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Remote Customer Support Jobs in Illinois (NOW HIRING)

Zentro

Customer Support Inside Sales Rep

Chicago, IL · On-site +1

$16 - $17/hr

Remote Reports to: Tier 1 Customer Support Supervisor About Us Zentro is one of the largest independent internet service providers focused exclusively on multi-dwelling units (MDUs) in the United ...

Nexora Talent

Client Support Specialist (Remote)

Chicago, IL · Remote

$18.50 - $25/hr

Job Overview We are seeking a detail-oriented and customer-focused Client Support Specialist to join our growing remote team. In this role, you will assist clients by providing exceptional support ...

Disabled Veteran Solutions

Customer Advocate

Ohio, IL · Remote

$19/hr

Comprehensive 7-week orientation with full training and ongoing support * Environment: 100% remote ... Proven success in remote customer facing role, especially in complex, high-volume environments Why ...

New

Disabled Veteran Solutions

Customer Advocate

Virginia, IL · Remote

$19/hr

Comprehensive 7-week orientation with full training and ongoing support * Environment: 100% remote ... Proven success in remote customer facing role, especially in complex, high-volume environments Why ...

New

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All JobsCustomer Support JobsRemote Customer Support JobsRemote Customer Support Jobs in Illinois

Remote Customer Support information

See Illinois salary details

$10

$22

$55

How much do remote customer support jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for remote customer support in Illinois is $22.45, according to ZipRecruiter salary data. Most workers in this role earn between $11.63 and $25.62 per hour, depending on experience, location, and employer.

What is a remote customer support?

A Remote Customer Support job involves assisting customers with their inquiries, issues, and requests from a location outside of a traditional office, usually from home. This role typically uses communication channels like email, chat, or phone to resolve problems, provide product information, and ensure customer satisfaction. Remote Customer Support representatives need strong communication skills, patience, and the ability to troubleshoot issues efficiently. The flexibility of remote work allows employees to work from various locations, but it also requires self-discipline and a reliable internet connection.

What are the key skills and qualifications needed to thrive as a remote customer support?

To thrive as a Remote Customer Support professional, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and chat platforms is typically required. Patience, active listening, and the ability to work independently are standout soft skills in this role. These qualities ensure efficient resolution of customer issues, high satisfaction rates, and effective remote collaboration.

How does working as a remote customer support differ from an in-office support role in terms of communication and collaboration?

Working remotely as a customer support representative often requires stronger written communication skills and proactive engagement, as most interactions with teammates and supervisors occur through digital channels like chat or video calls. You'll likely use various collaboration tools to stay connected, participate in virtual team meetings, and share updates. While you may have more flexibility, it's important to be self-motivated and organized to maintain productivity and ensure customers receive timely assistance. Building rapport with both customers and colleagues remotely can be a challenge, but many companies offer training and resources to help remote support teams succeed.

What is the difference between Remote Customer Support vs Remote Technical Support?

AspectRemote Customer SupportRemote Technical Support
Required CredentialsHigh school diploma or equivalent; customer service skillsTechnical certifications or knowledge; troubleshooting skills
Work EnvironmentCall centers, help desks, online chatHelp desks, technical support centers, online platforms
Employer & Industry UsageRetail, telecom, e-commerce, service providersIT, software, hardware companies, tech services
Common Search & ComparisonCustomer service roles, remote support jobsTechnical support roles, IT support jobs

Remote Customer Support focuses on assisting customers with general inquiries, billing, and product issues, requiring strong communication skills. Remote Technical Support involves troubleshooting technical problems, often requiring technical certifications or knowledge. While both roles are remote and customer-facing, technical support demands more technical expertise, whereas customer support emphasizes customer service skills.

What are the most commonly searched types of Customer Support jobs in Illinois?

The most popular types of Customer Support jobs in Illinois are:

What are popular job titles related to Remote Customer Support jobs in Illinois?

