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Remote Customer Support Engineer Jobs in Midland, TX

System One

Chief Engineer

Midland, TX · Remote

$70K - $100K/yr

Coordinate on-site troubleshooting and diagnostic efforts with remote support services team. * Maintain an appropriate tool inventory for stationary engineers. * Manage client expectations.

System One

Chief Engineer

Midland, TX · Remote

$70K - $100K/yr

Coordinate on-site troubleshooting and diagnostic efforts with remote support services team. * Maintain an appropriate tool inventory for stationary engineers. * Manage client expectations.

System One

Chief Engineer

Midland, TX · Remote

$70K - $100K/yr

Coordinate on-site troubleshooting and diagnostic efforts with remote support services team. * Maintain an appropriate tool inventory for stationary engineers. * Manage client expectations.

System One

Chief Engineer

Midland, TX · Remote

$70K - $100K/yr

Coordinate on-site troubleshooting and diagnostic efforts with remote support services team. * Maintain an appropriate tool inventory for stationary engineers. * Manage client expectations.

System One

Chief Engineer

Midland, TX · Remote

$70K - $100K/yr

Coordinate on-site troubleshooting and diagnostic efforts with remote support services team. * Maintain an appropriate tool inventory for stationary engineers. * Manage client expectations.

System One

Chief Engineer

Midland, TX · Remote

$70K - $100K/yr

Coordinate on-site troubleshooting and diagnostic efforts with remote support services team. * Maintain an appropriate tool inventory for stationary engineers. * Manage client expectations.

System One

Chief Engineer

Midland, TX · Remote

$70K - $100K/yr

Coordinate on-site troubleshooting and diagnostic efforts with remote support services team. * Maintain an appropriate tool inventory for stationary engineers. * Manage client expectations.

ForgeFit

Remote Inside Sales Representative

Odessa, TX · On-site +1

Educate potential customers on ForgeFit's product offerings and value * Build and manage a pipeline ... Collaborate with fulfillment and support teams to ensure a seamless client experience * Meet or ...

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All JobsCustomer Support Engineer JobsRemote Customer Support Engineer JobsRemote Customer Support Engineer Jobs in Midland, TX

Remote Customer Support Engineer information

See Midland, TX salary details

$38.3K

$77.1K

$106.5K

How much do remote customer support engineer jobs pay per year?

As of Sep 6, 2026, the average yearly pay for remote customer support engineer in Midland, TX is $77,138.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,700.00 and $88,400.00 per year, depending on experience, location, and employer.

What is a remote customer support engineer?

A Remote Customer Support Engineer is a technical professional who assists customers in troubleshooting, diagnosing, and resolving issues with a company's products or services, all while working from a remote location. They typically provide support via email, chat, or phone, and may use remote desktop tools to access customers' systems. Their role combines technical expertise with strong communication and problem-solving skills to ensure customer satisfaction. Remote Customer Support Engineers often collaborate with other technical teams to escalate complex problems and help improve products based on customer feedback.

What are the key skills and qualifications needed to thrive as a remote customer support engineer?

To thrive as a Remote Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or experience in IT or engineering. Familiarity with ticketing systems like Zendesk, remote desktop tools, and CRM platforms is typically required, and certifications such as CompTIA A+ or similar can be beneficial. Outstanding communication, patience, and problem-solving abilities help build trust with clients and efficiently resolve issues. These skills ensure timely, effective support and high customer satisfaction in a remote work environment.

How does a remote customer support engineer typically collaborate with other technical teams while working off-site?

As a Remote Customer Support Engineer, collaboration with other technical teams, such as development and product engineering, is often facilitated through digital communication tools like Slack, email, and video conferencing. You’ll regularly participate in virtual meetings to discuss complex customer issues, share feedback, and escalate bugs or feature requests. Building strong relationships and maintaining clear, proactive communication is key to ensuring customer issues are resolved efficiently. Many companies also utilize ticketing systems and shared documentation platforms to streamline workflows and keep all team members aligned.

