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Remote Customer Support Engineer Jobs in Georgetown, TX

Nexora Talent

Remote- Customer Experience Service +

Austin, TX · Remote

$15.75 - $21.50/hr

Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...

Liveops

Remote Customer Service Agent

Georgetown, TX · Remote

$14.50 - $19.25/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Round Rock, TX · Remote

$14.50 - $19.25/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Pflugerville, TX · Remote

$14.50 - $19.50/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Leander, TX · Remote

$14.75 - $19.75/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Killeen, TX · Remote

$13.75 - $18.50/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Cedar Park, TX · Remote

$14.50 - $19.50/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Austin, TX · Remote

$15.25 - $20.50/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Representative

Austin, TX · Remote

$20/hr

Tax Software Support - Independent Contractor Location: Remote (US-Based) Apply today to join the 1 ... Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ...

Future Secure AI

Lead IT Support Engineer

Austin, TX · Remote

About the Role We're hiring a Lead IT Engineer, Support to own identity, access, and security ... desk, confirmed), remote access/RMM (TeamViewer One vs. NinjaOne, tool decision still being ...

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All JobsCustomer Support Engineer JobsRemote Customer Support Engineer JobsRemote Customer Support Engineer Jobs in Georgetown, TX

Remote Customer Support Engineer information

See Georgetown, TX salary details

$36.2K

$73K

$100.8K

How much do remote customer support engineer jobs pay per year?

As of Sep 14, 2026, the average yearly pay for remote customer support engineer in Georgetown, TX is $73,000.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,000.00 and $83,600.00 per year, depending on experience, location, and employer.

What is a remote customer support engineer?

A Remote Customer Support Engineer is a technical professional who assists customers in troubleshooting, diagnosing, and resolving issues with a company's products or services, all while working from a remote location. They typically provide support via email, chat, or phone, and may use remote desktop tools to access customers' systems. Their role combines technical expertise with strong communication and problem-solving skills to ensure customer satisfaction. Remote Customer Support Engineers often collaborate with other technical teams to escalate complex problems and help improve products based on customer feedback.

What are the key skills and qualifications needed to thrive as a remote customer support engineer?

To thrive as a Remote Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or experience in IT or engineering. Familiarity with ticketing systems like Zendesk, remote desktop tools, and CRM platforms is typically required, and certifications such as CompTIA A+ or similar can be beneficial. Outstanding communication, patience, and problem-solving abilities help build trust with clients and efficiently resolve issues. These skills ensure timely, effective support and high customer satisfaction in a remote work environment.

How does a remote customer support engineer typically collaborate with other technical teams while working off-site?

As a Remote Customer Support Engineer, collaboration with other technical teams, such as development and product engineering, is often facilitated through digital communication tools like Slack, email, and video conferencing. You’ll regularly participate in virtual meetings to discuss complex customer issues, share feedback, and escalate bugs or feature requests. Building strong relationships and maintaining clear, proactive communication is key to ensuring customer issues are resolved efficiently. Many companies also utilize ticketing systems and shared documentation platforms to streamline workflows and keep all team members aligned.

What is the difference between Remote Customer Support Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Support EngineerRemote Technical Support Specialist
CredentialsTechnical certifications, customer service skillsTechnical certifications, troubleshooting skills
Work EnvironmentCustomer service platforms, remote communication toolsHelpdesk software, remote troubleshooting tools
Employer & IndustryTech companies, SaaS providersIT service providers, hardware/software vendors
Search & Comparison IntentUnderstanding roles, job requirementsJob differences, skills needed

The Remote Customer Support Engineer and Remote Technical Support Specialist roles share similar technical skills and work environments, often within tech or SaaS companies. However, the Support Engineer typically focuses more on customer relationship management and proactive support, while the Technical Support Specialist emphasizes troubleshooting and resolving technical issues. Both roles require technical certifications and excellent communication skills, but their primary focus and daily tasks differ slightly.

What are popular job titles related to Remote Customer Support Engineer jobs in Georgetown, TX?

For Remote Customer Support Engineer jobs in Georgetown, TX, the most frequently searched job titles are:

What job categories do people searching Remote Customer Support Engineer jobs in Georgetown, TX look for?

The top searched job categories for Remote Customer Support Engineer jobs in Georgetown, TX are:

What cities near Georgetown, TX are hiring for Remote Customer Support Engineer jobs?

Cities near Georgetown, TX with the most Remote Customer Support Engineer job openings:

Remote Customer Support Engineer jobs near you

Future openings - Build & Release Support Engineer | CI/CD

Austin, TX • On-site, Remote

Virtasant
IT Services • 1 - 5K employees
Learn more about Virtasantexternal

Full-time

This job post has expired 3 days ago. Applications are no longer accepted.

