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Remote Customer Support Engineer Jobs in Mansfield, TX

ExtraHop

Support Engineer I - Dallas, TX

Dallas, TX · On-site +1

Position Summary We are looking for a Global Support Engineer I who can support a remote-first ... Communicate with customers in a highly professional manner via various channels including phone ...

ForgeFit

Remote Customer Service Specialist

Fort Worth, TX · On-site +1

$16.25 - $21.50/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

ForgeFit

Remote Customer Service Specialist

Dallas, TX · On-site +1

$16.75 - $22.25/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

ForgeFit

Remote Customer Service Specialist

Arlington, TX · On-site +1

$15.25 - $20.25/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

Sync.com

Technical Customer Support

Dallas, TX · Remote

If this sounds like you, Sync.com has an opportunity for you to join Sync's Tier II Technical Support team - fully remote ! Your to-do list: * Provide exceptional technical support to customers using ...

Sync.com, Inc

Technical Customer Support

Dallas, TX · On-site +1

If this sounds like you, Sync.com has an opportunity for you to join Sync's Tier II Technical Support team - fully remote ! Your to-do list: * Provide exceptional technical support to customers using ...

Alcon

Equipment Support Engineer

Fort Worth, TX · On-site +1

Together, we go above and beyond to make an impact in the lives of our patients and customers. We ... This role is part of Alcon's Engineering function, a team focused on improving quality, processes ...

Getaway

Remote Customer Representative

Dallas, TX · Remote

$30K - $50K/yr

As a Customer Representative, you will play a key role in supporting clients throughout their ... Perks * 100% remote work with flexible scheduling. * Opportunities for growth within the agency.

New

Aerwave

Customer Support Representative II

Dallas, TX · On-site +1

$16.75 - $21.50/hr

The Customer Support Representative II (CSR II) plays a pivotal role in ensuring customer ... Performs remote troubleshooting through diagnostic techniques and pertinent questions. * Provides ...

Getaway

Remote Customer Representative

Dallas, TX · Remote

$15.75 - $21.50/hr

As a Customer Representative, you will play a key role in supporting clients throughout their ... Perks * 100% remote work with flexible scheduling. * Opportunities for growth within the agency.

New

AgileEngine

QA/Support Engineer ID80988

Dallas, TX · Remote

... customer and team workflows. - Create structured technical and process documentation to support ... remote communication and collaboration platforms such as GitHub, Slack, and JIRA to maintain ...

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All JobsCustomer Support Engineer JobsRemote Customer Support Engineer JobsRemote Customer Support Engineer Jobs in Mansfield, TX

Remote Customer Support Engineer information

See Mansfield, TX salary details

$35K

$70.4K

$97.2K

How much do remote customer support engineer jobs pay per year?

As of Sep 7, 2026, the average yearly pay for remote customer support engineer in Mansfield, TX is $70,414.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,700.00 and $80,700.00 per year, depending on experience, location, and employer.

What is a remote customer support engineer?

A Remote Customer Support Engineer is a technical professional who assists customers in troubleshooting, diagnosing, and resolving issues with a company's products or services, all while working from a remote location. They typically provide support via email, chat, or phone, and may use remote desktop tools to access customers' systems. Their role combines technical expertise with strong communication and problem-solving skills to ensure customer satisfaction. Remote Customer Support Engineers often collaborate with other technical teams to escalate complex problems and help improve products based on customer feedback.

What are the key skills and qualifications needed to thrive as a remote customer support engineer?

To thrive as a Remote Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or experience in IT or engineering. Familiarity with ticketing systems like Zendesk, remote desktop tools, and CRM platforms is typically required, and certifications such as CompTIA A+ or similar can be beneficial. Outstanding communication, patience, and problem-solving abilities help build trust with clients and efficiently resolve issues. These skills ensure timely, effective support and high customer satisfaction in a remote work environment.

How does a remote customer support engineer typically collaborate with other technical teams while working off-site?

As a Remote Customer Support Engineer, collaboration with other technical teams, such as development and product engineering, is often facilitated through digital communication tools like Slack, email, and video conferencing. You’ll regularly participate in virtual meetings to discuss complex customer issues, share feedback, and escalate bugs or feature requests. Building strong relationships and maintaining clear, proactive communication is key to ensuring customer issues are resolved efficiently. Many companies also utilize ticketing systems and shared documentation platforms to streamline workflows and keep all team members aligned.

What is the difference between Remote Customer Support Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Support EngineerRemote Technical Support Specialist
CredentialsTechnical certifications, customer service skillsTechnical certifications, troubleshooting skills
Work EnvironmentCustomer service platforms, remote communication toolsHelpdesk software, remote troubleshooting tools
Employer & IndustryTech companies, SaaS providersIT service providers, hardware/software vendors
Search & Comparison IntentUnderstanding roles, job requirementsJob differences, skills needed

The Remote Customer Support Engineer and Remote Technical Support Specialist roles share similar technical skills and work environments, often within tech or SaaS companies. However, the Support Engineer typically focuses more on customer relationship management and proactive support, while the Technical Support Specialist emphasizes troubleshooting and resolving technical issues. Both roles require technical certifications and excellent communication skills, but their primary focus and daily tasks differ slightly.

What are popular job titles related to Remote Customer Support Engineer jobs in Mansfield, TX?

For Remote Customer Support Engineer jobs in Mansfield, TX, the most frequently searched job titles are:

What job categories do people searching Remote Customer Support Engineer jobs in Mansfield, TX look for?

The top searched job categories for Remote Customer Support Engineer jobs in Mansfield, TX are:

What cities near Mansfield, TX are hiring for Remote Customer Support Engineer jobs?

Cities near Mansfield, TX with the most Remote Customer Support Engineer job openings:

Remote Customer Support Engineer jobs near you
Infographic showing various Remote Customer Support Engineer job openings in Mansfield, TX as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $70,414 per year, or $33.9 per hour.

Travel Customer Support Specialist (Remote)

Nexora Talent

Dallas, TX • Remote

Part-time

Re-posted 27 days ago

Job description

As a Travel Customer Support Specialist, you will play a key role in supporting travelers from the moment they begin planning to the moment they return home. Your goal is to make each experience smooth and enjoyable by assisting with arrangements, answering questions, managing updates, and helping clients feel confident every step of the way. You’ll work closely with travelers to understand their preferences and provide guidance that aligns with their needs.

Key Responsibilities
• Handle incoming inquiries through email, phone, and messaging channels with professionalism.
• Assist clients with itinerary changes, cancellations, and travel-related questions.
• Provide accurate and clear destination information, requirements, and documentation guidance.
• Confirm travel details, follow up on upcoming trips, and gather feedback afterward.
• Resolve concerns with patience, empathy, and timely communication.

Benefits
• Work fully remote and set a schedule..
• Access exclusive travel perks and training opportunities.
• Join a collaborative team that supports ongoing growth and development.
• Opportunity to build strong relationships in the travel industry.

What We’re Looking For
• Strong communication skills, written and verbal.
• Customer service experience—hospitality or travel preferred but not required.
• Excellent attention to detail and ability to stay organized.
• Comfortable learning new digital tools and travel systems.
• A genuine passion for travel and helping others.

Apply