ZipRecruiter

Log In

2

Remote Customer Support Engineer Jobs in Kitchener, ON

Connection Inc.

Be Seen First

Remote Customer Success & Support Specialist (HighLevel Required)

Hamilton, ON · Remote

CA$50K - CA$60K/yr

Connection Inc. is growing, and we're hiring a Remote Customer Success & Support Specialist to deliver a world-class client experience and help our clients succeed. What You'll Do * Respond to ...

Cayenta

(Remote) Support Analyst

Guelph, ON · Remote

Resolve customer issues in a timely and thorough manner, ensuring a high level of customer ... We provide innovative end-to-end CIS and ERP solutions that were engineered from the ground up to ...

Cayenta

(Remote) Support Analyst

Guelph, ON · Remote

Customer issues can span application functionality, data, integrations, environments, databases ... University degree or technical college diploma in Computer Science, Software Engineering ...

Harris

(Remote) Support Analyst

Guelph, ON · Remote

Customer issues can span application functionality, data, integrations, environments, databases ... University degree or technical college diploma in Computer Science, Software Engineering ...

Harris

(Remote) Support Analyst

Guelph, ON · Remote

Customer issues can span application functionality, data, integrations, environments, databases ... University degree or technical college diploma in Computer Science, Software Engineering ...

Trojan Technologies

Applications Engineer

Guelph, ON · On-site +1

We recognize the benefits of flexible, remote working arrangements for eligible roles and are ... technical customer support, or similar experience. * Experience performing equipment design ...

FloSports, Inc.

Broadcast Engineer, Level 1

Waterloo, ON · Remote

CA$60K - CA$70K/yr

We seek a skilled and passionate Broadcast Engineer Level I to join our team and support our ... Remote Production * 3+ years in Live Event Support BONUS POINTS: * A+ Certified * Network ...

Canadian Solar

Senior DevOps Engineer

Kitchener, ON · On-site +1

CA$110K - CA$140K/yr

Implement and manage software release channels and mechanisms for on-site and remote software image ... Support cultivating a culture of accountability, transparency, and continuous learning * Take ...

Agfa

Team Lead, DevOps

Waterloo, ON · Remote

At Agfa HealthCare, we support healthcare professionals across the globe to transform the delivery ... Remote: Waterloo ON What You'll Do: Team Leadership & Coaching * Lead and mentor a team of DevOps ...

eStorage

Senior DevOps Engineer

Kitchener, ON · On-site +1

CA$110K - CA$140K/yr

Support cultivating a culture of accountability, transparency, and continuous learning * Take ... Customer Focus: We listen, we care, and we deliver. * Sustainability: We're passionate about ...

Manulife

Mobile Software Engineer iOS

Waterloo, ON · On-site +1

CA$86K - CA$136K/yr

Demonstrated ability to consider the broader impact of technical decisions on customer experience ... We'll recognize and support you in a flexible environment where well-being and inclusion are more ...

Perseus Group

Director, Support

Waterloo, ON · On-site +1

CA$85K - CA$104K/yr

Software Developer At GoldCare, we're on a mission to make healthcare smoother and smarter ... Support and maintain GoldCare's MultiValue database environment used in production by customers.

next page

Showing results 1-20

All JobsCustomer Support Engineer JobsRemote Customer Support Engineer JobsRemote Customer Support Engineer Jobs in Kitchener, ON

Remote Customer Support Engineer information

What is a remote customer support engineer?

A Remote Customer Support Engineer is a technical professional who assists customers in troubleshooting, diagnosing, and resolving issues with a company's products or services, all while working from a remote location. They typically provide support via email, chat, or phone, and may use remote desktop tools to access customers' systems. Their role combines technical expertise with strong communication and problem-solving skills to ensure customer satisfaction. Remote Customer Support Engineers often collaborate with other technical teams to escalate complex problems and help improve products based on customer feedback.

What are the key skills and qualifications needed to thrive as a remote customer support engineer?

