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Remote Customer Support Representative Assistant Jobs in Maple Ridge, BC

Generac

Customer Support Specialist

Vancouver, BC · On-site +1

CA$23.07/hr

Fully remote full time positions * Individuals are assigned 5 shifts per week, with 2 consecutive ... virtual voice assistants. * You're able to efficiently listen to and document all Smart Owner ...

Binary Stream

Customer Support Manager

Burnaby, BC · Remote

The role focuses on supporting customers in the effective use of Binary Stream products, guiding ... Understanding of networking fundamentals and remote access technologies (e.g., TCP/IP, Remote ...

HMG Careers

Remote Customer Service and Sales

Delta, BC · Remote

CA$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Present benefit programs and assist clients with enrollment * Build and maintain strong client ...

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All JobsCustomer Support Representative JobsRemote Customer Support Representative Assistant JobsRemote Customer Support Representative Assistant Jobs in Maple Ridge, BC

Remote Customer Support Representative Assistant information

What is the difference between Remote Customer Support Representative Assistant vs Remote Customer Support Representative?

AspectRemote Customer Support Representative AssistantRemote Customer Support Representative
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentAssists support reps, often in a team setting, handling administrative tasksDirectly interacts with customers, resolving issues via chat, email, or phone
Employer & IndustryCustomer service departments across various industriesCustomer service departments across various industries
Search & Comparison IntentUnderstanding support roles assisting customer repsSeeking direct customer support roles

The main difference is that the Remote Customer Support Representative Assistant supports and assists the customer support team, handling administrative or preparatory tasks. In contrast, the Remote Customer Support Representative interacts directly with customers to resolve issues. Both roles require similar credentials and work in similar environments, but their responsibilities differ in scope and direct customer engagement.

What are the most commonly searched types of Remote Customer Support Representative jobs in Maple Ridge, BC? The most popular types of Remote Customer Support Representative jobs in Maple Ridge, BC are:
What are popular job titles related to Remote Customer Support Representative Assistant jobs in Maple Ridge, BC? For Remote Customer Support Representative Assistant jobs in Maple Ridge, BC, the most frequently searched job titles are:
What job categories do people searching Remote Customer Support Representative Assistant jobs in Maple Ridge, BC look for? The top searched job categories for Remote Customer Support Representative Assistant jobs in Maple Ridge, BC are:
What cities near Maple Ridge, BC are hiring for Remote Customer Support Representative Assistant jobs? Cities near Maple Ridge, BC with the most Remote Customer Support Representative Assistant job openings:
Remote Customer Support Representative Assistant jobs near you

Client Support Representative - REMOTE

Dynacare

Vancouver, BC • Remote

CA$19.35/hr

Full-time

Posted 9 days ago

Job description

Job Title: Client Support Representative (REMOTE)
Are YOU our next Client Support Representative?
The Client Support Representative is responsible for coordinating and expediting the collection of VIP medical reports by liaising with healthcare providers, insurance carriers, and customers. This role ensures that orders are complete, compliant, and processed in a timely manner. It emphasizes proactive follow-up, accurate documentation, high-quality customer support, and ownership of inquiries and issues to meet service level and turnaround time targets.
Experience with Outbound calling is a MUST

Status: Full-time Permanent (37.5 hours per week)
Vacancy Type:Existing
Shift: Monday through Friday 9-5 PST / 10-6 MST / 11-7 CST
Discipline:Insurance Services
Work Style: 100 % Remote
Start Date:As soon as possible
Deadline for Internal Applications-Sunday June 21, 2026, at 5 PM EST
Bilingualism is an asset

Why Dynacare is an amazing place for YOU:
  • Join an award-winning "Top Employer" with meaningful and impactful career opportunities
  • Access to a health and wellness benefits program that supports you and your loved ones
  • Grow and thrive with a dynamic, successful company through internal mobility opportunities
  • Invest in your future through RRSP match benefits and an employee stock purchase program
  • Experience a collaborative, diverse workforce that prioritizes dignity and respect for all

How YOU will make a difference:

  • Assist healthcare providers to ensure orders are completed accurately and processed promptly.

  • Support healthcare providers and insurance customers with special requirements, including authorizations, physician fees, and report delivery.
  • Maintain high quality customer interactions by asking effective questions, securing provider cooperation, professionally advocating for timely completion.
  • Respond to inbound calls, emails, and priority messages from insurance carriers, healthcare providers, customers, and advisors.
  • Review and validate orders to ensure all required documentation, authorizations, and payment details are complete for timely report production.
  • Conduct follow-up communications to obtain updates, identify delays, and engage with records release personnel to expedite report delivery.
  • Accurately document all customer, facility, and call details, including contact names and outcomes.
  • Adhere to Standard Operating Procedures (SOPs) to ensure compliance with insurance carriers, healthcare providers, and physicians.
  • Additional duties as assigned
What YOU bring to the role:
  • Secondary School Diploma
  • Bilingual (French/English) for QC is mandatory, it is an asset for the rest of Canada
  • Minimum 1 year of customer service experience in a contact centre or industry experience
  • Demonstrates strong urgency, multitasking, and prioritization skills in fast-paced environments
  • Customer-focused problem solver with strong verbal and written communication abilities
  • Highly organized, detail-oriented, and able to deliver accurate, timely results in team settings
  • Results-driven and resourceful, with strong research and information-gathering skills
  • Proficient in MS Office and data entry, with solid phone etiquette and adaptability to new systems
  • Medical terminology - asset

Working Conditions:

  • Remote office environment and sitting for extended periods of time
Pay Range: $19.35
At Dynacare, we may leverage AI powered tools in our recruitment process. AI will never reach out to our candidates directly.
Passionate about supporting healthy lives with commitment and care? Please apply today and let us open the door to your extended career journey.
Dynacare has been a "Top Employer" for many years and there is a reason why. We are a great place to work. At Dynacare, we're proud to hire the best people. If you are looking for a meaningful career where you can support healthy lives with commitment and care - we would like to meet you. We hope you will join us in our journey to become Canada's health and wellness solutions leader.
Dynacare is proud to be an equal opportunity employer committed to the attraction, selection, advancement, and fair treatment of all individuals. We believe that our diversity is our strength, so we employ a diverse workforce and respect the needs of all our employees.
In accordance with provincial legislation and our AccommodationPolicy a request for accommodation will be accepted as part of the Dynacare hiring process.
Employment Type: Permanent Full-Time (25 hours & over)

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