Remote Customer Support Representative Assistant Jobs in Fishkill, NY

Job description

Join our Family-owned and operated, Made-in-the-USA crew in Danbury, Connecticut! Our Engineering Department is hiring. Come aboard where family, patriotism, and integrity are valued and celebrated.

Position Title: Application Engineer, remote or in-office with regular travel to HQ

Location: Danbury CT

Reports To: Vice President, Preferred Combustion

Job Type: Full-time

About Us: Preferred Combustion, a division of Preferred Utilities Manufacturing Corporation, is a leading manufacturer of combustion equipment, dedicated to delivering high-quality combustion products and services to our clients. We are seeking a detail-oriented and proactive Inside Sales Application Engineer to join our team and support our Outside Sales Team.

Position Overview: The Applications Engineer role will play a crucial role in ensuring the proper selection and application of our vast collection of combustion products. This individual will work closely with our outside sales team, sales representatives, distributors, and key accounts, providing technical solutions to complex combustion opportunities

Core Responsibilities

· Solution Design: Analyze customer inquiries and technical specifications to design and select optimal equipment solutions.

· Proposal Management: Take ownership of the entire proposal process, from initial inquiry to contract award. This includes:

o Developing accurate cost estimates and setting competitive product pricing.

o Coordinating with internal teams to ensure all required documentation and drawings for quotations are completed efficiently.

o Drafting, editing, and issuing formal quotations to clients.

o Engaging in post-proposal follow-up and negotiation to secure new business.

· Customer & Site Support: Travel to customer facilities to conduct on-site technical reviews, gather necessary details for proposal generation, and provide direct support.

· Strategic Collaboration: Perform technical risk assessments on new inquiries and work with management to continuously improve skills and adapt to new tools and technologies.

· Reporting & Communication: Provide regular status updates to management on the progress of all proposals. Create and update professional sales presentations and documents using Microsoft Office and other web-based platforms.

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Desired Skills and Qualifications

· Bachelor of Science in Engineering (Mechanical, Chemical, or a related field).

· 2-5+ years of relevant industry experience in sales, applications engineering, or a related technical role is highly preferred.

· Proven ability to work independently and as part of a team in a dynamic, fast-paced environment.

· Exceptional interpersonal skills and the ability to communicate effectively via phone, email, and in-person meetings.

· Hands-on or field experience with combustion equipment is a plus.

· Proficiency with Microsoft Office Suite (Excel, PowerPoint, etc.).

Why Join Us:

· Competitive salary and benefits package.

· Opportunities for professional growth and development.

· Collaborative and supportive work environment.

· Be a part of a dynamic team dedicated to excellence.

Preferred Utilities Manufacturing Corporation is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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Note: This job description is intended to provide a general overview of the position and is not exhaustive. Duties, responsibilities, and activities may change based on the needs of the company.

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Health savings account with matching plan
• Vision insurance
• Dental insurance
• Life insurance
• Paid time off
• Quarterly bonus potential

With over 100 years of industry history to draw from, Preferred is uniquely positioned to partner with you to reduce your emissions and increase your efficiencies to meet the sustainability targets of the future. Our expertise ranges from fuel oil handling systems and components, boiler instrumentation and controllers, cutting-edge remote monitoring systems, low- and ultra low-NOx burners, renewable and bio-fuel burners, specialty combustion applications like waste fuel, and nuclear power plant outage reduction tools and components.