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Remote Customer Support Representative Jobs in Buffalo, NY

AKP Solutions

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B2B Sales Representative (Commission-only; 100% Remote)

Amherst, NY · Remote

... representatives that are ready to hunt and sell at a 10% commission basis. * Fully remote and ... Provide customer support with the objective of maximizing customer satisfaction * Keep abreast of ...

AKP Solutions

Be Seen First

B2B Sales Representative (Commission-only; 100% Remote)

Amherst, NY · Remote

... representatives that are ready to hunt and sell at a 10% commission basis. * Fully remote and ... Provide customer support with the objective of maximizing customer satisfaction * Keep abreast of ...

Next Stop Travels

Travel Customer Representative

Buffalo, NY · On-site +1

$15.50 - $21/hr

As a remote company, we value flexibility, creativity, and a passion for travel. Position Overview: We are seeking a highly motivated Travel Customer Representative to join our team. In this role ...

Sbdinc

Field Sales Representative

Alabama, NY · Remote

$84K - $135.20K/yr

Submit orders by conferring with technical support staff and Inside Sales/Customer Service ... Join us! #LI-VG1 #LI-Remote The Total Target Cash Compensation range for this position is $84,000 ...

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How much do remote customer support representative jobs pay per hour?

As of May 28, 2026, the average hourly pay for remote customer support representative in Buffalo, NY is $18.21, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $20.24 per hour, depending on experience, location, and employer.

What is a Remote Customer Support Representative job?

A Remote Customer Support Representative assists customers with inquiries, issues, and technical support via phone, email, or chat from a remote location. They provide solutions, troubleshoot problems, and ensure customer satisfaction while working from home or another remote setting. This role requires strong communication skills, problem-solving abilities, and familiarity with company products or services. Many businesses hire remote representatives to provide flexible, efficient customer support across different time zones.

What are the key skills and qualifications needed to thrive in the Remote Customer Support Representative position, and why are they important?

To thrive as a Remote Customer Support Representative, you need strong communication skills, problem-solving abilities, and proficiency in written and verbal English, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and chat or email support tools is commonly required. Standout soft skills include patience, empathy, time management, and the ability to work independently while maintaining a positive attitude. These abilities are critical for delivering efficient, high-quality support to customers and ensuring satisfaction in a remote work environment.

What does a typical workday look like for a Remote Customer Support Representative?

A typical workday for a Remote Customer Support Representative involves responding to customer inquiries via email, chat, or phone, troubleshooting issues, and documenting interactions in CRM systems. You may handle multiple support tickets at once, prioritize urgent requests, and collaborate with other team members or departments to resolve more complex problems. Regular team meetings or check-ins are common for staying updated and sharing feedback. While the work is largely independent, you'll have ongoing communication with both customers and your support team to ensure seamless service.
More about Remote Customer Support Representative jobs
What are the most commonly searched types of Customer Support Representative jobs in Buffalo, NY? The most popular types of Customer Support Representative jobs in Buffalo, NY are:
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What job categories do people searching Remote Customer Support Representative jobs in Buffalo, NY look for? The top searched job categories for Remote Customer Support Representative jobs in Buffalo, NY are:
What cities near Buffalo, NY are hiring for Remote Customer Support Representative jobs? Cities near Buffalo, NY with the most Remote Customer Support Representative job openings:
Remote Customer Support Representative jobs near you
Infographic showing various Remote Customer Support Representative job openings in Buffalo, NY as of May 2026, with employment types broken down into 61% Full Time, 16% Part Time, and 23% Contract. Highlights an 100% Remote job distribution, with an average salary of $37,872 per year, or $18.2 per hour.
Remote Benefits Customer Service Representative

Remote Benefits Customer Service Representative

A-Line Staffing Solutions LLC

Buffalo, NY • Remote

$16.50/hr

Other

Posted 6 days ago

Job description

A-Line staffing is hiring for a Remote Benefits Customer Service Representative in Buffalo, NY If interested APPLY NOW for IMMEDIATE consideration. Benefits Customer Service Representative Details · Location: MUST live within 2 hours of Buffalo, NY 14204 – on site 1st day before going remote · Required to come in for meetings or major projects · Payrate: $16.50/hr+ - depending on bilingual status · Required Availability: Mon-Fri only, hours vary 7a-6p, 32 to 40 hours per week, possible OT Benefits Customer Service Representative Job Description · Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations by responding in a respectful, accurate, timely manner, consistently meeting commitments via phone, email, and instant message. · Ability to customize customer service approach to meet all types of member communication styles and personalities while maintaining professionalism, and diplomacy during difficult calls.

· Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements. · Skillfully translate health and welfare and pension terms, complex plan information and processes into simple explanations and instructions that customers can understand and act upon. · Read and understand clients plan documents and online knowledgebase tools while collecting relevant information to determine immediate requests/questions and to anticipate the future needs of the member.

Benefits Customer Service Representative Requirements · Must have High School Diploma or GED · Looking for any various experience, preferably in Customer Service or Call Center · Looking for English Speaking candidates or Bilingual in Spanish or French (Paid .75 Cents more if Bilingual, Fully Fluent in Spanish or French) Please click to apply now! Austin Faris or an A-Line Team Member will reach out to you as soon as possible! Email your resume to afaris@alinestaffing.com .

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About A-Line Staffing Solutions

Sourced by ZipRecruiter

A-Line Staffing Solutions is an established full-service recruiting and staffing provider that operates in the industry of human resources and recruitment. Based in Utica, Michigan, A-Line Staffing Solutions has been committed to its mission of providing innovative and effective workforce solutions since its foundation. The company specializes in providing high-quality staffing solutions for a range of disciplines, including Information Technology, Professional, Administrative, Healthcare, and more. A-Line prides itself on its ability to offer comprehensive and tailored staffing solutions in line with the varying needs of different businesses, which has played a crucial role in the company's growth and success.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Utica, MI, US

Year founded

2004

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