Remote Customer Support Engineer Jobs in Granger, IN

Product Manager

This company is located in Elkhart, IN. (Remote work flexibility)

Want to work in a collaborative and growing culture with exciting opportunities for expansion? Like working in teams to accomplish projects and support customers? Then, we have the place for you!

What We Offer:

• Stable, exciting, and collaborative work environment
• Excellent wages and steady pay increases
• Comprehensive Health & Wellness Benefits
• Retirement Program with Excellent Employer Match
• Paid Vacation and Holidays
• Open communication, informal recognition, and bonuses!
• And much more to motivated, results-oriented individuals who want to make a real difference in their community and role!

Who We Are:

WFCO Technologies is a vertically integrated producer of power conversion and digital control systems serving the Recreational Vehicle (RV) market for over 40 years. They are the industry leading premier electronics brand, "WFCO" power conversion products, which are preferred more than 4-to-1 by RV manufactures. With an emphasis on tech nology and digitalization of the RV, Power Pro is a category leading digital control system that is incorporating cutting edge technology to simplify and enhance the RVing experience. Would you enjoy working for a company focused on customized product design, lean manufacturing, and superior customer service to provide innovative, next-gen solutions to exceed industry demands? Then we have a great opportunity for you!

What You'll Do:

As the Product Manager you will identify user needs, define product strategy, and drive the development of WFCO's intelligent RV control system. You will collaborate closely with Engineering, OEM customers, and cross-functional teams to deliver reliable and innovative technology solutions that enhance the RV ownership experience.

Your Accountabilities in the Role:

• Conducts research with RV owners, OEM customers, and end users to identify pain points, user needs, and opportunities for product innovation within the Power Pro platform.
• Develops product roadmaps, feature requirements, and product requirement documentation in collaboration with the Engineering Department to establish product feasibility and successful implementation.
• Defines product requirements, functional specifications, user stories, acceptance criteria, and system behaviors to support software and firmware development from concept through validation.
• Engages with RV owners, OEM customers, and internal stakeholders to continually understand market trends, gather product feedback, and identify opportunities for continuous improvement and innovation.
• Participates in product testing, prototype evaluations, and real-world usage simulations to validate product performance, identify improvements, and ensure a high-quality customer experience.
• Collaborates with and supports the Engineering, Firmware, UI, Sales, Marketing, Manufacturing, and Customer Support teams to prioritize development efforts, communicate product direction, and maximize product success.

Position Requirements:

• Education: A Bachelor's Degree in Business, Electronics, Engineering, or similar; will consider an equivalent combination of education and experience.
• Experience: 3-5 years of Product Management experience with digital/software/application/ smart device technology. Experience with camping, marine, automotive, off-grid power and RV's is a plus.
• Certifications: N/A
• Functional Skills: Strong research, planning, organizing, and execution skills required; forward-thinking with strong analytical and critical thinking ability; high attention to details and accuracy with large amounts of data; advanced problem-solving through creative, out of the box, thinking; with a strong ability to conceptualize and create enhancements. Ability to analyze and evaluate complex data, understand market trends, and make data-driven decisions.
• Technology Aptitude/Skills: Advanced ability with technology with an understanding of Power Systems, DC Distribution, Control Protocols, and Digital Solutions. Understanding of the voice-enabled systems, smart technology/ smart home technology is a plus.
• Language Skills: Strong verbal and written skillset; able to present to and influence the team and customers.
• Leadership/Behaviors: Demonstrates a high customer-service, leadership, and support personality; able to work within and lead cross-functional teams; positive and optimistic; takes initiative and get things done; excellent with data yet personable with others; continuous learner; able to reflect and make well thought out decisions; creativity to create enhanced solutions targeted towards business goals. Strong relationship ability to partner with other departments, executives and customers. Collaborative with a "hands-on" approach to working with others.
• Culture Match Behaviors: Customer-oriented, collaborative, gets along well with others; yet be responsible to ensure the work is complete, on-time, and accurate.

Other Important Information:

Position Pay: Salary based on skills and experience.

Reports To: Director of Engineering

Core Hours: 7:00 am – 4:00 pm or 8:00 am – 5:00 pm (Flexible)

Typical Work Week: Monday to Friday

Direct Reports: None

Work Conditions: Office/production environment

Travel: 3-4 trips per year for RV Events and OEM Site Visits