ZipRecruiter

Log In

2

Remote Customer Support Engineer Jobs in Springfield, MO

Maximus

Junior Security Engineer

Springfield, MO · Remote

... our customers. Joining Maximus means becoming part of a collaborative, mission‑driven ... The Junior Security Engineer supports 24x7 enterprise cybersecurity operations by monitoring ...

Next Level Solutions

Senior Developer - Policy

Springfield, MO · On-site +1

$46.50 - $61.50/hr

... directly support client success. You'll have the opportunity to influence technical direction ... Take ownership of customer issues and drive them through to resolution * Lead a small team of ...

next page

Showing results 1-20

All JobsRemote Customer Support Engineer JobsRemote Customer Support Engineer Jobs in Springfield, MO

Remote Customer Support Engineer information

See Springfield, MO salary details

$35.5K

$71.5K

$98.7K

How much do remote customer support engineer jobs pay per year?

As of Jul 4, 2026, the average yearly pay for remote customer support engineer in Springfield, MO is $71,468.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,700.00 and $81,900.00 per year, depending on experience, location, and employer.

How does a Remote Customer Support Engineer typically collaborate with other technical teams while working off-site?

As a Remote Customer Support Engineer, collaboration with other technical teams, such as development and product engineering, is often facilitated through digital communication tools like Slack, email, and video conferencing. You’ll regularly participate in virtual meetings to discuss complex customer issues, share feedback, and escalate bugs or feature requests. Building strong relationships and maintaining clear, proactive communication is key to ensuring customer issues are resolved efficiently. Many companies also utilize ticketing systems and shared documentation platforms to streamline workflows and keep all team members aligned.

What are the key skills and qualifications needed to thrive as a Remote Customer Support Engineer, and why are they important?

To thrive as a Remote Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or experience in IT or engineering. Familiarity with ticketing systems like Zendesk, remote desktop tools, and CRM platforms is typically required, and certifications such as CompTIA A+ or similar can be beneficial. Outstanding communication, patience, and problem-solving abilities help build trust with clients and efficiently resolve issues. These skills ensure timely, effective support and high customer satisfaction in a remote work environment.

What is a Remote Customer Support Engineer?

A Remote Customer Support Engineer is a technical professional who assists customers in troubleshooting, diagnosing, and resolving issues with a company's products or services, all while working from a remote location. They typically provide support via email, chat, or phone, and may use remote desktop tools to access customers' systems. Their role combines technical expertise with strong communication and problem-solving skills to ensure customer satisfaction. Remote Customer Support Engineers often collaborate with other technical teams to escalate complex problems and help improve products based on customer feedback.

What is the difference between Remote Customer Support Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Support EngineerRemote Technical Support Specialist
CredentialsTechnical certifications, customer service skillsTechnical certifications, troubleshooting skills
Work EnvironmentCustomer service platforms, remote communication toolsHelpdesk software, remote troubleshooting tools
Employer & IndustryTech companies, SaaS providersIT service providers, hardware/software vendors
Search & Comparison IntentUnderstanding roles, job requirementsJob differences, skills needed

The Remote Customer Support Engineer and Remote Technical Support Specialist roles share similar technical skills and work environments, often within tech or SaaS companies. However, the Support Engineer typically focuses more on customer relationship management and proactive support, while the Technical Support Specialist emphasizes troubleshooting and resolving technical issues. Both roles require technical certifications and excellent communication skills, but their primary focus and daily tasks differ slightly.

What are popular job titles related to Remote Customer Support Engineer jobs in Springfield, MO? For Remote Customer Support Engineer jobs in Springfield, MO, the most frequently searched job titles are:
What job categories do people searching Remote Customer Support Engineer jobs in Springfield, MO look for? The top searched job categories for Remote Customer Support Engineer jobs in Springfield, MO are:
What cities near Springfield, MO are hiring for Remote Customer Support Engineer jobs? Cities near Springfield, MO with the most Remote Customer Support Engineer job openings:
Remote Customer Support Engineer jobs near you
Infographic showing various Remote Customer Support Engineer job openings in Springfield, MO as of June 2026, with employment types broken down into 87% Full Time, 6% Part Time, and 7% Contract. Highlights an 100% Remote job distribution, with an average salary of $71,468 per year, or $34.4 per hour.

Transportation Support Coordinator (Remote) - $865-$1,195 per weekMissouri

American Logistics Authority

Springfield, MO • Remote

$1.0K - $1.2K/wk

Full-time

Posted 17 days ago

Job description

Transportation Support Coordinator (Remote) - $865-$1,195 per weekPosition Summary

The Transportation Support Coordinator works from home assisting drivers, dispatchers, brokers, and operations to keep freight moving without delays. You organize schedules, communicate updates, verify documents, and help prevent common dispatch issues. This role is perfect for someone who wants to learn the industry from the ground up and eventually transition into becoming an Independent Freight Dispatcher.

Remote Work Setup

100% Work-From-Home
Flexible hours
Ideal for people who want to move into dispatching later

Weekly Salary Breakdown

  • $865/week at entry experience

  • $1,195/week for experienced support staff
    Equivalent annual range: $45,000-$62,000/year

What You DoDriver & Dispatch Assistance

  • Provide drivers with updated instructions, addresses, and appointment times

  • Track ETAs, delays, breakdowns, and HOS considerations

  • Help drivers resolve road issues quickly and professionally

Load Coordination

  • Confirm pickup and delivery appointments

  • Track loads and provide real-time updates to brokers/shippers

  • Verify BOLs, PODs, and ensure the freight matches the bill (prevent wrong-load issues)

Time Management

  • Estimate realistic load/unload times

  • Prevent overscheduling and tight back-to-back appointment windows

Documentation

  • Upload all paperwork into the TMS

  • Track detention, layover, and TONU opportunities

  • Keep clean, accurate load notes

Customer & Broker Communication

  • Send check calls and status updates

  • Notify brokers of changes or delays

  • Maintain positive, professional relationships with shippers/brokers

Skills Needed

  • Clear communication

  • Attention to detail

  • Ability to multitask under pressure

  • Strong organizational skills

  • Basic familiarity with load boards / TMS (training available)

Why This Role Is Perfect for Future Dispatchers

This job teaches the exact skills used by:
Freight Dispatchers
Load Planners
Broker Agents
Fleet Managers

You learn how to:

  • Communicate with drivers

  • Manage freight

  • Work with brokers

  • Solve real logistics problems

All of which set you up to eventually work independently as a freight dispatcher and earn significantly more.

Employment Type: FULL_TIME

Apply