Support specialized technical stakeholders for data conversion and data collections * Work closely ... A bit about us We're a people-focused, customer-first, purpose-driven team who works together every ...
Support specialized technical stakeholders for data conversion and data collections * Work closely ... A bit about us We're a people-focused, customer-first, purpose-driven team who works together every ...
Remote Customer Support information
What is a remote customer support?
A Remote Customer Support job involves assisting customers with their inquiries, issues, and requests from a location outside of a traditional office, usually from home. This role typically uses communication channels like email, chat, or phone to resolve problems, provide product information, and ensure customer satisfaction. Remote Customer Support representatives need strong communication skills, patience, and the ability to troubleshoot issues efficiently. The flexibility of remote work allows employees to work from various locations, but it also requires self-discipline and a reliable internet connection.
What are the key skills and qualifications needed to thrive as a remote customer support?
To thrive as a Remote Customer Support professional, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and chat platforms is typically required. Patience, active listening, and the ability to work independently are standout soft skills in this role. These qualities ensure efficient resolution of customer issues, high satisfaction rates, and effective remote collaboration.
How does working as a remote customer support differ from an in-office support role in terms of communication and collaboration?
Working remotely as a customer support representative often requires stronger written communication skills and proactive engagement, as most interactions with teammates and supervisors occur through digital channels like chat or video calls. You'll likely use various collaboration tools to stay connected, participate in virtual team meetings, and share updates. While you may have more flexibility, it's important to be self-motivated and organized to maintain productivity and ensure customers receive timely assistance. Building rapport with both customers and colleagues remotely can be a challenge, but many companies offer training and resources to help remote support teams succeed.
What is the difference between Remote Customer Support vs Remote Technical Support?
| Aspect | Remote Customer Support | Remote Technical Support |
|---|---|---|
| Required Credentials | High school diploma or equivalent; customer service skills | Technical certifications or knowledge; troubleshooting skills |
| Work Environment | Call centers, help desks, online chat | Help desks, technical support centers, online platforms |
| Employer & Industry Usage | Retail, telecom, e-commerce, service providers | IT, software, hardware companies, tech services |
| Common Search & Comparison | Customer service roles, remote support jobs | Technical support roles, IT support jobs |
Remote Customer Support focuses on assisting customers with general inquiries, billing, and product issues, requiring strong communication skills. Remote Technical Support involves troubleshooting technical problems, often requiring technical certifications or knowledge. While both roles are remote and customer-facing, technical support demands more technical expertise, whereas customer support emphasizes customer service skills.
What job categories do people searching Remote Customer Support jobs in Kamloops, BC look for?
The top searched job categories for Remote Customer Support jobs in Kamloops, BC are:
What cities near Kamloops, BC are hiring for Remote Customer Support jobs?
Cities near Kamloops, BC with the most Remote Customer Support job openings:
Full-time
Medical, Life, Retirement
Posted 6 days ago
Job description
TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
Join the TELUS Health retirement benefits implementation team as a functional lead.In this role, you will be able to demonstrate your extensive expertise in defined benefit pension plan administration. Furthermore, you will act as a practice lead by effectively managing the deliverables of a team composed of business analysts and calculation verifiers.
This role requires solid expertise in benefit calculation engine configuration and good adaptability in order to familiarize yourself with our solution quickly within our growing team.
What's in it for you
Incomparable versatility in pension calculations and plan administration across Canadian and American markets
Deep expertise in an innovative and specialized field that sets you apart in the pension industry
Multiple implementation projects with leading clients across North America, expanding your portfolio and professional network
Flexibility to work from anywhere in Canada while maintaining a healthy work-life balance
Comprehensive benefits package
A corporate culture centered on mutual aid, social impact, well-being, and diversity
Primary Responsibilities
Represent the benefit calculation implementation team to project management
Determine and manage the priorities of their implementation team
Perform ongoing planning of deliverables considering the project scope
Proactively identify potential risks and issues
Be responsible for pension plan rules analysis documents
Provide technical support and supervise the configuration of the benefit calculation engine
Know the system configuration in order to position themselves as the calculation engine expert in our implementations
Support specialized technical stakeholders for data conversion and data collections
Work closely with the product development team
Contribute to the continuous improvement of our implementation processes
What You Bring
Requirements
University degree in actuarial science, mathematics, project management, or any other relevant field
10+ years of relevant experience in defined benefit pension plans
Experience with Canadian and/or American pension plans
Mastery of retirement benefit calculations
Mastery of retirement benefit calculation engine configuration
Proficiency in Excel
Ability to travel to Canada and the United States
Assets
Knowledge of Azure DevOps or similar work management tools
Knowledge of VBA programming
Continuing education in actuarial science
Soft Skills
Excellent organizational skills
Strong problem-solving ability
Attention to detail
Ability to influence internal and external stakeholders
Leadership and ability to maintain team engagement
Ability to work in a team and independently
Coaching and resource development skills
Effective priority management
Ability to make decisions involving a certain level of risk
Ability to adapt your communication style to people with different levels of expertise
Salary Range: 95 000,00 - 125 000,00 CAD
Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise.
A bit about us
We're a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.
Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.
Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.
By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies' Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.
About Lifeworks Services
Sourced by ZipRecruiter
Industry
Individual, family and community social assistance
Company size
51 - 200 Employees
Headquarters location
Eagan, MN, US
Year founded
1965