Participate in customer support standby rotations when the regular support team is unavailable ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Quick apply
Participate in customer support standby rotations when the regular support team is unavailable ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Participate in customer support standby rotations when the regular support team is unavailable ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Quick apply
Participate in customer support standby rotations when the regular support team is unavailable ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Participate in customer support standby rotations when the regular support team is unavailable ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Quick apply
Participate in customer support standby rotations when the regular support team is unavailable ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Participate in customer support standby rotations when the regular support team is unavailable ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Quick apply
Participate in customer support standby rotations when the regular support team is unavailable ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Participate in customer support standby rotations when the regular support team is unavailable ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Quick apply
Participate in customer support standby rotations when the regular support team is unavailable ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Participate in customer support standby rotations when the regular support team is unavailable ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Quick apply
Participate in customer support standby rotations when the regular support team is unavailable ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Customer Success Manager
Surrey, BC · Remote
Participate in customer support standby rotations when the regular support team is unavailable ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Quick apply
Customer Success Manager
Surrey, BC · Remote
Participate in customer support standby rotations when the regular support team is unavailable ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Participate in customer support standby rotations when the regular support team is unavailable ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Quick apply
Participate in customer support standby rotations when the regular support team is unavailable ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Participate in customer support standby rotations when the regular support team is unavailable ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Quick apply
Participate in customer support standby rotations when the regular support team is unavailable ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Participate in customer support standby rotations when the regular support team is unavailable ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Quick apply
Participate in customer support standby rotations when the regular support team is unavailable ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Participate in customer support standby rotations when the regular support team is unavailable ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Quick apply
Participate in customer support standby rotations when the regular support team is unavailable ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Customer Success Manager
Richmond, BC · Remote
Participate in customer support standby rotations when the regular support team is unavailable ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Quick apply
Customer Success Manager
Richmond, BC · Remote
Participate in customer support standby rotations when the regular support team is unavailable ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Participate in customer support standby rotations when the regular support team is unavailable ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Quick apply
Participate in customer support standby rotations when the regular support team is unavailable ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Customer Success Manager
Richmond, BC · Remote
Participate in customer support standby rotations when the regular support team is unavailable ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Quick apply
Customer Success Manager
Richmond, BC · Remote
Participate in customer support standby rotations when the regular support team is unavailable ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Participate in customer support standby rotations when the regular support team is unavailable ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Quick apply
Participate in customer support standby rotations when the regular support team is unavailable ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Participate in customer support standby rotations when the regular support team is unavailable ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Quick apply
Participate in customer support standby rotations when the regular support team is unavailable ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Customer Success Manager
Langley, BC · Remote
Participate in customer support standby rotations when the regular support team is unavailable ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Quick apply
Customer Success Manager
Langley, BC · Remote
Participate in customer support standby rotations when the regular support team is unavailable ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Customer Success Manager
Langley, BC · Remote
Participate in customer support standby rotations when the regular support team is unavailable ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Quick apply
Customer Success Manager
Langley, BC · Remote
Participate in customer support standby rotations when the regular support team is unavailable ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Participate in customer support standby rotations when the regular support team is unavailable ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Quick apply
Participate in customer support standby rotations when the regular support team is unavailable ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Customer Success Manager
Surrey, BC · Remote
Participate in customer support standby rotations when the regular support team is unavailable ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Quick apply
Customer Success Manager
Surrey, BC · Remote
Participate in customer support standby rotations when the regular support team is unavailable ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Remote Customer Support information
What is a remote customer support?
A Remote Customer Support job involves assisting customers with their inquiries, issues, and requests from a location outside of a traditional office, usually from home. This role typically uses communication channels like email, chat, or phone to resolve problems, provide product information, and ensure customer satisfaction. Remote Customer Support representatives need strong communication skills, patience, and the ability to troubleshoot issues efficiently. The flexibility of remote work allows employees to work from various locations, but it also requires self-discipline and a reliable internet connection.
What are the key skills and qualifications needed to thrive as a remote customer support?
To thrive as a Remote Customer Support professional, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and chat platforms is typically required. Patience, active listening, and the ability to work independently are standout soft skills in this role. These qualities ensure efficient resolution of customer issues, high satisfaction rates, and effective remote collaboration.
How does working as a remote customer support differ from an in-office support role in terms of communication and collaboration?
Working remotely as a customer support representative often requires stronger written communication skills and proactive engagement, as most interactions with teammates and supervisors occur through digital channels like chat or video calls. You'll likely use various collaboration tools to stay connected, participate in virtual team meetings, and share updates. While you may have more flexibility, it's important to be self-motivated and organized to maintain productivity and ensure customers receive timely assistance. Building rapport with both customers and colleagues remotely can be a challenge, but many companies offer training and resources to help remote support teams succeed.
