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Remote Customer Support Engineer Jobs in Providence, RI

ABB

Protection and Control Engineer

RI · Remote

While this is a full remote position, there is preference for candidates located in the Northern ... support to project teams, management, partners, and customers. * Ensure adherence to safety ...

InsuraTec

Sales Representative (Remote)

Cranston, RI · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

InsuraTec

Sales Representative (Remote)

Newport, RI · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

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All JobsCustomer Support Engineer JobsRemote Customer Support Engineer JobsRemote Customer Support Engineer Jobs in Providence, RI

Remote Customer Support Engineer information

See Providence, RI salary details

$39.4K

$79.4K

$109.6K

How much do remote customer support engineer jobs pay per year?

As of Sep 7, 2026, the average yearly pay for remote customer support engineer in Providence, RI is $79,373.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,700.00 and $90,900.00 per year, depending on experience, location, and employer.

What is a remote customer support engineer?

A Remote Customer Support Engineer is a technical professional who assists customers in troubleshooting, diagnosing, and resolving issues with a company's products or services, all while working from a remote location. They typically provide support via email, chat, or phone, and may use remote desktop tools to access customers' systems. Their role combines technical expertise with strong communication and problem-solving skills to ensure customer satisfaction. Remote Customer Support Engineers often collaborate with other technical teams to escalate complex problems and help improve products based on customer feedback.

What are the key skills and qualifications needed to thrive as a remote customer support engineer?

To thrive as a Remote Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or experience in IT or engineering. Familiarity with ticketing systems like Zendesk, remote desktop tools, and CRM platforms is typically required, and certifications such as CompTIA A+ or similar can be beneficial. Outstanding communication, patience, and problem-solving abilities help build trust with clients and efficiently resolve issues. These skills ensure timely, effective support and high customer satisfaction in a remote work environment.

How does a remote customer support engineer typically collaborate with other technical teams while working off-site?

As a Remote Customer Support Engineer, collaboration with other technical teams, such as development and product engineering, is often facilitated through digital communication tools like Slack, email, and video conferencing. You’ll regularly participate in virtual meetings to discuss complex customer issues, share feedback, and escalate bugs or feature requests. Building strong relationships and maintaining clear, proactive communication is key to ensuring customer issues are resolved efficiently. Many companies also utilize ticketing systems and shared documentation platforms to streamline workflows and keep all team members aligned.

What is the difference between Remote Customer Support Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Support EngineerRemote Technical Support Specialist
CredentialsTechnical certifications, customer service skillsTechnical certifications, troubleshooting skills
Work EnvironmentCustomer service platforms, remote communication toolsHelpdesk software, remote troubleshooting tools
Employer & IndustryTech companies, SaaS providersIT service providers, hardware/software vendors
Search & Comparison IntentUnderstanding roles, job requirementsJob differences, skills needed

The Remote Customer Support Engineer and Remote Technical Support Specialist roles share similar technical skills and work environments, often within tech or SaaS companies. However, the Support Engineer typically focuses more on customer relationship management and proactive support, while the Technical Support Specialist emphasizes troubleshooting and resolving technical issues. Both roles require technical certifications and excellent communication skills, but their primary focus and daily tasks differ slightly.

What are popular job titles related to Remote Customer Support Engineer jobs in Providence, RI?

For Remote Customer Support Engineer jobs in Providence, RI, the most frequently searched job titles are:

What job categories do people searching Remote Customer Support Engineer jobs in Providence, RI look for?

The top searched job categories for Remote Customer Support Engineer jobs in Providence, RI are:

What cities near Providence, RI are hiring for Remote Customer Support Engineer jobs?

Cities near Providence, RI with the most Remote Customer Support Engineer job openings:

Remote Customer Support Engineer jobs near you

Substation Engineer - Lead, Remote

ControlPoint Technologies, Inc

Mansfield, MA • On-site, Remote

$120K - $175K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

Job description

About the Opportunity
ControlPoint Technologies is seeking a Lead Substation Engineer to provide project leadership within our Substation Engineering team.
Candidates must have direct experience with substation projects for electric utilities. The projects will range from 4kV to 345kV and the candidate will be client facing and interface with the other disciplines. Project Management skills and ability to meet critical deadlines are required. Must be an outgoing team player with the ability to provide client confidence.
Technical Responsibilities:
  • Substation General Arrangement
  • Control House Layout
  • Plans and Sections
  • Grounding
  • Lightning Protection
  • Conduit/trench Layout
  • Material List
  • Construction Specifications
  • Prepare calculations for studies and reports (grounding, lightning protection, voltage drop, AC/DC load studies, etc.)
  • Support/coordinate engineering and design related to Civil/Structural aspects of the designs
  • Coordination with Protection Control
Engineering Responsibilities:
  • Project Engineering Lead
  • Provide guidance and mentorship within engineering and design team
  • Perform quality control/assurance reviews
  • Project support from scoping to final design and project closeout
  • Construction Support
  • Strong client focus and customer service
  • Excellent communication skills
Qualifications:
  • Bachelor's Degree in Electrical Engineering
  • Professional Engineering Licensure (PE) is required, will accept candidates with Fundamentals of Engineering (FE) on path to Professional Engineering licensure.
  • Minimum of ten (10) years' experience in electric utility industry
  • Experience in utility substation engineering with focus on electrical or physical aspects of design
  • Proficiency in AutoCAD and/or MicroStation is a plus
  • Excellent Verbal and Written Communication Skills
Benefits:
Salary is just one component of your compensation package; ControlPoint offers the following benefits:
Paid Time Off - Flexible PTO policy balancing personal time and business needs.
Bonus and Incentive Plans - Annual bonus and monthly incentives for qualified employees; subject to company or individual performance.
Company Matched Retirement Plan - Competitive 401(k) Investment Plans that are 100% vested including company contributions.
Comprehensive Insurance - Medical, Dental, Vision, Life and Disability Insurance coverage.
Learning and Development - Access to company paid training, seminars, and events. For those interested in advanced degrees or certifications, Tuition Reimbursement is available.
Professional Licensure - If you are licensed Professional Engineer, ControlPoint covers your licensure fees. If you are seeking professional licensure, ControlPoint covers your training cost and material to support exam preparation.
Hybrid Office Schedule - For qualified employees, a flex / hybrid / in-office schedule or fully remote option is available.
Salary:
The base compensation range for this position is based on education, work experience, licensure, and qualifications.
Base Compensation Annual Range: $120,000 - $175,000

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