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Remote Customer Support Jobs in Maine (NOW HIRING)

Thos. Moser

Customer Experience Coordinator

Auburn, ME · On-site +1

$19.50 - $25.25/hr

Key Responsibilities Customer Support & Relationship Management * Field incoming customer calls and emails with warmth, professionalism, and accuracy. * Assist with order- and repair-related ...

AO Globe Life

  • Medical

The Opportunity As a Remote Sales Manager, you'll lead a team of dedicated professionals while ... Guide and inspire your customer service representatives to deliver outstanding support

AO Globe Life

  • Medical

The Opportunity As a Remote Sales Manager, you'll lead a team of dedicated professionals while ... Guide and inspire your customer service representatives to deliver outstanding support

AO Globe Life

  • Medical

The Opportunity As a Remote Sales Manager, you'll lead a team of dedicated professionals while ... Guide and inspire your customer service representatives to deliver outstanding support

AO Globe Life

  • Medical

The Opportunity As a Remote Sales Manager, you'll lead a team of dedicated professionals while ... Guide and inspire your customer service representatives to deliver outstanding support

AO Globe Life

  • Medical

The Opportunity As a Remote Sales Manager, you'll lead a team of dedicated professionals while ... Guide and inspire your customer service representatives to deliver outstanding support

AO Globe Life

  • Medical

The Opportunity As a Remote Sales Manager, you'll lead a team of dedicated professionals while ... Guide and inspire your customer service representatives to deliver outstanding support

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Showing results 21-40

All JobsCustomer Support JobsRemote Customer Support JobsRemote Customer Support Jobs in Maine

Remote Customer Support information

See Maine salary details

$10

$22

$55

How much do remote customer support jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for remote customer support in Maine is $22.43, according to ZipRecruiter salary data. Most workers in this role earn between $11.63 and $25.58 per hour, depending on experience, location, and employer.

What is the difference between Remote Customer Support vs Remote Technical Support?

AspectRemote Customer SupportRemote Technical Support
Required CredentialsHigh school diploma or equivalent; customer service skillsTechnical certifications or knowledge; troubleshooting skills
Work EnvironmentCall centers, help desks, online chatHelp desks, technical support centers, online platforms
Employer & Industry UsageRetail, telecom, e-commerce, service providersIT, software, hardware companies, tech services
Common Search & ComparisonCustomer service roles, remote support jobsTechnical support roles, IT support jobs

Remote Customer Support focuses on assisting customers with general inquiries, billing, and product issues, requiring strong communication skills. Remote Technical Support involves troubleshooting technical problems, often requiring technical certifications or knowledge. While both roles are remote and customer-facing, technical support demands more technical expertise, whereas customer support emphasizes customer service skills.

What are the key skills and qualifications needed to thrive as a remote customer support?

To thrive as a Remote Customer Support professional, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and chat platforms is typically required. Patience, active listening, and the ability to work independently are standout soft skills in this role. These qualities ensure efficient resolution of customer issues, high satisfaction rates, and effective remote collaboration.

Who is the best company to work for remotely?

The best company for remote customer support jobs varies based on individual preferences, but many well-known companies like Amazon, Apple, and Dell offer remote support roles with flexible schedules and comprehensive training. Job seekers should consider company reputation, work environment, and opportunities for growth when choosing an employer.

How does working as a remote customer support differ from an in-office support role in terms of communication and collaboration?

Working remotely as a customer support representative often requires stronger written communication skills and proactive engagement, as most interactions with teammates and supervisors occur through digital channels like chat or video calls. You'll likely use various collaboration tools to stay connected, participate in virtual team meetings, and share updates. While you may have more flexibility, it's important to be self-motivated and organized to maintain productivity and ensure customers receive timely assistance. Building rapport with both customers and colleagues remotely can be a challenge, but many companies offer training and resources to help remote support teams succeed.

What is a remote customer support?

A Remote Customer Support job involves assisting customers with their inquiries, issues, and requests from a location outside of a traditional office, usually from home. This role typically uses communication channels like email, chat, or phone to resolve problems, provide product information, and ensure customer satisfaction. Remote Customer Support representatives need strong communication skills, patience, and the ability to troubleshoot issues efficiently. The flexibility of remote work allows employees to work from various locations, but it also requires self-discipline and a reliable internet connection.

