... regular support team is unavailable * Assist, if requested, in the sales process, providing ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
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... regular support team is unavailable * Assist, if requested, in the sales process, providing ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
... regular support team is unavailable * Assist, if requested, in the sales process, providing ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
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... regular support team is unavailable * Assist, if requested, in the sales process, providing ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Customer Success Manager
Langley, BC · Remote
... regular support team is unavailable * Assist, if requested, in the sales process, providing ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
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Customer Success Manager
Langley, BC · Remote
... regular support team is unavailable * Assist, if requested, in the sales process, providing ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Customer Success Manager
Langley, BC · Remote
... regular support team is unavailable * Assist, if requested, in the sales process, providing ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
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Customer Success Manager
Langley, BC · Remote
... regular support team is unavailable * Assist, if requested, in the sales process, providing ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
... regular support team is unavailable * Assist, if requested, in the sales process, providing ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
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... regular support team is unavailable * Assist, if requested, in the sales process, providing ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Customer Success Manager
Surrey, BC · Remote
... regular support team is unavailable * Assist, if requested, in the sales process, providing ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
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Customer Success Manager
Surrey, BC · Remote
... regular support team is unavailable * Assist, if requested, in the sales process, providing ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
... regular support team is unavailable * Assist, if requested, in the sales process, providing ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Quick apply
... regular support team is unavailable * Assist, if requested, in the sales process, providing ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
... regular support team is unavailable * Assist, if requested, in the sales process, providing ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Quick apply
... regular support team is unavailable * Assist, if requested, in the sales process, providing ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Business Development Representative (Remote)
Vancouver, BC · Remote
CA$40K - CA$60K/yr
The Opportunity We are building a world-class Business Development Team to support our diverse ... Empower and assist leading fast-growth companies with Business Development Intelligence * Learn and ...
Business Development Representative (Remote)
Vancouver, BC · Remote
CA$40K - CA$60K/yr
The Opportunity We are building a world-class Business Development Team to support our diverse ... Empower and assist leading fast-growth companies with Business Development Intelligence * Learn and ...
This will continually be a remote role during the coverage for Australia time zone (Afternoon ... Industry experience in customer support, telesales, and customer success is a plus * Proven ...
This will continually be a remote role during the coverage for Australia time zone (Afternoon ... Industry experience in customer support, telesales, and customer success is a plus * Proven ...
This will continually be a remote role during the coverage for Australia time zone (Afternoon ... Industry experience in customer support, telesales, and customer success is a plus * Proven ...
Quick apply
This will continually be a remote role during the coverage for Australia time zone (Afternoon ... Industry experience in customer support, telesales, and customer success is a plus * Proven ...
Ecommerce Customer Success Specialist - Online Sales (526)
Richmond, BC · Remote
CA$44K/yr
As a Ecommerce Customer Support Specialist, you will * Proactively connect with customers who have ... Primarily remote (work from home) with occasional in-office requirements * Periodic travel within ...
Ecommerce Customer Success Specialist - Online Sales (526)
Richmond, BC · Remote
CA$44K/yr
As a Ecommerce Customer Support Specialist, you will * Proactively connect with customers who have ... Primarily remote (work from home) with occasional in-office requirements * Periodic travel within ...
Be Seen First
Remote Entry-Level Sales Representative
Vancouver, BC · Remote
CA$55K - CA$75K/yr
We are hiring a Remote Entry-Level Sales Representative who will confidently explain benefit ... Company Description AO Globe Life We meet with our families virtually to assist them with the ...
Quick apply
Be Seen First
Remote Entry-Level Sales Representative
Vancouver, BC · Remote
CA$55K - CA$75K/yr
We are hiring a Remote Entry-Level Sales Representative who will confidently explain benefit ... Company Description AO Globe Life We meet with our families virtually to assist them with the ...
Previous experience supporting customer onboarding for technical products or SaaS platforms WHAT ... REMOTE WORKSPACE REQUIREMENTS: * You have a safe, comfortable, and ergonomic workspace and working ...
Quick apply
Previous experience supporting customer onboarding for technical products or SaaS platforms WHAT ... REMOTE WORKSPACE REQUIREMENTS: * You have a safe, comfortable, and ergonomic workspace and working ...
Using phone calls and emails as your everyday working tools, you will be there to listen, support ... Develop and maintain an understanding and working knowledge of our Remote Building Automation ...
Using phone calls and emails as your everyday working tools, you will be there to listen, support ... Develop and maintain an understanding and working knowledge of our Remote Building Automation ...
Using phone calls and emails as your everyday working tools, you will be there to listen, support ... Develop and maintain an understanding and working knowledge of our Remote Building Automation ...
Using phone calls and emails as your everyday working tools, you will be there to listen, support ... Develop and maintain an understanding and working knowledge of our Remote Building Automation ...
Using phone calls and emails as your everyday working tools, you will be there to listen, support ... Develop and maintain an understanding and working knowledge of our Remote Building Automation ...
Using phone calls and emails as your everyday working tools, you will be there to listen, support ... Develop and maintain an understanding and working knowledge of our Remote Building Automation ...
Patient Care Representative
Vancouver, BC · Remote
CA$21.15/hr
Streamlining accurate and high-quality communication and customer support processes to enhance ... Remote
Patient Care Representative
Vancouver, BC · Remote
CA$21.15/hr
Streamlining accurate and high-quality communication and customer support processes to enhance ... Remote
... customer support teams to successfully deliver Rivalry's product experience. The nitty-gritty ... Represent and communicate strategy and progress updates to key stakeholders * Assess product ...
