Remote Customer Support Jobs in Presque Isle, ME

Spare Parts Sales Representative (Remote – East Coast)

Join Foodera Technologies 

About the Company

As a unified global group, Foodera Technologies brings together decades of innovation, craftsmanship, and partnership in food-processing technology. We set new standards for reliability, efficiency, and long-term value. With a strong foundation of craftsmanship, innovation, and a commitment to sustainable progress, we bring together teams around the world who share a passion for quality and continuous improvement.

Our people take pride in their work, support one another, and stand behind the equipment we build. As we continue to grow, we're looking for individuals who want to be part of a stable, forward-thinking organization where dedication, ingenuity, and teamwork drive everything we do.

Position Summary

Foodera Technologies is seeking a motivated, customer-focused Spare Parts and service Sales Representative to support and grow our aftermarket parts business. This role is responsible for generating revenue through parts and service sales, building strong customer relationships, providing technical product support, and ensuring customers receive timely and accurate information regarding parts and service availability, pricing, and delivery.

This is a remote position with significant regional travel. We are currently hiring for the following territory:

• East Coast Territory (preferred location: Maine)

The ideal candidate will have experience working with food processing equipment, industrial machinery, maintenance operations, or technical parts sales and enjoys partnering with customers to solve problems and keep operations running efficiently.

Travel Requirements: Approximately 50–75% travel within the assigned territory and to our facilities.

What You'll Do

• Meet or exceed sales goals for spare parts and service offerings, contributing to overall company revenue growth.
• Develop and maintain strong relationships with existing customers while identifying opportunities to expand business within assigned accounts.
• Proactively contact customers regarding replacement parts, preventative maintenance needs, and equipment support opportunities.
• Handle inbound customer inquiries, process purchase orders, and ensure timely follow-up on all requests.
• Assist customers in identifying and selecting the correct replacement parts and provide guidance on product usage, maintenance, and installation.
• Prepare and deliver quotes, including pricing, availability, and lead-time information.
• Provide customers with accurate delivery schedules and order status updates.
• Conduct regular customer visits and plant walkthroughs to strengthen relationships and uncover new opportunities.
• Maintain a thorough understanding of Foodera Technologies' products, equipment, and aftermarket offerings.
• Stay current on industry trends, customer needs, and competitor products to effectively position our solutions.
• Collaborate with internal teams including service, operations, engineering, and customer support to ensure exceptional customer service.
• Maintain accurate records of customer interactions, opportunities, quotes, and sales activities.

What We're Looking For

Required Qualifications

• High school diploma or equivalent required; associate's or bachelor's degree preferred.
• 1–3 years of experience in parts sales, customer service, technical sales, maintenance support, or a related field.
• Experience with food processing equipment, industrial equipment, manufacturing machinery, or aftermarket parts sales preferred.
• Strong customer service and relationship-building skills.
• Excellent verbal and written communication abilities.
• Ability to manage multiple priorities and a high volume of customer inquiries.
• Strong organizational and time-management skills.
• Self-motivated and comfortable working independently in a remote environment.
• Proficiency with Microsoft Office applications, including Word and Excel.
• Ability to travel 50–75% within the assigned territory.

Preferred Qualifications

• Knowledge of food processing equipment, spare parts, maintenance practices, and preventative maintenance programs.
• Experience reading equipment diagrams, parts manuals, or technical documentation.
• Prior experience supporting manufacturing, food production, packaging, or industrial processing customers.

Physical Requirements

• Prolonged periods of sitting and working on a computer.
• Ability to lift and carry parts or materials weighing up to 25 pounds.
• Ability to travel extensively throughout the assigned territory, including customer manufacturing and processing facilities.
• Ability to access and navigate customer and company facilities safely.

Why Join Foodera Technologies?

• Opportunity to join a growing global organization with a reputation for quality and innovation.
• Remote-based position with autonomy and ownership of a dedicated territory.
• Competitive compensation package, including performance-based incentives.
• Career growth opportunities within a stable and expanding company.
• Collaborative culture built on teamwork, craftsmanship, and continuous improvement.
• The chance to make a direct impact on customer success and company growth.

Foodera Technologies is an Equal Opportunity Employer.

We value diversity and are committed to creating an inclusive environment for all employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.

Ready to help customers maximize the performance of their equipment while building lasting partnerships? We'd love to hear from you. Apply today.