What are the most commonly searched types of Customer Support jobs in Maine?

The most popular types of Customer Support jobs in Maine are:

What are popular job titles related to Remote Customer Support jobs in Maine?

For Remote Customer Support jobs in Maine, the most frequently searched job titles are:

What job categories do people searching Remote Customer Support jobs in Maine look for?

The top searched job categories for Remote Customer Support jobs in Maine are:

What cities in Maine are hiring for Remote Customer Support jobs?

Cities in Maine with the most Remote Customer Support job openings:

Remote Customer Support jobs near you
Infographic showing various Remote Customer Support job openings in Maine as of August 2026, with employment types broken down into 82% Full Time, and 18% Contract. Highlights an 100% Remote job distribution, with an average salary of $46,663 per year, or $22.4 per hour.

Security Systems Engineer - Remote Support

BCM Controls Corporation

Scarborough, ME • Remote

$40 - $50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Company: BCM Controls / Comfort Systems USA
Location: Scarbourough, ME
Job Type: Full-Time
Schedule: Monday-Friday, standard business hours; on-call rotation and occasional after-hours support may be required
Pay: $40.00 - 50.00 per hour


Work Location: In-office, with remote technical support responsibilities

Job Summary

BCM Controls is seeking a Security Systems Engineer - Remote Support to provide advanced technical support, troubleshooting, configuration, maintenance, and consultation for electronic security systems.

This role supports both customers and internal teams across access control, video surveillance, intrusion detection, intercom, visitor management, and integrated security platforms. The ideal candidate has strong troubleshooting skills, excellent customer service skills, and hands-on experience supporting multiple security manufacturers and software platforms.

Responsibilities
  • Provide remote technical support to customers and field technicians by phone, email, remote desktop, and VPN
  • Diagnose and resolve hardware, software, network, and system integration issues
  • Troubleshoot access control panels, card readers, door hardware, cameras, video servers, intrusion panels, and related devices
  • Perform root cause analysis and document findings, corrective actions, and resolutions
  • Complete system health checks, upgrades, firmware updates, and preventive maintenance reviews
  • Configure users, permissions, schedules, alerts, reports, and system integrations
  • Serve as a trusted technical resource for customers, field technicians, project managers, and internal teams
  • Create detailed service notes, troubleshooting records, and resolution documentation
  • Support system commissioning, maintenance, upgrades, training, and project support as needed
  • Participate in an on-call support rotation and emergency response activities as required
Systems and Technologies Supported

Experience with one or more of the following is strongly preferred:

  • Access Control: CCURE 9000, Genetec, LenelS2, S2 NetBox, Brivo, Security Expert, DSX, Avigilon Alta
  • Video Management Systems: Milestone XProtect, Genetec, Avigilon Control Center, Eagle Eye Networks, ExacqVision
  • Intrusion detection systems
  • Intercom systems
  • Visitor management platforms
  • Cloud-based security platforms
  • Windows Server environments
  • TCP/IP networking
  • VPN and remote access tools
Qualifications
  • 3-5 years of experience supporting electronic security systems
  • Strong knowledge of access control, video surveillance, and intrusion systems
  • Understanding of Windows Server environments and TCP/IP networking
  • Ability to troubleshoot hardware, software, network, and integration issues
  • Strong communication, documentation, and customer service skills
  • Ability to manage multiple priorities and work independently
  • Strong attention to detail and follow-through
Preferred Experience
  • Enterprise security platform experience
  • SQL database knowledge
  • VMware or Hyper-V experience
  • Security manufacturer certifications
  • Cloud-hosted security application support experience
  • Experience supporting field technicians or customers in a service environment
Why Join BCM Controls?

BCM Controls is part of Comfort Systems USA, a leading provider of building technology and mechanical services. We offer a collaborative team environment, steady work, and the opportunity to support complex security systems across a wide range of customer sites.

Benefits

Eligible employees may receive a competitive benefits package, including:

  • Medical, dental, and vision insurance
  • 401(k) plan with company match
  • Paid time off and paid holidays
  • Life and disability insurance
  • Employee Assistance Program
  • Career development and training opportunities
Equal Opportunity Employer

BCM Controls / Comfort Systems USA is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by applicable law.

Apply Today

If you are an experienced security systems professional with strong troubleshooting skills and a customer-focused approach, we encourage you to apply.

Apply