Oakville, ON · Remote
CA$50K - CA$70K/yr
The Surety CSR works with internal teams, insurance markets, and vendors to manage the policy ... Continuing education support and the opportunity to learn from industry leaders. The Ai Insurance ...
Quick apply
Oakville, ON · Remote
CA$50K - CA$70K/yr
The Surety CSR works with internal teams, insurance markets, and vendors to manage the policy ... Continuing education support and the opportunity to learn from industry leaders. The Ai Insurance ...
Have the opportunity to advance based on performance with training and support along the way * A ... Previous sales or customer service experience is helpful, but not required * Basic computer ...
Quick apply
Have the opportunity to advance based on performance with training and support along the way * A ... Previous sales or customer service experience is helpful, but not required * Basic computer ...
With qualified leads, comprehensive training, and ongoing mentorship, you'll have the support you ... Build lasting relationships through exceptional customer service * Maintain accurate client records ...
With qualified leads, comprehensive training, and ongoing mentorship, you'll have the support you ... Build lasting relationships through exceptional customer service * Maintain accurate client records ...
Have the opportunity to advance based on performance with training and support along the way * A ... Previous sales or customer service experience is helpful, but not required * Basic computer ...
Quick apply
Have the opportunity to advance based on performance with training and support along the way * A ... Previous sales or customer service experience is helpful, but not required * Basic computer ...
Have the opportunity to advance based on performance with training and support along the way * A ... Previous sales or customer service experience is helpful, but not required * Basic computer ...
Quick apply
Have the opportunity to advance based on performance with training and support along the way * A ... Previous sales or customer service experience is helpful, but not required * Basic computer ...
Have the opportunity to advance based on performance with training and support along the way * A ... Previous sales or customer service experience is helpful, but not required * Basic computer ...
Quick apply
Have the opportunity to advance based on performance with training and support along the way * A ... Previous sales or customer service experience is helpful, but not required * Basic computer ...
Have the opportunity to advance based on performance with training and support along the way * A ... Previous sales or customer service experience is helpful, but not required * Basic computer ...
Quick apply
Have the opportunity to advance based on performance with training and support along the way * A ... Previous sales or customer service experience is helpful, but not required * Basic computer ...
Have the opportunity to advance based on performance with training and support along the way * A ... Previous sales or customer service experience is helpful, but not required * Basic computer ...
Quick apply
Have the opportunity to advance based on performance with training and support along the way * A ... Previous sales or customer service experience is helpful, but not required * Basic computer ...
Have the opportunity to advance based on performance with training and support along the way * A ... Previous sales or customer service experience is helpful, but not required * Basic computer ...
Quick apply
Have the opportunity to advance based on performance with training and support along the way * A ... Previous sales or customer service experience is helpful, but not required * Basic computer ...
Have the opportunity to advance based on performance with training and support along the way * A ... Previous sales or customer service experience is helpful, but not required * Basic computer ...
Quick apply
Have the opportunity to advance based on performance with training and support along the way * A ... Previous sales or customer service experience is helpful, but not required * Basic computer ...
With qualified leads, comprehensive training, and ongoing mentorship, you'll have the support you ... Build lasting relationships through exceptional customer service * Maintain accurate client records ...
With qualified leads, comprehensive training, and ongoing mentorship, you'll have the support you ... Build lasting relationships through exceptional customer service * Maintain accurate client records ...
Have the opportunity to advance based on performance with training and support along the way * A ... Previous sales or customer service experience is helpful, but not required * Basic computer ...
Quick apply
Have the opportunity to advance based on performance with training and support along the way * A ... Previous sales or customer service experience is helpful, but not required * Basic computer ...
With qualified leads, comprehensive training, and ongoing mentorship, you'll have the support you ... Build lasting relationships through exceptional customer service * Maintain accurate client records ...
With qualified leads, comprehensive training, and ongoing mentorship, you'll have the support you ... Build lasting relationships through exceptional customer service * Maintain accurate client records ...
With qualified leads, comprehensive training, and ongoing mentorship, you'll have the support you ... Build lasting relationships through exceptional customer service * Maintain accurate client records ...
With qualified leads, comprehensive training, and ongoing mentorship, you'll have the support you ... Build lasting relationships through exceptional customer service * Maintain accurate client records ...
Have the opportunity to advance based on performance with training and support along the way * A ... Previous sales or customer service experience is helpful, but not required * Basic computer ...
Quick apply
Have the opportunity to advance based on performance with training and support along the way * A ... Previous sales or customer service experience is helpful, but not required * Basic computer ...
Have the opportunity to advance based on performance with training and support along the way * A ... Previous sales or customer service experience is helpful, but not required * Basic computer ...
Quick apply
Have the opportunity to advance based on performance with training and support along the way * A ... Previous sales or customer service experience is helpful, but not required * Basic computer ...
Have the opportunity to advance based on performance with training and support along the way * A ... Previous sales or customer service experience is helpful, but not required * Basic computer ...
Quick apply
Have the opportunity to advance based on performance with training and support along the way * A ... Previous sales or customer service experience is helpful, but not required * Basic computer ...
With qualified leads, comprehensive training, and ongoing mentorship, you'll have the support you ... Build lasting relationships through exceptional customer service * Maintain accurate client records ...
With qualified leads, comprehensive training, and ongoing mentorship, you'll have the support you ... Build lasting relationships through exceptional customer service * Maintain accurate client records ...
With qualified leads, comprehensive training, and ongoing mentorship, you'll have the support you ... Build lasting relationships through exceptional customer service * Maintain accurate client records ...
With qualified leads, comprehensive training, and ongoing mentorship, you'll have the support you ... Build lasting relationships through exceptional customer service * Maintain accurate client records ...