Quick apply
... customer support teams to successfully deliver Rivalry's product experience. The nitty-gritty ... Represent and communicate strategy and progress updates to key stakeholders * Assess product ...
This position provides customer service support and resolution of routine problems and questions ... As a remote Customer Service Rep - (Automotive, Bilingual: English / French), you'll join an ...
This position provides customer service support and resolution of routine problems and questions ... As a remote Customer Service Rep - (Automotive, Bilingual: English / French), you'll join an ...
Remote Customer Support Representative Assistant information
What is the difference between Remote Customer Support Representative Assistant vs Remote Customer Support Representative?
| Aspect | Remote Customer Support Representative Assistant | Remote Customer Support Representative |
|---|---|---|
| Credentials | High school diploma or equivalent; customer service experience | High school diploma or equivalent; customer service experience |
| Work Environment | Assists support reps, often in a team setting, handling administrative tasks | Directly interacts with customers, resolving issues via chat, email, or phone |
| Employer & Industry | Customer service departments across various industries | Customer service departments across various industries |
| Search & Comparison Intent | Understanding support roles assisting customer reps | Seeking direct customer support roles |
The main difference is that the Remote Customer Support Representative Assistant supports and assists the customer support team, handling administrative or preparatory tasks. In contrast, the Remote Customer Support Representative interacts directly with customers to resolve issues. Both roles require similar credentials and work in similar environments, but their responsibilities differ in scope and direct customer engagement.
What are the most commonly searched types of Remote Customer Support Representative jobs in Maple Ridge, BC? The most popular types of Remote Customer Support Representative jobs in Maple Ridge, BC are:
What are popular job titles related to Remote Customer Support Representative Assistant jobs in Maple Ridge, BC? For Remote Customer Support Representative Assistant jobs in Maple Ridge, BC, the most frequently searched job titles are:
What job categories do people searching Remote Customer Support Representative Assistant jobs in Maple Ridge, BC look for? The top searched job categories for Remote Customer Support Representative Assistant jobs in Maple Ridge, BC are:
What cities near Maple Ridge, BC are hiring for Remote Customer Support Representative Assistant jobs? Cities near Maple Ridge, BC with the most Remote Customer Support Representative Assistant job openings:
Full-time
Medical, Dental, Vision, Retirement, PTO
Posted 7 days ago
Job description
What you'll do
- Manage projects by creating implementation work-plans, facilitate status calls that drive completion of project milestones, and provide project progress reporting. Track and report on hours spent on customer projects.
- Uncover, analyze, and comprehend a variety of system requirements requiring review and consideration of multiple business priorities
- Advise customers on solution features, configuration options, and system processes and procedures
- Configure and customize new SchedulePro and ScheduleFlex customer instances, as well as understand and configure interfaces to third-party applications
- Manage changes to requested solutions, including following the documented change request process for scope and billing management
- Onboard clients, including creating training material and conducting effective training calls and/or visits with clients
- Proactively surface project risks and issues for the team to address as well as provide consultative guidance and dynamic solutions for any issues that arise
- Provide proactive outreach at all stages of the customer lifecycle
- Identify, prioritize, and resolve client issues/concerns; coordinate with appropriate internal departments to provide responses and/or solutions
- Develop and maintain strong relationships with colleagues and clients to ensure maximum satisfaction and retention levels
- Participate in customer support standby rotations when the regular support team is unavailable
- Assist, if requested, in the sales process, providing technical sales support
- Become an expert in the features, benefits, and implementation of Shiftboard's SchedulePro and ScheduleFlex solutions
Skills you'll need
- Bachelor's degree in business or technology with one or more years' experience implementing business software in a consultative role within a SaaS environment preferred though greater experience in a related role with increasing responsibility may be considered as an appropriate substitution
- One or more years of experience managing software implementation projects
- Two or more years of software application implementation experience in a consultative role, preferably within a SaaS environment
- Excellent communication and presentation skills
- Must be personable and enjoy working with people in an entirely customer-facing role
- Knowledge of project management/delivery methods and tools
- Organized, detail-oriented, and able to support many clients at once. Ability to deal with ambiguity and structure the unstructured
- Demonstrated ability to work both collaboratively as part of a team and independently with minimal supervision
- Strong problem resolution skills and proven ability to engage and interact with internal teams to resolve client issues
- Work logically to diagnose and resolve basic to intermediate issues and recognize circumstances that require escalation
- Working knowledge of Scrum and other Agile methodologies
- Bonus: previous experience with programming, or ability to write simple database queries and scripts
- Comfortable using and learning software, including MS Office (Excel), multiple internet browsers, ticketing/tracking systems
- Experience in the Workforce Management domain preferred
- Experience with Salesforce (or other CRM) desired
- Ability to travel (job requires up to 30% travel)
- Comfortable working as needed in a remote environment with video-conferencing tools
What you'll get
- Competitive wages
- ESPO (employee stock option program)
- Medical/dental vision coverage
- 401(k)
- Flexible PTO and 10 paid holidays per year
- Career advancement opportunities
About Targeted Talent
Sourced by ZipRecruiter
Your single source for HR professional services, we offer job seekers specialized employment services, spanning contract, permanent positions, and project solutions for highly specialized and managerial level talent needs. Our team of specialized recruiters and consultants abilities extend far beyond resume or career counseling. With hundreds of collaborators strategically located throughout the country, our organization possess the local market knowledge and industry relationships that make successful geography-specific reach possible.
Industry
Recruiting and staffing services
Company size
11 - 50 Employees
Headquarters location
Vancouver, BC, CA