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Remote Customer Support Engineer Jobs in Frisco, TX

Aerwave

Customer Support Representative II

Dallas, TX · On-site +1

$16.75 - $21.50/hr

The Customer Support Representative II (CSR II) plays a pivotal role in ensuring customer ... Performs remote troubleshooting through diagnostic techniques and pertinent questions. * Provides ...

RemX

Be Seen First

REMOTE $16/hr. Healthcare Customer Support Specialist

Irving, TX · Remote

$16/hr

... growing remote team. If you have a passion for helping others and thrive in a fast-paced ... Job Title: Healthcare Customer Support Specialist Pay: $16/hr. Weekly Pay plus Benefits Schedule ...

Liveops

Remote Customer Service Agent

Flower Mound, TX · Remote

$14.25 - $19/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Little Elm, TX · Remote

$14.25 - $19.25/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Lewisville, TX · Remote

$14.50 - $19.50/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Mckinney, TX · Remote

$14.50 - $19.25/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Richardson, TX · Remote

$14 - $18.75/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Rowlett, TX · Remote

$14 - $18.50/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

North Richland Hills, TX · Remote

$13.50 - $18/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Euless, TX · Remote

$14.25 - $19.25/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Denton, TX · Remote

$14.50 - $19.50/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Dallas, TX · Remote

$15.25 - $20.50/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Carrollton, TX · Remote

$15 - $20/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Frisco, TX · Remote

$14.50 - $19.50/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Rockwall, TX · Remote

$14.50 - $19.25/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Keller, TX · Remote

$14 - $18.75/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Grand Prairie, TX · Remote

$14.75 - $19.75/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Allen, TX · Remote

$14.50 - $19.25/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

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Showing results 41-60

All JobsCustomer Support Engineer JobsRemote Customer Support Engineer JobsRemote Customer Support Engineer Jobs in Frisco, TX

Remote Customer Support Engineer information

See Frisco, TX salary details

$36.5K

$73.5K

$101.5K

How much do remote customer support engineer jobs pay per year?

As of Sep 6, 2026, the average yearly pay for remote customer support engineer in Frisco, TX is $73,535.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,500.00 and $84,200.00 per year, depending on experience, location, and employer.

What is a remote customer support engineer?

A Remote Customer Support Engineer is a technical professional who assists customers in troubleshooting, diagnosing, and resolving issues with a company's products or services, all while working from a remote location. They typically provide support via email, chat, or phone, and may use remote desktop tools to access customers' systems. Their role combines technical expertise with strong communication and problem-solving skills to ensure customer satisfaction. Remote Customer Support Engineers often collaborate with other technical teams to escalate complex problems and help improve products based on customer feedback.

What are the key skills and qualifications needed to thrive as a remote customer support engineer?

To thrive as a Remote Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or experience in IT or engineering. Familiarity with ticketing systems like Zendesk, remote desktop tools, and CRM platforms is typically required, and certifications such as CompTIA A+ or similar can be beneficial. Outstanding communication, patience, and problem-solving abilities help build trust with clients and efficiently resolve issues. These skills ensure timely, effective support and high customer satisfaction in a remote work environment.

How does a remote customer support engineer typically collaborate with other technical teams while working off-site?

As a Remote Customer Support Engineer, collaboration with other technical teams, such as development and product engineering, is often facilitated through digital communication tools like Slack, email, and video conferencing. You’ll regularly participate in virtual meetings to discuss complex customer issues, share feedback, and escalate bugs or feature requests. Building strong relationships and maintaining clear, proactive communication is key to ensuring customer issues are resolved efficiently. Many companies also utilize ticketing systems and shared documentation platforms to streamline workflows and keep all team members aligned.

What is the difference between Remote Customer Support Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Support EngineerRemote Technical Support Specialist
CredentialsTechnical certifications, customer service skillsTechnical certifications, troubleshooting skills
Work EnvironmentCustomer service platforms, remote communication toolsHelpdesk software, remote troubleshooting tools
Employer & IndustryTech companies, SaaS providersIT service providers, hardware/software vendors
Search & Comparison IntentUnderstanding roles, job requirementsJob differences, skills needed

The Remote Customer Support Engineer and Remote Technical Support Specialist roles share similar technical skills and work environments, often within tech or SaaS companies. However, the Support Engineer typically focuses more on customer relationship management and proactive support, while the Technical Support Specialist emphasizes troubleshooting and resolving technical issues. Both roles require technical certifications and excellent communication skills, but their primary focus and daily tasks differ slightly.

What are popular job titles related to Remote Customer Support Engineer jobs in Frisco, TX?

For Remote Customer Support Engineer jobs in Frisco, TX, the most frequently searched job titles are:

What job categories do people searching Remote Customer Support Engineer jobs in Frisco, TX look for?

The top searched job categories for Remote Customer Support Engineer jobs in Frisco, TX are:

What cities near Frisco, TX are hiring for Remote Customer Support Engineer jobs?