To thrive as a Remote Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or experience in IT or engineering. Familiarity with ticketing systems like Zendesk, remote desktop tools, and CRM platforms is typically required, and certifications such as CompTIA A+ or similar can be beneficial. Outstanding communication, patience, and problem-solving abilities help build trust with clients and efficiently resolve issues. These skills ensure timely, effective support and high customer satisfaction in a remote work environment.

How does a remote customer support engineer typically collaborate with other technical teams while working off-site?

As a Remote Customer Support Engineer, collaboration with other technical teams, such as development and product engineering, is often facilitated through digital communication tools like Slack, email, and video conferencing. You’ll regularly participate in virtual meetings to discuss complex customer issues, share feedback, and escalate bugs or feature requests. Building strong relationships and maintaining clear, proactive communication is key to ensuring customer issues are resolved efficiently. Many companies also utilize ticketing systems and shared documentation platforms to streamline workflows and keep all team members aligned.

What is the difference between Remote Customer Support Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Support EngineerRemote Technical Support Specialist
CredentialsTechnical certifications, customer service skillsTechnical certifications, troubleshooting skills
Work EnvironmentCustomer service platforms, remote communication toolsHelpdesk software, remote troubleshooting tools
Employer & IndustryTech companies, SaaS providersIT service providers, hardware/software vendors
Search & Comparison IntentUnderstanding roles, job requirementsJob differences, skills needed

The Remote Customer Support Engineer and Remote Technical Support Specialist roles share similar technical skills and work environments, often within tech or SaaS companies. However, the Support Engineer typically focuses more on customer relationship management and proactive support, while the Technical Support Specialist emphasizes troubleshooting and resolving technical issues. Both roles require technical certifications and excellent communication skills, but their primary focus and daily tasks differ slightly.

What are popular job titles related to Remote Customer Support Engineer jobs in Kitchener, ON?

For Remote Customer Support Engineer jobs in Kitchener, ON, the most frequently searched job titles are:

What job categories do people searching Remote Customer Support Engineer jobs in Kitchener, ON look for?

The top searched job categories for Remote Customer Support Engineer jobs in Kitchener, ON are:

What cities near Kitchener, ON are hiring for Remote Customer Support Engineer jobs?

Cities near Kitchener, ON with the most Remote Customer Support Engineer job openings:

Remote Customer Support Engineer jobs near you
Infographic showing various Remote Customer Support Engineer job openings in Kitchener, ON as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Remote Customer Success & Support Specialist (HighLevel Required)

Connection Inc.

Hamilton, ON • Remote

CA$50K - CA$60K/yr

Full-time

Posted 8 days ago

Be Seen First

After you apply to this job, you can share why you’re interested to jump to the top of the candidate list.

Job description

Job Description
Do you love helping people, building strong client relationships, and delivering exceptional customer service? Have you worked in a digital marketing or mortgage environment?

Connection Inc. is growing, and we're hiring a Remote Customer Success & Support Specialist to deliver a world-class client experience and help our clients succeed.

What You'll Do

  • Respond to inbound client support requests (FreshDesk)
  • Support Clients in cutting-edge AI technology (we train you)
  • Make proactive outbound client check-ins via phone, SMS, and email
  • Support clients inside HighLevel, including onboarding, workflows, and automations
  • Help build customer "delight" and follow-up sequences
  • Communicate internally via Slack

Required Experience
✅ HighLevel experience (REQUIRED)
✅ Strong communication, written and verbal
✅ Confident on camera for client Zoom calls
✅ Organized, proactive, and tech-savvy


Tools You'll Use
HighLevel, FreshDesk, Google Workspace, Zoom, Slack, Canva, Facebook, Claude, Open-AI


Company Description

At Connection Inc. we are helping create the future of the mortgage industry by helping our clients successfully implement A.I. The Loan Officer CRM. Providing database marketing and appointment setting services and digital marketing that gets results. We also provide the coaching, support and accountability that help keep our clients motivated and getting results.