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Remote Customer Support Engineer Jobs in Miramar, FL

Liveops

Remote Customer Service Representative

Miami, FL · Remote

$20/hr

Tax Software Support - Independent Contractor Location: Remote (US-Based) Apply today to join the 1 ... Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ...

HB Travels

Customer Experience Associate (Remote)

Miami, FL · Remote

$13.75 - $19/hr

... remote team. This role is ideal for individuals who enjoy helping people, building positive ... This position supports customers within the travel and hospitality industry and offers the ...

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All JobsCustomer Support Engineer JobsRemote Customer Support Engineer JobsRemote Customer Support Engineer Jobs in Miramar, FL

Remote Customer Support Engineer information

See Miramar, FL salary details

$36.1K

$72.8K

$100.6K

How much do remote customer support engineer jobs pay per year?

As of Sep 7, 2026, the average yearly pay for remote customer support engineer in Miramar, FL is $72,815.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,900.00 and $83,400.00 per year, depending on experience, location, and employer.

What is a remote customer support engineer?

A Remote Customer Support Engineer is a technical professional who assists customers in troubleshooting, diagnosing, and resolving issues with a company's products or services, all while working from a remote location. They typically provide support via email, chat, or phone, and may use remote desktop tools to access customers' systems. Their role combines technical expertise with strong communication and problem-solving skills to ensure customer satisfaction. Remote Customer Support Engineers often collaborate with other technical teams to escalate complex problems and help improve products based on customer feedback.

What are the key skills and qualifications needed to thrive as a remote customer support engineer?

To thrive as a Remote Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or experience in IT or engineering. Familiarity with ticketing systems like Zendesk, remote desktop tools, and CRM platforms is typically required, and certifications such as CompTIA A+ or similar can be beneficial. Outstanding communication, patience, and problem-solving abilities help build trust with clients and efficiently resolve issues. These skills ensure timely, effective support and high customer satisfaction in a remote work environment.

How does a remote customer support engineer typically collaborate with other technical teams while working off-site?

As a Remote Customer Support Engineer, collaboration with other technical teams, such as development and product engineering, is often facilitated through digital communication tools like Slack, email, and video conferencing. You’ll regularly participate in virtual meetings to discuss complex customer issues, share feedback, and escalate bugs or feature requests. Building strong relationships and maintaining clear, proactive communication is key to ensuring customer issues are resolved efficiently. Many companies also utilize ticketing systems and shared documentation platforms to streamline workflows and keep all team members aligned.

What is the difference between Remote Customer Support Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Support EngineerRemote Technical Support Specialist
CredentialsTechnical certifications, customer service skillsTechnical certifications, troubleshooting skills
Work EnvironmentCustomer service platforms, remote communication toolsHelpdesk software, remote troubleshooting tools
Employer & IndustryTech companies, SaaS providersIT service providers, hardware/software vendors
Search & Comparison IntentUnderstanding roles, job requirementsJob differences, skills needed

The Remote Customer Support Engineer and Remote Technical Support Specialist roles share similar technical skills and work environments, often within tech or SaaS companies. However, the Support Engineer typically focuses more on customer relationship management and proactive support, while the Technical Support Specialist emphasizes troubleshooting and resolving technical issues. Both roles require technical certifications and excellent communication skills, but their primary focus and daily tasks differ slightly.

What are popular job titles related to Remote Customer Support Engineer jobs in Miramar, FL?

For Remote Customer Support Engineer jobs in Miramar, FL, the most frequently searched job titles are:

What job categories do people searching Remote Customer Support Engineer jobs in Miramar, FL look for?

The top searched job categories for Remote Customer Support Engineer jobs in Miramar, FL are:

What cities near Miramar, FL are hiring for Remote Customer Support Engineer jobs?

Cities near Miramar, FL with the most Remote Customer Support Engineer job openings:

Remote Customer Support Engineer jobs near you
Infographic showing various Remote Customer Support Engineer job openings in Miramar, FL as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $72,815 per year, or $35 per hour.

Bilingual Remote Customer Service Rep

Paper Alternative Solutions, Inc

Miami, FL • Remote

$15/hr

Full-time

Re-posted 15 days ago

Key responsibilities

  • Manage incoming customer calls, respond to questions, and resolve issues to ensure a positive customer experience.

  • Record all customer interactions in the Microsoft Dynamics Customer Service module and identify situations requiring further research.

  • Work efficiently in a high-volume environment, adhering to scheduled shifts and participating in training as required.

Job description

Description

**This is a remote position for Florida residents only!
Bilingual Remote Customer Service Representative


Eres fluido en espanol y ingles? Buscamos representantes bilingues de servicio al cliente.

**Candidates must be able to read/speak Spanish fluently, including numbers and the alphabet.


Pay:.$15.00 per hour


Start date: Training class target is Sept. 25th. Apply today!


Home Workplace Requirements:

  • Must have hard-lined internet access (the ability to connect the equipment provided directly to your modem, not via WiFi) that includes speeds of 100 MB download and 10 MB upload speed minimum.
  • We supply the computer equipment.

Job Summary: As a Call Center Representative placed by Paper Alternative Solutions Inc., you will serve as a key point of contact for customers seeking assistance by phone. In this role, you will manage incoming calls, respond to questions, resolve issues, and provide clear, courteous support to ensure a positive customer experience. The position requires strong communication skills, professionalism, and the ability to work efficiently in a high-volume, service-focused environment.

Company Description: Paper Alternative Solutions Inc. is a woman-owned business process outsourcing and staffing company headquartered in Endicott, New York. Since 2011, we have partnered with government agencies, prime contractors, and private organizations to provide highly qualified professionals and operational support for large-scale programs and contracts. In addition to staffing services, we deliver document management, imaging, workflow automation, and business process solutions that help organizations operate more efficiently and securely.

Requirements

Duties: Receive telephone calls and provide responses to callers. Identify situations that require further research and monitoring. Record all interactions in Microsoft Dynamics Customer Service module. Advise supervisor of issues and problems

Skills: 6 months or more experience dealing with the public. Excellent communication skills to understand and effectively respond to callers. Analytical skills to rapidly review and interpret data. Excellent keyboarding skills with PC and Windows operating system Interpersonal skill to respond in a concise and courteous manner.

Work Schedules:

  • Training Schedule-Monday- Friday 9:30am - 5:30pm (during 3-week training program)
  • Regular Schedule After Training- -Monday- Friday 8:00am - 7:00pm any 8-hour shift will be assigned between 8 am to 7 pm Monday to Friday (Weekends are off )
  • Occasional overtime may be required, including working optional Saturday for training purposes.

Operation Schedule: Operations run from 8am until 7pm Monday Through Friday. Note that if at 7pm if there are calls in queue employees must stay until the queue is at zero.


Join Paper Alternative Solutions Inc. and be part of a team that supports critical client operations while delivering outstanding customer service. As a Call Center Representative, you will play an important role in assisting customers and ensuring a positive service experience. If you are driven by helping others, value professionalism, and have the skills needed to succeed in a service-focused environment, we encourage you to apply and grow with our team. Paper Alternative Solutions, Inc. is an equal opportunity employer, we value diversity and inclusion in the workplace.

Apply