent

Remote- Customer Experience Service

Dallas, TX · Remote

$15.75 - $21.50/hr

Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...

Nexora Talent

Client Support Specialist (Remote)

Dallas, TX · Remote

$17.75 - $24/hr

Job Overview We are seeking a detail-oriented and customer-focused Client Support Specialist to join our growing remote team. In this role, you will assist clients by providing exceptional support ...

Liveops

Remote Customer Service Agent

Mesquite, TX · Remote

$14 - $18.75/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Dallas, TX · Remote

$15.25 - $20.50/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Irving, TX · Remote

$15 - $20/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Grand Prairie, TX · Remote

$14.75 - $19.75/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Garland, TX · Remote

$15 - $20/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Rowlett, TX · Remote

$14 - $18.50/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Richardson, TX · Remote

$14 - $18.75/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Carrollton, TX · Remote

$15 - $20/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Rockwall, TX · Remote

$14.50 - $19.25/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Plano, TX · Remote

$14.75 - $19.75/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

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Showing results 21-40

All JobsCustomer Support JobsRemote Customer Support JobsRemote Customer Support Jobs in Forney, TX

Remote Customer Support information

See Forney, TX salary details

$9

$20

$51

How much do remote customer support jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for remote customer support in Forney, TX is $20.87, according to ZipRecruiter salary data. Most workers in this role earn between $10.82 and $23.80 per hour, depending on experience, location, and employer.

What is a remote customer support?

A Remote Customer Support job involves assisting customers with their inquiries, issues, and requests from a location outside of a traditional office, usually from home. This role typically uses communication channels like email, chat, or phone to resolve problems, provide product information, and ensure customer satisfaction. Remote Customer Support representatives need strong communication skills, patience, and the ability to troubleshoot issues efficiently. The flexibility of remote work allows employees to work from various locations, but it also requires self-discipline and a reliable internet connection.

What are the key skills and qualifications needed to thrive as a remote customer support?

To thrive as a Remote Customer Support professional, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and chat platforms is typically required. Patience, active listening, and the ability to work independently are standout soft skills in this role. These qualities ensure efficient resolution of customer issues, high satisfaction rates, and effective remote collaboration.

How does working as a remote customer support differ from an in-office support role in terms of communication and collaboration?

Working remotely as a customer support representative often requires stronger written communication skills and proactive engagement, as most interactions with teammates and supervisors occur through digital channels like chat or video calls. You'll likely use various collaboration tools to stay connected, participate in virtual team meetings, and share updates. While you may have more flexibility, it's important to be self-motivated and organized to maintain productivity and ensure customers receive timely assistance. Building rapport with both customers and colleagues remotely can be a challenge, but many companies offer training and resources to help remote support teams succeed.

What is the difference between Remote Customer Support vs Remote Technical Support?

AspectRemote Customer SupportRemote Technical Support
Required CredentialsHigh school diploma or equivalent; customer service skillsTechnical certifications or knowledge; troubleshooting skills
Work EnvironmentCall centers, help desks, online chatHelp desks, technical support centers, online platforms
Employer & Industry UsageRetail, telecom, e-commerce, service providersIT, software, hardware companies, tech services
Common Search & ComparisonCustomer service roles, remote support jobsTechnical support roles, IT support jobs

Remote Customer Support focuses on assisting customers with general inquiries, billing, and product issues, requiring strong communication skills. Remote Technical Support involves troubleshooting technical problems, often requiring technical certifications or knowledge. While both roles are remote and customer-facing, technical support demands more technical expertise, whereas customer support emphasizes customer service skills.

What are the most commonly searched types of Customer Support jobs in Forney, TX?

The most popular types of Customer Support jobs in Forney, TX are:

What are popular job titles related to Remote Customer Support jobs in Forney, TX?

For Remote Customer Support jobs in Forney, TX, the most frequently searched job titles are:

What job categories do people searching Remote Customer Support jobs in Forney, TX look for?

The top searched job categories for Remote Customer Support jobs in Forney, TX are:

What cities near Forney, TX are hiring for Remote Customer Support jobs?

Cities near Forney, TX with the most Remote Customer Support job openings:

Remote Customer Support jobs near you
Infographic showing various Remote Customer Support job openings in Forney, TX as of August 2026, with employment types broken down into 82% Full Time, and 18% Contract. Highlights an 5% In-person, and 95% Remote job distribution, with an average salary of $43,418 per year, or $20.9 per hour.