What is the difference between Remote Customer Support vs Remote Technical Support?
| Aspect | Remote Customer Support | Remote Technical Support |
|---|---|---|
| Required Credentials | High school diploma or equivalent; customer service skills | Technical certifications or knowledge; troubleshooting skills |
| Work Environment | Call centers, help desks, online chat | Help desks, technical support centers, online platforms |
| Employer & Industry Usage | Retail, telecom, e-commerce, service providers | IT, software, hardware companies, tech services |
| Common Search & Comparison | Customer service roles, remote support jobs | Technical support roles, IT support jobs |
Remote Customer Support focuses on assisting customers with general inquiries, billing, and product issues, requiring strong communication skills. Remote Technical Support involves troubleshooting technical problems, often requiring technical certifications or knowledge. While both roles are remote and customer-facing, technical support demands more technical expertise, whereas customer support emphasizes customer service skills.
What are the most commonly searched types of Customer Support jobs in Delta, BC?
The most popular types of Customer Support jobs in Delta, BC are:
What job categories do people searching Remote Customer Support jobs in Delta, BC look for?
The top searched job categories for Remote Customer Support jobs in Delta, BC are:
What cities near Delta, BC are hiring for Remote Customer Support jobs?
Cities near Delta, BC with the most Remote Customer Support job openings:
Full-time
Medical, Dental, Vision, Retirement, PTO
Re-posted 10 days ago
Job description
What you'll do
- Manage projects by creating implementation work-plans, facilitate status calls that drive completion of project milestones, and provide project progress reporting. Track and report on hours spent on customer projects.
- Uncover, analyze, and comprehend a variety of system requirements requiring review and consideration of multiple business priorities
- Advise customers on solution features, configuration options, and system processes and procedures
- Configure and customize new customer instances, as well as understand and configure interfaces to third-party applications
- Manage changes to requested solutions, including following the documented change request process for scope and billing management
- Onboard clients, including creating training material and conducting effective training calls and/or visits with clients
- Proactively surface project risks and issues for the team to address as well as provide consultative guidance and dynamic solutions for any issues that arise
- Provide proactive outreach at all stages of the customer lifecycle
- Identify, prioritize, and resolve client issues/concerns; coordinate with appropriate internal departments to provide responses and/or solutions
- Develop and maintain strong relationships with colleagues and clients to ensure maximum satisfaction and retention levels
- Participate in customer support standby rotations when the regular support team is unavailable
- Assist, if requested, in the sales process, providing technical sales support
Skills you'll need
- Bachelor's degree in business or technology with one or more years' experience implementing business software in a consultative role within a SaaS environment preferred though greater experience in a related role with increasing responsibility may be considered as an appropriate substitution
- One or more years of experience managing software implementation projects
- Two or more years of software application implementation experience in a consultative role, preferably within a SaaS environment
- Excellent communication and presentation skills
- Must be personable and enjoy working with people in an entirely customer-facing role
- Knowledge of project management/delivery methods and tools
- Organized, detail-oriented, and able to support many clients at once. Ability to deal with ambiguity and structure the unstructured
- Demonstrated ability to work both collaboratively as part of a team and independently with minimal supervision
- Strong problem resolution skills and proven ability to engage and interact with internal teams to resolve client issues
- Work logically to diagnose and resolve basic to intermediate issues and recognize circumstances that require escalation
- Working knowledge of Scrum and other Agile methodologies
- Bonus: previous experience with programming, or ability to write simple database queries and scripts
- Comfortable using and learning software, including MS Office (Excel), multiple internet browsers, ticketing/tracking systems
- Experience in the Workforce Management domain preferred
- Experience with Salesforce (or other CRM) desired
- Ability to travel (job requires up to 30% travel)
- Comfortable working as needed in a remote environment with video-conferencing tools
What you'll get
- Competitive wages
- ESPO (employee stock option program)
- Medical/dental vision coverage
- 401(k)
- Flexible PTO and 10 paid holidays per year
- Career advancement opportunities
About Targeted Talent
Sourced by ZipRecruiter
Your single source for HR professional services, we offer job seekers specialized employment services, spanning contract, permanent positions, and project solutions for highly specialized and managerial level talent needs. Our team of specialized recruiters and consultants abilities extend far beyond resume or career counseling. With hundreds of collaborators strategically located throughout the country, our organization possess the local market knowledge and industry relationships that make successful geography-specific reach possible.
Industry
Recruiting and staffing services
Company size
11 - 50 Employees
Headquarters location
Vancouver, BC, CA