For Remote Customer Support jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Remote Customer Support jobs in Illinois look for?

The top searched job categories for Remote Customer Support jobs in Illinois are:

What cities in Illinois are hiring for Remote Customer Support jobs?

Cities in Illinois with the most Remote Customer Support job openings:

Remote Customer Support jobs near you
Infographic showing various Remote Customer Support job openings in Illinois as of August 2026, with employment types broken down into 83% Full Time, and 17% Contract. Highlights an 24% In-person, and 76% Remote job distribution, with an average salary of $46,703 per year, or $22.5 per hour.

Customer Support Inside Sales Rep

Zentro

Chicago, IL • On-site, Remote

$16 - $17/hr

Full-time

Medical, Dental, Vision, PTO

Re-posted 29 days ago

Job description

Job Title: Customer Support Inside Sales Rep
Location: Remote
Reports to: Tier 1 Customer Support Supervisor
About Us
Zentro is one of the largest independent internet service providers focused exclusively on multi-dwelling units (MDUs) in the United States. Following our recent merger with BAI Connect, Zentro now serves over 100,000 subscribers across key markets including Chicago, Los Angeles, and Detroit.
We specialize in delivering bulk internet and managed Wi-Fi solutions purpose-built for apartment communities, high-rises, and mixed-use developments. Our fully owned network infrastructure, resident-first support model, and tailored technology stack enable us to offer a refreshingly different alternative to legacy providers-one rooted in simplicity, reliability, and satisfaction.
Role Overview
We are seeking a motivated and customer-focused Inside Sales Representative to join our growing team. In this role, you will handle inbound and outbound calls, build strong customer relationships, identify sales opportunities, and assist customers with signing up for products and services using our website and online portal. The ideal candidate is a strong communicator with basic technical troubleshooting skills, a positive attitude, and the ability to work independently in a remote environment.
Essential Duties and Responsibilities:
  • Handle inbound and outbound customer calls in a professional and courteous manner
  • Identify customer needs and recommend appropriate products or services
  • Guide customers step-by-step through the process of signing up for products and services using the company website and portal
  • Provide basic troubleshooting assistance to customers experiencing issues during the sign-up or onboarding process
  • Meet or exceed sales, retention, and performance goals
  • Accurately document customer interactions in company systems
  • Resolve customer concerns with patience and a solution-oriented approach
  • Maintain a high level of product and system knowledge through ongoing training
  • Adherent to company policies, procedures, and ethical standards
  • Collaborate effectively with team members and support group decisions

Qualifications
  • High School Diploma or Equivalent Education
  • Requires a minimum of two (2) years of experience in customer service, call center, sales, and/or retention
  • Basic troubleshooting knowledge with the ability to assist customers in navigating websites, portals, and online sign-up processes
  • High ethical standards and strong work ethics with an emphasis on team commitment, respect for others, the ability to acknowledge and build on others' ideas, and support for group decisions
  • Strong problem-solving skills with patience and a positive approach
  • Self-motivated, detail-oriented, and organized with the ability to work efficiently to meet deadlines
  • Excellent verbal communication and active listening skills
  • Must have a distraction-free, dedicated workspace suitable for remote work

Equipment Requirements (BYOD - Bring Your Own Device)
This position requires you use your own equipment
  • Windows 11 operating system (No Macs or Chromebooks)
  • Minimum of 8GB RAM
  • Ability to connect directly to your modem using an ethernet cable
  • Ability to connect to a USB headset
  • A camera is required for training and meetings
  • Internet speed of at least 50 Mbps download and 25 Mbps upload
Company Provided Equipment:
  • Headset
  • Keyboard
  • Mouse

Work Environment
  • Remote position- Must be able to work independently while remaining engaged and responsive to the team
Compensation
  • $16-17/hour + Commission eligibility
  • Health, Dental, and Vision benefits; paid vacation, sick leave, and holidays; and more great perks.

Apply