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Remote Customer Support Engineer Jobs in Jobs Calgary, AB

Harris

(Remote) Support Analyst

Calgary, AB · Remote

Customer issues can span application functionality, data, integrations, environments, databases ... University degree or technical college diploma in Computer Science, Software Engineering ...

Harris

(Remote) Support Analyst

Calgary, AB · Remote

Customer issues can span application functionality, data, integrations, environments, databases ... University degree or technical college diploma in Computer Science, Software Engineering ...

Cayenta

(Remote) Support Analyst

Calgary, AB · Remote

Customer issues can span application functionality, data, integrations, environments, databases ... University degree or technical college diploma in Computer Science, Software Engineering ...

eStruxture

Operations Field Engineer

Calgary, AB · Remote

... customer support, including carriers, cloud providers, media content, financial services, and ... remote troubleshooting capabilities. * Capacity Planning Subject Matter Expert (SME) ensures ...

Automation Integrators

Be Seen First

PLC Programmer

Calgary, AB · Remote

CA$140K - CA$160K/yr

As a PLC Programmer, you will be responsible for designing, implementing, and maintaining control ... This is a remote (or office) position being called out to to Site at times for customer support.

Wood Plc

Distribution Engineer (remote)

Calgary, AB · On-site +1

If you are not located near one of these listed officed a remote working opportunity will be ... Leading or supporting overhead and underground distribution engineering projects defining scopes of ...

YO AI Labs

Backend Engineer - Remote

Calgary, AB · Remote

$80 - $120/hr

Remote Job Summary We are seeking experienced Senior Software Engineers to support an AI training project by creating reinforcement learning environments that evaluate AI models on complex software ...

YO AI Labs

RL Environment Engineer - Remote

Calgary, AB · Remote

$80 - $120/hr

Remote Job Summary We are seeking experienced Senior Software Engineers to support an AI training project by creating reinforcement learning environments that evaluate AI models on complex software ...

New

YO AI Labs

Machine Learning Engineer - Remote

Calgary, AB · Remote

$80 - $120/hr

Remote Job Summary We are seeking experienced Senior Software Engineers to support an AI training project by creating reinforcement learning environments that evaluate AI models on complex software ...

New

YO AI Labs

AI Software Engineer - Remote

Calgary, AB · Remote

$80 - $120/hr

Remote Job Summary We are seeking experienced Senior Software Engineers to support an AI training project by creating reinforcement learning environments that evaluate AI models on complex software ...

New

YO AI Labs

AI/ML Software Engineer - Remote

Calgary, AB · Remote

$80 - $120/hr

Remote Job Summary We are seeking experienced Senior Software Engineers to support an AI training project by creating reinforcement learning environments that evaluate AI models on complex software ...

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All JobsCustomer Support Engineer JobsRemote Customer Support Engineer JobsRemote Customer Support Engineer Jobs in Jobs Calgary, AB

Remote Customer Support Engineer information

What is a remote customer support engineer?

A Remote Customer Support Engineer is a technical professional who assists customers in troubleshooting, diagnosing, and resolving issues with a company's products or services, all while working from a remote location. They typically provide support via email, chat, or phone, and may use remote desktop tools to access customers' systems. Their role combines technical expertise with strong communication and problem-solving skills to ensure customer satisfaction. Remote Customer Support Engineers often collaborate with other technical teams to escalate complex problems and help improve products based on customer feedback.

What are the key skills and qualifications needed to thrive as a remote customer support engineer?

To thrive as a Remote Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or experience in IT or engineering. Familiarity with ticketing systems like Zendesk, remote desktop tools, and CRM platforms is typically required, and certifications such as CompTIA A+ or similar can be beneficial. Outstanding communication, patience, and problem-solving abilities help build trust with clients and efficiently resolve issues. These skills ensure timely, effective support and high customer satisfaction in a remote work environment.

How does a remote customer support engineer typically collaborate with other technical teams while working off-site?

As a Remote Customer Support Engineer, collaboration with other technical teams, such as development and product engineering, is often facilitated through digital communication tools like Slack, email, and video conferencing. You’ll regularly participate in virtual meetings to discuss complex customer issues, share feedback, and escalate bugs or feature requests. Building strong relationships and maintaining clear, proactive communication is key to ensuring customer issues are resolved efficiently. Many companies also utilize ticketing systems and shared documentation platforms to streamline workflows and keep all team members aligned.