Have the opportunity to advance based on performance with training and support along the way * A ... Previous sales or customer service experience is helpful, but not required * Basic computer ...
Quick apply
Have the opportunity to advance based on performance with training and support along the way * A ... Previous sales or customer service experience is helpful, but not required * Basic computer ...
$10.52 - $14.26
10% of jobs
$15.75 is the 25th percentile. Wages below this are outliers.
$14.26 - $18
36% of jobs
The median wage is $18.53 / hr.
$18 - $21.73
22% of jobs
$24.23 is the 75th percentile. Wages above this are outliers.
$21.73 - $25.47
9% of jobs
$25.47 - $29.21
8% of jobs
$29.21 - $32.95
7% of jobs
$32.95 - $36.69
5% of jobs
$36.69 - $40.43
1% of jobs
$40.43 - $44.17
0% of jobs
$44.17 - $47.91
0% of jobs
$47.91 - $51.65
0% of jobs
$10
$22
$51
A typical workday for a Remote Customer Support Representative involves responding to customer inquiries via email, chat, or phone, troubleshooting issues, and documenting interactions in CRM systems. You may handle multiple support tickets at once, prioritize urgent requests, and collaborate with other team members or departments to resolve more complex problems. Regular team meetings or check-ins are common for staying updated and sharing feedback. While the work is largely independent, you'll have ongoing communication with both customers and your support team to ensure seamless service.
To thrive as a Remote Customer Support Representative, you need strong communication skills, problem-solving abilities, and proficiency in written and verbal English, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and chat or email support tools is commonly required. Standout soft skills include patience, empathy, time management, and the ability to work independently while maintaining a positive attitude. These abilities are critical for delivering efficient, high-quality support to customers and ensuring satisfaction in a remote work environment.
A Remote Customer Support Representative assists customers with inquiries, issues, and technical support via phone, email, or chat from a remote location. They provide solutions, troubleshoot problems, and ensure customer satisfaction while working from home or another remote setting. This role requires strong communication skills, problem-solving abilities, and familiarity with company products or services. Many businesses hire remote representatives to provide flexible, efficient customer support across different time zones.
CA$50K - CA$70K/yr
Full-time
Medical, Dental, Life
Re-posted 17 days ago
Job description
Ai Insurance Organization
Ai Insurance Organization is an award-winning insurance brokerage located in Oakville, Ontario. Our purpose is to meet the evolving needs of all our stakeholders (clients, teammates, insurance partners, suppliers, communities, and society as a whole) and create superior value by disrupting and creating new market segments for both industry and consumer. We are seeking a creative and driven Surety Customer Service Representative (CSR) to join our growing Service team. This is a full time, hybrid-office position with full benefits.
Job Purpose
Reporting to the Chief Operating Officer, the successful candidate will communicate effectively and regularly with producers, clients, and underwriters to process, amend and maintain Surety policies. The Surety CSR works with internal teams, insurance markets, and vendors to manage the policy lifecycle of new and existing clients; entering data and helping 'raise the bar' on service.
Successful Behaviours
A positive attitude.
A proven track record of exceptional interpersonal interactions and customer service.
Strong work ethic and attention to detail.
A professional and pleasant telephone manner.
An Independent / self-starter.
Strong written and oral communication skills.
Ability to organize and prioritize work effectively.
Work collaboratively as part of a team.
Dependable.
Deadline driven.
Technical skills
Ability to build strong relationships with clients, underwriters and internal teammates.
Comprehensive knowledge of Surety products, applications, coverages, and limits; relative to insurance carrier appetite.
Ability to identify gaps in coverages.
Proficiency with customer relationship management systems (CRM).
Experience with broker management systems (BMS).
Proficiency with insurance vendor and carrier portals is also an asset.
Financial and accounting literacy.
Knowledge of MS Word, Excel.
Key Result Areas /Essential Functions Responsibilities
Managing policy life cycles for new and existing clients, including new business submissions, renewals, re-marketing and endorsements.
Processing insurance-related reports and contracts such as property valuations and premium financing agreements.
Being the first point of contact for customers in servicing their insurance needs.
Assisting producers in the completion of comprehensive submissions for quoting.
Reviewing quotations, subjectivities, and policies for accuracy.
Administering internal standard operating procedures (SOPs) and underwriting guidelines.
Timely processing of endorsements and certificate of insurance (COI) requests.
Working effectively with team members and colleagues to accomplish team and organizational goals.
Taking actions that respect the needs and contributions of others.
Qualifications / Experience
RIBO licensed, in good standing with required continuing education (CE) hours.
Minimum 2 years of surety experience.
CIP, CAIB and CRM designations and/or relative courses are considered an asset.
Personal lines experience is considered an asset.
Post-secondary education is considered an asset.
Remuneration
Salaried position, dependent on experience.
Comprehensive employee health benefits and insurance plan.
Continuing education support and the opportunity to learn from industry leaders.
The Ai Insurance Organization Inc. is committed to providing accommodations and achieving a barrier-free workplace for individuals with disabilities. Should you require an accommodation to participate in our recruitment process, we will support you by considering your individual accessibility needs.
Job Type: Full-time
Salary: $50,000.00-$60,000.00 per year
Benefits:
Dental care
Disability insurance
Employee assistance program
Extended health care
Life insurance
Professional development program
Hybrid working environment
Flexible Language Requirement:
French not required
Schedule:
7 hour shift
Monday to Friday
Supplemental pay types:
Bonus pay
Commission pay
Experience:
Surety Insurance : 1 year (required)
License/Certification:
RIBO Licence (required)