Cities near Frisco, TX with the most Remote Customer Support Engineer job openings:

Remote Customer Support Engineer jobs near you
Infographic showing various Remote Customer Support Engineer job openings in Frisco, TX as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $73,535 per year, or $35.4 per hour.

Customer Support Representative II

Aerwave

Dallas, TX • On-site, Remote

$16.75 - $21.50/hr

Full-time

Medical, Retirement, PTO

Re-posted 28 days ago

Job description

Aerwave delivers next-generation Managed Wi-Fi for multifamily communities-seamless, gigabit-speed internet that's always on, everywhere on your property.
With 24/7 domestic support, intuitive digital tools, and real-time insights, we empower residents, property teams, and owners to stay connected and in control. More than just Wi-Fi, Aerwave builds trust and future-proofs your community for tomorrow's digital lifestyle.
The Customer Support Representative II (CSR II) plays a pivotal role in ensuring customer satisfaction, retention, and loyalty. As a key member of our customer support team, you will be responsible for providing excellent service to our customers, resolving technical issues, and ensuring a positive customer experience. The Shift is from 4:00 PM to 1:00 AM.
RESPONSIBILITIES/ESSENTIAL FUNCTIONS:
  1. Serves as the first point of contact for customers seeking technical assistance via phone, email, and computer chat.
  2. Answer inbound customer inquiries via phone, email, chat, or other communication channels in a professional and timely manner.
  3. Troubleshoot internet connection issues, identify problems related to service outages, slow speeds, and hardware configurations, and provide solutions or escalate issues to the technical support team.
  4. Performs remote troubleshooting through diagnostic techniques and pertinent questions.
  5. Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining LAN performance.
  6. Determining the best solution based on the issue and details provided by customers.
  7. Direct unresolved issues to the next level of support personnel.
  8. Provide accurate information on products or services.
  9. Provide timely follow-ups and updates customer status and information.
  10. Works cohesively with the team to relay information to appropriate levels of management.
  11. Improves client references by recording events, root cause and resolutions, and maintaining documentation.
  12. Responsible for de-escalating irate customers.
  13. Achieve and maintain expected benchmarks communicated by management monthly.
  14. Prepare reports as required; enter project information within proprietary software to track progress and completion of projects per line of business, department, communication channel, etc.
  15. Update messaging and Website for any service events or affected areas during outages.
  16. Maintain communication with management regarding development within areas of assigned responsibilities.
  17. Assist the NOC teams with onsite in unit scheduling.
  18. Participate in mandatory meetings and training.
  19. Maintain a positive, empathetic, and professional attitude towards all internal and external customers.

REQUIRED QUALIFICATIONS:
Education/Experience:
  • High School Diploma or GED.
  • 4+ years of experience in a service/tech support role.
  • Has a successful track record of problem solving in customer service/support role.
  • Ability to work in a collaborative environment and adapt to changing circumstances.
  • Experience with ticketing systems, Intercom and Aircall is a plus.
  • Ability to work a flexible schedule that includes weekends, evenings, holidays.
  • Is organized with strong follow-through.
  • Must have high speed internet, quiet workspace free from distractions, and a backup plan for power and internet outages.
  • This role requires you to be at your desk, ready and available to take calls during scheduled hours.
  • Can easily navigate computers and CRM systems.
  • Excellent communication and team leadership skills.
  • Understand critical milestones that drive operational excellence.
  • Flexibility working a variety of shifts with minimal notice.
  • Basic technical knowledge.
  • Proficiency in the use of a computer, and software applications including Microsoft Office.

Knowledge, Skills, and Abilities:
  • Highly organized and attentive to detail, with the ability to work on multiple tasks/projects simultaneously (multi-task).
  • Effective interpersonal skills with the ability to work with personnel at all levels, both within and outside the company.
  • Ability to work independently with minimal supervision on a highly productive team.
  • Ability to manage budgets, timelines, and resources effectively.
  • Easily takes initiative and works independently.
  • Maturity, professionalism, and good work ethic.

Preferred Qualifications:
  • Bilingual in English and Spanish.
  • Bachelor's Degree.

Benefits:
  • Join a dynamic, fast-growing company where you will have the opportunity to make an immediate, high-level impact to Aerwave's growth and success.
  • Clear line of sight for career advancement and significant accomplishments.
  • Base salary that is externally competitive and bonuses and ad-hoc recognition awards, that are based on efforts and tied to performance.
  • We work hard at Aerwave, and you will too. But that means we need time off to rest and recharge. The Company offers a generous PTO policy.
  • Additionally, you receive 15 paid Company holidays.
  • High-quality health care coverage through Aetna Base Plan. Aerwave covers 100% of the premium for the base plan and up to 75% of the premium of any higher-tier insurance plan.
  • 401(k) matching 100% up to 4% of base salary.

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