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Remote Customer Support Representative Assistant Jobs in Maple Ridge, BC

Customer Support Representative

Vancouver, BC · On-site +1

CA$50K - CA$75K/yr

As the Customer Support Representative at 7shifts, you'll be a key driver of the satisfaction and ... assist customers * Curiosity to learn and tackle new challenges, with a commitment to owning ...

Fully remote full time positions * Individuals are assigned 5 shifts per week, with 2 consecutive ... virtual voice assistants. * You're able to efficiently listen to and document all Smart Owner ...

... remote talent, and global workforce solutions are changing the way companies build teams. What You ... support, such as Executive Assistants, Admin Assistants, Customer Support, Sales Support ...

Customer issues can span application functionality, data, integrations, environments, databases ... based AI assistants, and automation tools, as part of their everyday work while maintaining ...

Customer issues can span application functionality, data, integrations, environments, databases ... based AI assistants, and automation tools, as part of their everyday work while maintaining ...

Customer issues can span application functionality, data, integrations, environments, databases ... based AI assistants, and automation tools, as part of their everyday work while maintaining ...

Customer issues can span application functionality, data, integrations, environments, databases ... based AI assistants, and automation tools, as part of their everyday work while maintaining ...

Customer issues can span application functionality, data, integrations, environments, databases ... based AI assistants, and automation tools, as part of their everyday work while maintaining ...

Customer issues can span application functionality, data, integrations, environments, databases ... based AI assistants, and automation tools, as part of their everyday work while maintaining ...

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Remote Customer Support Representative Assistant information

What is the difference between Remote Customer Support Representative Assistant vs Remote Customer Support Representative?

AspectRemote Customer Support Representative AssistantRemote Customer Support Representative
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentAssists support reps, often in a team setting, handling administrative tasksDirectly interacts with customers, resolving issues via chat, email, or phone
Employer & IndustryCustomer service departments across various industriesCustomer service departments across various industries
Search & Comparison IntentUnderstanding support roles assisting customer repsSeeking direct customer support roles

The main difference is that the Remote Customer Support Representative Assistant supports and assists the customer support team, handling administrative or preparatory tasks. In contrast, the Remote Customer Support Representative interacts directly with customers to resolve issues. Both roles require similar credentials and work in similar environments, but their responsibilities differ in scope and direct customer engagement.

How can I become a remote customer support representative assistant?

To become a remote customer support representative assistant, you typically need strong communication skills, basic computer proficiency, and familiarity with customer service tools like live chat or helpdesk software. Many employers prefer candidates with previous customer service experience or relevant certifications, and a reliable internet connection is essential for remote work.

What are the most commonly searched types of Remote Customer Support Representative jobs in Maple Ridge, BC?

The most popular types of Remote Customer Support Representative jobs in Maple Ridge, BC are:

What are popular job titles related to Remote Customer Support Representative Assistant jobs in Maple Ridge, BC?

For Remote Customer Support Representative Assistant jobs in Maple Ridge, BC, the most frequently searched job titles are:

What job categories do people searching Remote Customer Support Representative Assistant jobs in Maple Ridge, BC look for?

The top searched job categories for Remote Customer Support Representative Assistant jobs in Maple Ridge, BC are:

What cities near Maple Ridge, BC are hiring for Remote Customer Support Representative Assistant jobs?

Cities near Maple Ridge, BC with the most Remote Customer Support Representative Assistant job openings:

Customer Support Representative

7shifts

Vancouver, BC • On-site, Remote

CA$50K - CA$75K/yr

Full-time

Re-posted 4 days ago


Job description

As the Customer Support Representative at 7shifts, you'll be a key driver of the satisfaction and retention of our customers by helping them unlock the full value of our platform. As the first point of contact for customers via chat, email, and phone, you'll provide personalized, empathetic, and solution-focused support and serve as a key contributor to the success of 7shifts.

We're not actively hiring for this role right now, but we hire for it often. If you're interested, we encourage you to apply so we can keep you in mind for future openings. We're building an inclusive work environment that is representative of the diverse industry we have the pleasure of serving, and encourage candidates from all backgrounds to apply. 
We are currently offering two different shifts during the week, Sunday to Thursday and Tuesday to Saturday. Please note that the working schedule is subject to change depending on business needs. If a change is needed, there will be adequate notice and communication.

What you'll do:

  • Act as the first point of contact with 7shifts customers via chat, email, and phone channels to effectively troubleshoot and problem-solve concerns 
  • Educate customers on basic product training, including developing training materials and videos that help new customers use 7shifts to its fullest potential 
  • Identify new ways customers can benefit from the product, understanding their business challenges and finding creative solutions to their problems
  • Proactively track requests and commonly occurring issues, identifying and reporting software bugs to the appropriate teams 
  • Collaborate closely with the Support team by actively participating in team meetings and discussions 

What you bring:

  • 1-2 years of experience in a technical customer support role (or similar)
  • Strong written and verbal communication skills - you will be the first point of contact for customers and being able to communicate clearly and effectively address customer questions and concerns is key
  • Experience working or interacting with various web and mobile apps with the ability to effectively troubleshoot customer issues
  • A resourceful and resilient approach to problem-solving, using available tools and keen attention to detail to find the best solutions
  • The ability to learn quickly and stay up to date on new features and product releases, adapting to current offerings to effectively assist customers
  • Curiosity to learn and tackle new challenges, with a commitment to owning customer interactions-ensuring thorough investigation, effective troubleshooting, clear communication, and proactive education for both customers and internal teams
  • The ability to understand the customers' perspective and address their needs with empathy and efficiency 

It'd be even cooler if you had:

  • Experience working in the Support function of a SaaS company
  • Experience supporting a US Payroll software
  • Experience working in the restaurant industry
  • Fluency in Spanish or French

Compensation

The base compensation range for this position is CAD $50,000 - CAD $75,000. This range reflects the full growth path for the role, from building core skills, to accomplished performance, through to role mastery. For this role, we typically target the building core skills level when hiring externally. At this level, individuals are developing foundational skills, building confidence through hands-on experience, and learning how to consistently deliver impact in the role.

Compensation at 7shifts is performance and growth driven. As you develop your skills and expand your impact over time, your compensation grows with you. Your specific placement within this range is based on your job-related skills, knowledge, and experience, as well as our internal equity assessment. We are always happy to discuss our approach throughout the hiring process.