Remote Customer Support Engineer Jobs in Wichita Falls, TX

Business Introduction:
GSK remains committed to achieving bold commercial ambitions for the future. By 2031, we aim to deliver 40 billion in annual sales, leveraging our existing strong performance momentum to significantly increase our positive impact on the health of billions of patients globally. Our Ahead Together strategy is centered on early intervention to prevent and alter the course of disease, thereby protecting people and supporting healthcare systems.
Our diverse portfolio consists of vaccines, specialty medicines, and general medicines.
Through continuous innovation and a dedicated focus on scientific and technical excellence, we strive to develop and launch new, groundbreaking treatments that address critical health challenges.
Position Summary:
You will join our specialty respiratory team to support specialist healthcare providers across your territory. You will provide clear clinical education, help navigate access and reimbursement, and build strong professional relationships. We value curiosity, practical problem solving and teamwork. This role offers visible impact, career growth and a chance to contribute to GSK's mission of uniting science, technology and talent to get ahead of disease together.

Territory Includes: Oklahoma City, Enid, Oklahoma, and extends down to Wichita Falls, Texas.

The ideal candidate will reside in Oklahoma Cityor surrounding areas.

(Relocation assistance not provided)

Responsibilities:

This role will provide YOU the opportunity to lead key activities to progress YOUR career. These responsibilities include some of the following:

• Build and maintain strong relationships with specialist customers, including pulmonologists, allergists, nurse specialists and practice managers.

• Deliver clear, evidence-based clinical education and support to specialist teams.

• Identify reimbursement and distribution needs and connect customers with appropriate support resources.

• Develop tailored account plans and tactics to drive patient access and service.

• Work closely with cross-functional partners, including market access, medical affairs, and marketing.

• Adhere to compliance and ethical guidelines in all customer interactions.

Why You?
Basic Qualifications:
We are seeking professionals with the following required skills and qualifications to help us achieve our goals:

• Bachelor's degree from an accredited institution.

• Experience engaging specialty healthcare providers in respiratory or related therapeutic areas.

• Ability to travel domestically, including occasional overnight travel up to 30%.

• Valid driver's license and willingness to drive as required for the role.

• The selected candidate will be hired at the appropriate level based on experience:

  • Specialty Account Specialist (grade 8): 5+ years of pharmaceutical or medical device sales experience.

  • Senior Specialty Account Specialist (grade 7): 12+ years of pharmaceutical or medical device sales experience.

Preferred Qualifications:
If you have the following characteristics, it would be a plus:

• Experience with specialty products using Buy & Bill or specialty pharmacy distribution channels.

• Familiarity working with payer reimbursement or market access teams.

• Background in biologic, rare disease, immunology or respiratory/pulmonology specialty sales.

• Experience selling into integrated delivery networks (IDNs) or hospital systems.

• Infusion experience.

• Specialty pharmacy experience.

• Proven ability to develop account plans and track measurable outcomes.

• Comfortable working in a primarily remote role with occasional in-person and hybrid team activities.

• Strong communication skills and a customer-focused mindset.

Work Arrangement/Location:

This is a field-based role with an on-site presence in the assigned territory. The role requires regular travel within the territory and occasionally beyond. Driving is an essential function.

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Skills

Please visit GSK US Benefits Summary to learn more about the comprehensive benefits program GSK offers US employees.

Why GSK?

Uniting science, technology and talent to get ahead of disease together.

GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases - to impact health at scale.

People and patients around the world count on the medicines and vaccines we make, so we're committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.

If you require an accommodation or other assistance to apply for a job at GSK, please contact the appropriate Recruitment Staff by emailing us at -usrecruitment.adjustments@gsk.com

GSK is an Equal Opportunity Employer. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), military service or any basis prohibited under federal, state or local law.

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