What is the difference between Remote Customer Support Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Support EngineerRemote Technical Support Specialist
CredentialsTechnical certifications, customer service skillsTechnical certifications, troubleshooting skills
Work EnvironmentCustomer service platforms, remote communication toolsHelpdesk software, remote troubleshooting tools
Employer & IndustryTech companies, SaaS providersIT service providers, hardware/software vendors
Search & Comparison IntentUnderstanding roles, job requirementsJob differences, skills needed

The Remote Customer Support Engineer and Remote Technical Support Specialist roles share similar technical skills and work environments, often within tech or SaaS companies. However, the Support Engineer typically focuses more on customer relationship management and proactive support, while the Technical Support Specialist emphasizes troubleshooting and resolving technical issues. Both roles require technical certifications and excellent communication skills, but their primary focus and daily tasks differ slightly.

What are popular job titles related to Remote Customer Support Engineer jobs in Jobs Calgary, AB?

For Remote Customer Support Engineer jobs in Jobs Calgary, AB, the most frequently searched job titles are:

What job categories do people searching Remote Customer Support Engineer jobs in Jobs Calgary, AB look for?

The top searched job categories for Remote Customer Support Engineer jobs in Jobs Calgary, AB are:

Remote Customer Support Engineer jobs near you

Bilingual Customer Support Representative (French and English) - Part-time

Calgary, AB • On-site, Remote

Ndax Canada Inc.
See more jobs at Ndax Canada Inc.external

Full-time

Medical, Dental, Vision, PTO

Posted 6 days ago

Job description

As one of Canada's largest and fastest growing cryptocurrency trading platforms, Ndax has set the bar high for the country's fintech industry and is constantly leading the way in terms of security and innovation. We're on a mission to empower more Canadians to unlock the full potential of digital finance. To address the various needs in the Canadian cryptocurrency space, Ndax has assembled a multidisciplinary team with diverse backgrounds, including finance, technology, engineering, compliance, marketing, and more.

We're proud to have been recognized as one of Canada's Best Workplaces by Great Place to Work.

Ndax is currently looking to hire a Bilingual Customer Support Representative (French and English). As a customer support Representative at Ndax, you will become one of the faces and names associated with our brand, so it is vital that you are friendly, understanding, patient, and kind to every Ndax client.

In this position, you will interact with customers to provide information in response to inquiries about products and services; you will also handle and resolve client's questions and complaints. Excellent communication abilities and data entry skills are essential for candidates.

Our clients have different levels of trading experience; there will not be a one-fit-all solution for every customer, being able to understand each customer's needs and meet them at their level is an important skill for any member of our customer support team.

Key Responsibilities

  • Respond to customer service live chats, emails, telephone calls, and voicemails
  • Maintain customer relationships by handling questions and concerns with speed and professionalism
  • Resolve customer complaints, manage database records, draft status reports on customer service issues
  • Provide a great experience and build loyalty with every customer you talk to
  • Stay on top of promotions, product launches, and cryptocurrency trends
  • Create value through superior customer service and expert product knowledge

Requirements

  • Self-motivated with an ability to solve problems on-the-fly
  • Passionate for customer satisfaction with strong interpersonal communication skills
  • An enthusiastic learner with a desire for continual growth
  • Available full-time and have flexible schedules that meet business needs, including morning and evening shifts
  • Proficiency in both English and French is essential for effective communication with our diverse customer base.
  • Previous experience in cryptocurrency-related roles would be a strong asset.

Benefits

  • Extended Healthcare Plan (Medical, Disability, Dental & Vision) 
  • Paid Time Off 
  • Potential Equity or Stock Option Plan 
  • Training & Development Opportunities 
  • Bonus - Awards - Gifts 
  • Collaborative, fast-paced culture with a passionate team dedicated to shaping the future of crypto trading 
  • Modern offices with cutting-edge technology (or remote options for qualified candidates) 
  • Free bicycle parking and access to the building gym 

Apply