Customer Support Representative II

Aerwave

Dallas, TX • On-site

$16.75 - $21.50/hr

Full-time

Medical, Retirement, PTO

Re-posted 24 days ago

Job description

Aerwave delivers next-generation Managed Wi-Fi for multifamily communities-seamless, gigabit-speed internet that's always on, everywhere on your property.
With 24/7 domestic support, intuitive digital tools, and real-time insights, we empower residents, property teams, and owners to stay connected and in control. More than just Wi-Fi, Aerwave builds trust and future-proofs your community for tomorrow's digital lifestyle.
The Customer Support Representative II (CSR II) plays a pivotal role in ensuring customer satisfaction, retention, and loyalty. As a key member of our customer support team, you will be responsible for providing excellent service to our customers, resolving technical issues, and ensuring a positive customer experience. The Shift is from 4:00 PM to 1:00 AM.
RESPONSIBILITIES/ESSENTIAL FUNCTIONS:
  1. Serves as the first point of contact for customers seeking technical assistance via phone, email, and computer chat.
  2. Answer inbound customer inquiries via phone, email, chat, or other communication channels in a professional and timely manner.
  3. Troubleshoot internet connection issues, identify problems related to service outages, slow speeds, and hardware configurations, and provide solutions or escalate issues to the technical support team.
  4. Performs remote troubleshooting through diagnostic techniques and pertinent questions.
  5. Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining LAN performance.
  6. Determining the best solution based on the issue and details provided by customers.
  7. Direct unresolved issues to the next level of support personnel.
  8. Provide accurate information on products or services.
  9. Provide timely follow-ups and updates customer status and information.
  10. Works cohesively with the team to relay information to appropriate levels of management.
  11. Improves client references by recording events, root cause and resolutions, and maintaining documentation.
  12. Responsible for de-escalating irate customers.
  13. Achieve and maintain expected benchmarks communicated by management monthly.
  14. Prepare reports as required; enter project information within proprietary software to track progress and completion of projects per line of business, department, communication channel, etc.
  15. Update messaging and Website for any service events or affected areas during outages.
  16. Maintain communication with management regarding development within areas of assigned responsibilities.
  17. Assist the NOC teams with onsite in unit scheduling.
  18. Participate in mandatory meetings and training.
  19. Maintain a positive, empathetic, and professional attitude towards all internal and external customers.

REQUIRED QUALIFICATIONS:
Education/Experience:
  • High School Diploma or GED.
  • 4+ years of experience in a service/tech support role.
  • Has a successful track record of problem solving in customer service/support role.
  • Ability to work in a collaborative environment and adapt to changing circumstances.
  • Experience with ticketing systems, Intercom and Aircall is a plus.
  • Ability to work a flexible schedule that includes weekends, evenings, holidays.
  • Is organized with strong follow-through.
  • Must have high speed internet, quiet workspace free from distractions, and a backup plan for power and internet outages.
  • This role requires you to be at your desk, ready and available to take calls during scheduled hours.
  • Can easily navigate computers and CRM systems.
  • Excellent communication and team leadership skills.
  • Understand critical milestones that drive operational excellence.
  • Flexibility working a variety of shifts with minimal notice.
  • Basic technical knowledge.
  • Proficiency in the use of a computer, and software applications including Microsoft Office.

Knowledge, Skills, and Abilities:
  • Highly organized and attentive to detail, with the ability to work on multiple tasks/projects simultaneously (multi-task).
  • Effective interpersonal skills with the ability to work with personnel at all levels, both within and outside the company.
  • Ability to work independently with minimal supervision on a highly productive team.
  • Ability to manage budgets, timelines, and resources effectively.
  • Easily takes initiative and works independently.
  • Maturity, professionalism, and good work ethic.

Preferred Qualifications:
  • Bilingual in English and Spanish.
  • Bachelor's Degree.

Benefits:
  • Join a dynamic, fast-growing company where you will have the opportunity to make an immediate, high-level impact to Aerwave's growth and success.
  • Clear line of sight for career advancement and significant accomplishments.
  • Base salary that is externally competitive and bonuses and ad-hoc recognition awards, that are based on efforts and tied to performance.
  • We work hard at Aerwave, and you will too. But that means we need time off to rest and recharge. The Company offers a generous PTO policy.
  • Additionally, you receive 15 paid Company holidays.
  • High-quality health care coverage through Aetna Base Plan. Aerwave covers 100% of the premium for the base plan and up to 75% of the premium of any higher-tier insurance plan.
  • 401(k) matching 100% up to 4% of base salary.

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