Job description

Build & Release Support Engineer - CI/CD
While this position is not currently open, we are interviewing strong candidates for upcoming opportunities on this team.
Location: Remote | Time Zone: (US, Canada, Brazil, Chile, Colombia, Mexico) (8AM-5PM Pacific)
About Virtasant
Virtasant is a global technology services company delivering large-scale cloud, data, and engineering solutions across 130+ countries. We partner with some of the world's largest organizations to help them build, operate, and scale internal platforms used by tens of thousands of engineers.
For this role, you will be supporting one of the most advanced internal developer platforms in the world, powering products used by hundreds of millions of people. The problems you will solve are deep, complex, and essential to keeping a global-scale organization moving.
About Virtasant
Freedom to Grow. Power to Deliver.
At Virtasant, talented people do their best work in an environment built on trust, autonomy, and continuous learning. With team members in 130+ countries, we are a remote-first, proudly diverse organization focused on meaningful work and real impact.
Role Overview
The Build & Release Support Engineer provides high-impact technical support for the customer's build, release, and CI/CD systems, which every developer depends on to ship software.
This role is deeply developer-facing and centers on build pipelines, software supply chain workflows, and release tooling. You will help engineers resolve blockers across tools like Maven, Java build systems, Docker, Spinnaker, Artifactory, and Jenkins.
Success depends on strong troubleshooting skills, clear communication, and the ability to manage multiple threads and tickets in parallel. You will be the front line, ensuring developers can deliver reliably, safely, and at high velocity.
Business Outcome
Become a deep expert in the customer's build and release ecosystem and deliver fast, accurate support across Slack and tickets. Your work will maintain high developer velocity and minimize disruption across global engineering teams.
Success Measures
  • Healthy volume of threads and tickets handled with high-quality outcomes
  • Consistent achievement of time-based SLAs
  • High customer satisfaction through surveys
  • Accurate classification of issue type, severity, and patterns

What Will Be True When You Succeed
  • Developers ship faster with fewer build and release blockers
  • CI/CD and software supply chain tooling become more reliable and more usable
  • Escalations decrease due to strong frontline troubleshooting

Core Work Units
1. Frontline Support for Build & Release Systems
  • Manage Slack threads and tickets (roughly 50/50)
  • Triage build failures, broken pipelines, dependency issues, and configuration errors
  • Provide fast, accurate context before escalating
  • Handle multiple interactions in parallel without losing track

2. Deep-Dive Troubleshooting & Incident Support
  • Diagnose complex build, packaging, or artifact problems independently
  • Investigate issues involving Maven builds, Java compilation, Docker images, Artifactory repos, Jenkins jobs, and Spinnaker pipelines
  • Provide structured guidance throughout incidents

3. Escalation Management
  • Complete a thorough analysis before escalating
  • Gather all required details upfront to reduce back-and-forth
  • Produce clean, high-quality escalation tickets that downstream teams can act on immediately

4. Documentation & Knowledge Development
  • Maintain and refine FAQs and internal documentation
  • Create problem-solution one-pagers for recurring issues
  • Document newly solved problems instinctively and thoroughly

High-Quality Work - what top performance looks like
Frontline Support
  • Quickly identifies whether the issue is build-related, config-related, or infra-related
  • Moves smoothly from triage to deeper analysis
  • Juggles multiple developer inquiries without missing follow-ups

Deep-Dive & Incident Support
  • Resolves complex pipeline or build issues without escalation
  • Coordinates multi-user incidents involving large build failures
  • Communicates clearly during investigation, root-cause analysis, and resolution

Escalations
  • Only escalates after a thorough investigation
  • Provides complete logs, reproduction steps, build metadata, and context
  • Saves downstream engineers time with clean, accurate handoffs

Documentation
  • Documentation is so clear that users avoid opening tickets
  • Proactively updates and refines materials for clarity and accuracy
  • Quickly turns real-world issues into reusable knowledge

Typical Day / Work Patterns
  • ~50% Slack support, ~50% ticket handling
  • Documentation and PRs during low ticket volume periods
  • Weekly team meeting to review escalated tickets
  • High rate of context switching and parallel issue management

Required Skills & Experience
Non-Negotiable Skills
  • Git proficiency
  • CI/CD tooling expertise (Jenkins, GitHub Actions, GitLab CI, etc.)
  • Build & Release engineering fundamentals
  • Maven and Java build tooling
  • Understanding of software supply chain lifecycle
  • Comfort supporting Artifact repositories (Artifactory, Nexus, etc.)
  • Experience with Spinnaker or similar deployment orchestration
  • Strong troubleshooting ability
  • Clear written and spoken communication
  • SDLC understanding
  • Unix command-line proficiency
  • Linux command-line proficiency
  • Scripting (Python/Bash)
  • Container knowledge (Docker/Kubernetes)

Nice-to-Haves
  • Monitoring tools (Prometheus/Grafana)
  • Prior SRE experience

Minimum Qualifications
  • 2-5 years in Build/Release Engineering, DevOps, SRE, or software development
  • Strong troubleshooting skills
  • Clear communication skills
  • Strong linux skills, scripting, Git, and containers
  • Solid Linux/Unix experience
  • Experience with build tools (Maven/Gradle), containers, and artifact management systems
  • Disqualifiers: no CI/CD experience, poor communication

What You'll Love
  • Constant learning and rapid skill growth
  • Hands-on technical problem solving
  • Directly unblocking developers across a global organization

What May Be Challenging
  • High context switching
  • Repetitive problem patterns
  • Pressure from supporting high-visibility systems

Differentiation: Industry
  • Remote-first, trust-based culture
  • Global team across 130+ countries
  • High autonomy and respect for your time
  • Exposure across multiple clients and modern systems
  • Meaningful, impactful technical challenges

Differentiation: Internal
  • Supports the highest-visibility set of services at the customer
  • More direct developer-facing work than similar Virtasant roles
    • Deep specialization in CI/CD rather than broad platform coverage

Our team Technology Operations Locations Mexico, Colombia, Chile, Brazil, Canada, USA Remote status Fully Remote

Apply