Remote Customer Support Jobs in Fitzgerald, GA (NOW HIRING)

Ameris Bank is a purpose-driven company, dedicated to bringing financial peace of mind to communities, one person at a time. Whether a customer wants to grow their business, buy a home, or feel confident in their retirement plan, they have a partner in Ameris Bank. We serve customers in our locations across the Southeast, Mid-Atlantic and nationwide through our extensive digital offerings and mobile app.
Delivering financial peace of mind starts with a team that values integrity and rewards ingenuity. At Ameris, you'll find teammates who are inclusive, collaborative problem-solvers who go the extra mile to support one another and to meet every customer's needs. When teammates are empowered and bring their diverse perspectives to the table, we create the best possible outcomes for our customers. At Ameris, we know that a growth mindset is key for high performance and fosters an environment that prioritizes continuous improvement. Teammates have access to Employee Resource Groups that serve as advocates and purpose and how you can bring it to life as an Ameris Bank teammate.
The Commercial Loan Closer coordinates, prepares loan documentation, and reviews commercial loan transactions while ensuring accuracy and meeting the requirements of loan approval, loan policy, federal regulations, and state laws. The Commercial Loan Closer reports any approval exceptions to the appropriate parties, escalates potential risk, and resolves exception items. Performs other projects and duties as assigned.
Essential Functions, Duties, and Responsibilities:
• Facilitates the closing of commercial loans.
• Reviews loan type, approval terms and conditions, loan policy, federal regulations, and state laws to determine closing requirements and develop a due diligence/closing checklist.
• Performs due diligence activities for a wide range of commercial loans, applying working knowledge to analyze requirements and effectively administer pre-closing activities.
• Prepares loan documents on bank's documentation system, ensuring that documents are prepared accurately with proper terms and conditions as outlined in the loan approval and within standards and requirements.
• Effectively and efficiently manages a large pipeline of loans at different stages of the closing process while managing workflow and deadlines.
• Identifies and obtains all necessary third-party reports which may include title, surveys, entity documents, flood determinations, environmental reports and UCC searches.
• Reviews all reports and documents for accuracy and sufficiency according to bank policy and regulatory requirements.
• Identifies discrepancies and issues, facilitates resolution, and takes corrective actions.
• Acts as a liaison with loan officers, attorneys, third party vendors and customers.
• Executes timely follow up and management of all closing requirements; monitors to ensure deadlines are met.
• Responsible for ongoing communication with lender and borrower on the status of specific loan requests.
• Processes disbursement of loan proceeds.
• Maintain and update electronic checklists to ensure all diligence items are addressed.
• Manage electronic file organization for all commercial loan files.
• Meets the Commercial Hubs Standard Service Level Agreements and Quality Control objectives.
• Provides instructions, guidance and requests to stakeholders ensuring clear, professional communication and efficient processing.
Required Knowledge, Skills and Competencies:
• Intermediate knowledge of commercial loan documentation and various loan structures such as commercial real estate, asset-based lending, general C&I lending, and a wide array of commercial non real estate transactions.
• Intermediate knowledge of due diligence requirements related to commercial loan transactions including but not limited to corporate documentation, leases, subordination agreements, property management agreements, franchise agreement, borrowing bases, and titles.
• Stays current on applicable banking regulations and security procedures and practices to prevent fraud or other bank losses and to comply with regulatory requirements.
• Intermediate skills in computer and Microsoft Office.
• Able to effectively and persuasively express self, using language and grammar in a professional manner.
• Able to plan, schedule and organize professional schedule to achieve goals within or ahead of established time frames.
• Able to provide a high level of interactive service to others, building relationships and addressing identified needs.
• Able to analyze and record detailed information and produce accurate, high quality work products.
• Able to research, analyze, identify viable options, draw sound conclusions, and present findings.
• Intermediate knowledge of financial covenants, business entities, standard and non-standard loan products.
• Intermediate knowledge of commercial loan compliance policy and closing processes.
• Able to manage and organize a high volume of documents.
• Able to read, analyze and interpret commercial loan documents.
• Able to perform accurate calculations and transactions.
• Critical thinking and analytical skills required to review all transaction processing (file maintenance).
Industry and Work Experience:
• 3 or more years of experience as a Commercial Loan Closer or related role required.
• Experience using relevant banking and document storage software applications required.
Academic:
• High school diploma or GED required.
• Bachelor's degree or equivalent combination of education and experience preferred.
Benefits Available to Employees:
Ameris Bank provides a comprehensive employee benefit package to all eligible employees.

• Medical, Dental and Vision Insurance
• Ameris Bank absorbs a major portion of the cost of healthcare. You become eligible for coverage on the first of the month following 30 days of employment
• Life Insurance provided at no additional cost to employees
• Accidental Death & Dismemberment Coverage
• Long-Term Disability Coverage
• Paid Sick and Vacation Leave
• 11 Holidays
• Volunteer/Service Day
• Employee Stock Purchase Plan
• 401(k) Retirement Plan
• Ameris Bank matches 50% of your first 8% of contributions to the plan
• Flexible Spending Accounts
• Health Savings Account
• Health Reimbursement Arrangement
• Supplemental Life & Other Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Legal Insurance
• Employee Assistance Program
• Employee Advocacy Program
• Tickets at Work (Entertainment discounts for Ameris Bank Employees)
• AT&T Employee Discount
• Wellness Discounts for Medical Premiums and Other Rewards
• Employee Referral Incentive
• Education Assistance
• Employee Resource Groups

Banking Advantages for Employees:
In addition to a wide array of benefits, Ameris Bank employees are also eligible for special bank services.

• Free Interest Checking
• Free Safe Deposit Box
• Free Money Orders, Travelers' Checks and Cashier Checks
• Discount on Mortgage Origination Fee
• Free Online Banking and Free Unlimited Online Bill Payment
• Employee Banking Perks

Disclaimer:
The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position.
All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicantss of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.