Remote Customer Support Representative Jobs in Puerto Rico

As a Remote Administrator on Call, you will directly contribute to LifeLink’s life-saving mission. The Remote Administrator-on-Call (Remote AOC) supports recovery services staff by overseeing activities related to donor assessment and recovery. Activities requiring direct oversight include, but are not limited to, identification, evaluation, approach, clinical management, allocation, recovery, and overall coordination of donor-related actions. The Remote Administrator-on-Call (Remote AOC) supports recovery services staff by overseeing activities related to donor assessment and recovery. Activities requiring direct oversight include, but are not limited to, identification, evaluation, approach, clinical management, allocation, recovery, and overall coordination of donor-related actions. 

Key Responsibilities:

• Works closely with the Referral Coordinator (RC) in the utilization of available staff and resources with the goal of providing the highest level of support and customer service to referring hospitals and organizations.
• Maintains awareness of all active donors and referrals expected to provide the legal-next-of-kin with disclosure of donation status or approach for organ and tissue donation, ensuring use of appropriate resources.
• Provides real-time direction and guidance to staff for identification, evaluation, authorization, clinical management, organ allocation, and surgical recovery directed towards maximizing every organ donation opportunity.
• Proactively engages with staff to provide thorough, in-depth guidance utilizing highly developed clinical expertise and advanced knowledge of the organ donation process. Advises staff when working through operational challenges by providing mentoring, talking points, and coaching.
• Participates in performance improvement initiatives, identifying trends and supporting formal staff education needs including involvement in regular case activity reviews.
• Engages in review, education, and required organizational meetings to promote best practice sharing and interdepartmental collaboration.
• Provides regulatory oversight and verification of critical aspects of the donation process such as brain death documentation, hemodilution, additional risk status, infectious disease testing results, allocation variances, and transplant center/surgeon issues.
• Performs other duties as assigned.

Who You Are

• Passionate about helping others and making a difference
• Aligned with LifeLink’s core values of Compassion, Excellence, Legacy, People, and Quality
• Bachelor’s degree or equivalent combination of education, management and/or AOC.
• Minimum of three years’ experience as procurement organization clinical coordinator or two years in management and/or AOC.
• Advanced knowledge of human anatomy and medical terminology, organ perfusion, strong decision- making capabilities, and strong attention to detail.
• Remain current on all LifeLink and OPTN policies, CMS regulations, and relevant state and federal laws.
• Excellent verbal and written communication and customer service skills.
• Ability to work within a high-paced and elevated stress environment due to the nature of work involving death and dying causing emotional and physical stressors.
• Ability to prioritize remote work (computer and smart phone) to accomplish the goals for all active donors and referrals with the goal of meeting the needs of all stakeholders.
• A collaborator who thrives in a mission-first environment 

Why LifeLink?

• Be part of an organization with a legacy of saving lives and giving hope
• Join a passionate and supportive team across Florida, Georgia, and Puerto Rico
• COMPANY PAID Medical, Dental, Disability & Life Insurance
• Generous COMPANY PAID Pension Plan for your Retirement
• Paid Vacation, Sick Days & Holidays
• Growth opportunities in a mission-driven, high-impact nonprofit
• Work with purpose, knowing your efforts directly touch lives

Diversity, Equity & Inclusion
LifeLink is proud to be an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment that reflects the communities we serve.

Ready to Help Change Lives?
Your next career move could be the most meaningful one yet.