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Remote Customer Support Engineer Jobs in Leander, TX

ForeFlight

Technical Support Engineer I

Austin, TX · On-site +1

$60K - $82K/yr

You'll also help build and maintain customer-facing and internal knowledge resources ... Collaborate with advanced support teams, Engineering, and Development teams to investigate and ...

Healthtronics

Laser Support Engineer

Round Rock, TX · Remote

$87K - $100K/yr

You'll develop and deliver technical training programs, provide advanced support to our Field Service Engineers and customers, perform repairs both in-house and in the field, and help us continue ...

Nexora Talent

Client Support Specialist (Remote)

Austin, TX · Remote

$17.75 - $24/hr

Job Overview We are seeking a detail-oriented and customer-focused Client Support Specialist to join our growing remote team. In this role, you will assist clients by providing exceptional support ...

Nexora Talent

Remote- Customer Experience Service +

Austin, TX · Remote

$15.75 - $21.50/hr

Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...

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Showing results 21-40

All JobsCustomer Support Engineer JobsRemote Customer Support Engineer JobsRemote Customer Support Engineer Jobs in Leander, TX

Remote Customer Support Engineer information

See Leander, TX salary details

$37.3K

$75.1K

$103.7K

How much do remote customer support engineer jobs pay per year?

As of Sep 2, 2026, the average yearly pay for remote customer support engineer in Leander, TX is $75,073.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,900.00 and $86,000.00 per year, depending on experience, location, and employer.

What is a remote customer support engineer?

A Remote Customer Support Engineer is a technical professional who assists customers in troubleshooting, diagnosing, and resolving issues with a company's products or services, all while working from a remote location. They typically provide support via email, chat, or phone, and may use remote desktop tools to access customers' systems. Their role combines technical expertise with strong communication and problem-solving skills to ensure customer satisfaction. Remote Customer Support Engineers often collaborate with other technical teams to escalate complex problems and help improve products based on customer feedback.

What are the key skills and qualifications needed to thrive as a remote customer support engineer?

To thrive as a Remote Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or experience in IT or engineering. Familiarity with ticketing systems like Zendesk, remote desktop tools, and CRM platforms is typically required, and certifications such as CompTIA A+ or similar can be beneficial. Outstanding communication, patience, and problem-solving abilities help build trust with clients and efficiently resolve issues. These skills ensure timely, effective support and high customer satisfaction in a remote work environment.

How does a remote customer support engineer typically collaborate with other technical teams while working off-site?

As a Remote Customer Support Engineer, collaboration with other technical teams, such as development and product engineering, is often facilitated through digital communication tools like Slack, email, and video conferencing. You’ll regularly participate in virtual meetings to discuss complex customer issues, share feedback, and escalate bugs or feature requests. Building strong relationships and maintaining clear, proactive communication is key to ensuring customer issues are resolved efficiently. Many companies also utilize ticketing systems and shared documentation platforms to streamline workflows and keep all team members aligned.

What is the difference between Remote Customer Support Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Support EngineerRemote Technical Support Specialist
CredentialsTechnical certifications, customer service skillsTechnical certifications, troubleshooting skills
Work EnvironmentCustomer service platforms, remote communication toolsHelpdesk software, remote troubleshooting tools
Employer & IndustryTech companies, SaaS providersIT service providers, hardware/software vendors
Search & Comparison IntentUnderstanding roles, job requirementsJob differences, skills needed

The Remote Customer Support Engineer and Remote Technical Support Specialist roles share similar technical skills and work environments, often within tech or SaaS companies. However, the Support Engineer typically focuses more on customer relationship management and proactive support, while the Technical Support Specialist emphasizes troubleshooting and resolving technical issues. Both roles require technical certifications and excellent communication skills, but their primary focus and daily tasks differ slightly.

What are popular job titles related to Remote Customer Support Engineer jobs in Leander, TX?

For Remote Customer Support Engineer jobs in Leander, TX, the most frequently searched job titles are:

What job categories do people searching Remote Customer Support Engineer jobs in Leander, TX look for?

The top searched job categories for Remote Customer Support Engineer jobs in Leander, TX are:

What cities near Leander, TX are hiring for Remote Customer Support Engineer jobs?

Cities near Leander, TX with the most Remote Customer Support Engineer job openings:

Remote Customer Support Engineer jobs near you
Infographic showing various Remote Customer Support Engineer job openings in Leander, TX as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $75,073 per year, or $36.1 per hour.

Technical Support Engineer I

ForeFlight

Austin, TX • On-site, Remote

$60K - $82K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Jeppesen ForeFlight is looking for a Technical Support Engineer I to support our portfolio of aviation solutions and services, including mission-critical day-of-operations navigation software, data delivery systems, inflight mobile applications, weather solutions, and other flight-critical technologies.
In this role, you'll serve as a key technical resource for our customers, responding to support requests and internal escalations while troubleshooting issues and helping ensure our products and services operate reliably. You'll also help build and maintain customer-facing and internal knowledge resources, troubleshooting documentation, and support tools.
The ideal candidate brings strong problem-solving skills, a customer-focused mindset, and an interest in supporting technology within an operational, mission-critical environment.
Key Responsibilities
  • Serve as a key technical support contact for Jeppesen ForeFlight customers.
  • Respond to incoming technical support requests and escalations in an effective, efficient, and customer-focused manner.
  • Troubleshoot software, application, and system-related issues using critical thinking and structured problem-solving.
  • Perform server health checks and process or service restarts as part of proactive activities designed to support system availability and performance.
  • Collaborate with advanced support teams, Engineering, and Development teams to investigate and resolve complex technical issues and software defects.
  • Guide customers, dealers, and internal teams through troubleshooting steps and procedures to help ensure optimal software performance.
  • Respond to technical support inquiries within established service-level agreements (SLAs).
  • Document customer interactions, technical issues, and resolutions within the customer relationship management (CRM) system to support accurate tracking, reporting, and escalation.
  • Build and maintain internal and external knowledge base content, troubleshooting resources, support documentation, and tools.
  • Identify recurring issues and opportunities to improve support processes and the overall customer experience.
  • Perform other duties as assigned.

Basic Qualifications
  • Bachelor's degree in Aviation, Computer Science, or a related field, or an equivalent combination of education and relevant work experience.
  • Experience supporting computer applications or software within an operational or mission-critical environment.
  • At least one year of customer service or customer support experience.
  • Strong troubleshooting, critical-thinking, and problem-solving skills.
  • Ability to communicate technical concepts clearly and effectively to both technical and non-technical audiences.

Preferred Qualifications
  • Pilot certificate, instrument rating, or other aviation-related certification.
  • Microsoft or other relevant technical certifications.
  • Experience supporting or troubleshooting mobile applications.
  • Experience working with aviation software, flight operations technology, or other safety- or mission-critical systems.

Why Join Us
At Jeppesen ForeFlight, we know you want a rewarding career. To do that, you need challenging projects, a good work environment, and awesome coworkers. We believe in our employees, and we empower them to make a direct impact on our products and services. We strive to provide our employees with a world-class benefits experience, focused on supporting their physical, financial, and emotional wellbeing. Our benefits package includes but is not limited to the following:
  • Medical, dental, vision insurance with Employer paid health premiums
  • Open PTO Policy
  • 401(k) with up to 10% company matching and immediate vesting
  • 12 Weeks Paid Paternal Leave
  • Flight Training Rewards

Pay is based upon candidate experience and qualifications, as well market and business considerations: Summary Pay Range: $60,000-$82,000
Jeppesen ForeFlight - EOE including Disability/Vets | Pay Transparency | E-Verify Participant | Equal Opportunity Employer
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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