What is the difference between Remote Customer Support Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Support EngineerRemote Technical Support Specialist
CredentialsTechnical certifications, customer service skillsTechnical certifications, troubleshooting skills
Work EnvironmentCustomer service platforms, remote communication toolsHelpdesk software, remote troubleshooting tools
Employer & IndustryTech companies, SaaS providersIT service providers, hardware/software vendors
Search & Comparison IntentUnderstanding roles, job requirementsJob differences, skills needed

The Remote Customer Support Engineer and Remote Technical Support Specialist roles share similar technical skills and work environments, often within tech or SaaS companies. However, the Support Engineer typically focuses more on customer relationship management and proactive support, while the Technical Support Specialist emphasizes troubleshooting and resolving technical issues. Both roles require technical certifications and excellent communication skills, but their primary focus and daily tasks differ slightly.

What are popular job titles related to Remote Customer Support Engineer jobs in Midland, TX?

For Remote Customer Support Engineer jobs in Midland, TX, the most frequently searched job titles are:

What job categories do people searching Remote Customer Support Engineer jobs in Midland, TX look for?

The top searched job categories for Remote Customer Support Engineer jobs in Midland, TX are:

What cities near Midland, TX are hiring for Remote Customer Support Engineer jobs?

Cities near Midland, TX with the most Remote Customer Support Engineer job openings:

Remote Customer Support Engineer jobs near you

Chief Engineer

System One

Midland, TX • Remote

$70K - $100K/yr

Contractor

Medical, Dental, Vision, Life, Retirement

Re-posted 14 days ago

Job description

Job Title: Chief Engineer Location: Midland, Texas Type: Direct Hire Compensation: $70,000.00 - $100,000.00 Work Model: Onsite – onsite

Overview The Stationary Chief Engineer is responsible for managing day-to-day plant operations including all service contracts in order to improve efficiency for our Client.

Responsibilities

  • Manage plant operations and the HVAC maintenance department.
  • Manage sub-contracts and purchase orders with service providers for Central Energy Plant (CEP) repairs.
  • Train and coach operators to ensure efficient plant operation.
  • Perform ongoing training of plant operators.
  • Develop and maintain the Plant Operating Manual and Emergency SOPs.
  • Assist the EPC team with coordination of engineering, procurement, and construction activities without interfering with normal operations.
  • Maintain adequate parts and materials inventory.
  • Coordinate on-site troubleshooting and diagnostic efforts with remote support services team.
  • Maintain an appropriate tool inventory for stationary engineers.
  • Manage client expectations.
Requirements
  • 10+ years of central energy plant and facility operations experience.
  • Effective verbal and written communication skills.
  • Detail-oriented and willing to tackle various ongoing projects in a fast-paced environment.
  • Well-versed in the industry and the Company's competitors.
  • Ability to multitask and perform duties outside of the scope of work when necessary.
  • Ability to maintain a positive attitude and team morale.
  • Technical background/degree (Preferred).
  • Hospital or Lab Experience (Preferred).
  • 1st Class A/C and Boilers licenses (Preferred).
  • Travel Requirements: 0-5% of the time.
  • Physical activities include climbing stairs, ascending/descending ladders, scaffolding, ramps, poles, standing or sitting for prolonged periods, repetitive motions, operating machinery and power tools, operating motor vehicles or heavy equipment.
  • Environmental conditions include low/high temperatures, outdoor elements such as precipitation and wind, noisy environment.
  • Medium physical demand, including adjusting and/or moving objects up to 50 pounds.

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

#M1 #LI-JB1 Ref: #260-Eng NY Transit

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About System One

Sourced by ZipRecruiter

System One helps employers get work done more efficiently and economically without compromising quality. Over our 35+ year history, we've helped connect thousands of talented people with innovative companies. The excitement of a perfect fit motivates us every single day.

Industry

Business consulting services and recruiting and staffing services

Company size

5,001 - 10,000 Employees

Headquarters location

Pittsburgh, PA, US

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