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Remote Customer Support Engineer Jobs in Fort Wayne, IN

Daniels Associates, Inc.

Dot Net Developer

Fort Wayne, IN · On-site +1

$47.50 - $63/hr

... support, consulting, project management and application services with contracts in the Federal ... This a hybrid remote and on-site role. Compensation will be commensurate with experience. We are ...

Daniels Associates, Inc.

Dot Net Developer

Fort Wayne, IN · On-site +1

$47.50 - $63/hr

... support, consulting, project management and application services with contracts in the Federal ... This a hybrid remote and on-site role. Compensation will be commensurate with experience. We are ...

micro1 AI

Bioinformatics Software Engineer

Fort Wayne, IN · Remote

$80 - $110/hr

Remote micro1 is engaging Computational Biology & Cheminformatics Experts to contribute their ... a customer's computational drug discovery project. In this role, you'll apply your expertise to ...

Franklin Electric

Web Developer

Fort Wayne, IN · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... support for CMS, custom applications and integrations used by Franklin Electric customers and ... Hybrid remote work arrangements * Generous paid time off & holidays * Paid parental leave & on-site ...

Promoted2

Remote Insurance Agent

Fort Wayne, IN · Remote

$60K - $110K/yr

Manage client pipeline using our CRM system * Follow up to ensure satisfaction and policy retention ... These tools support and do not replace human decision-making. By applying, you consent to the ...

micro1 AI

Senior Counsel - Remote

Fort Wayne, IN · Remote

$140 - $400/hr

Remote micro1 is engaging lawyers to contribute their subject-matter expertise in support of a customer's project. In this role, you'll apply your expertise to help train next-generation AI systems.

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All JobsCustomer Support Engineer JobsRemote Customer Support Engineer JobsRemote Customer Support Engineer Jobs in Fort Wayne, IN

Remote Customer Support Engineer information

See Fort Wayne, IN salary details

$38.5K

$77.5K

$107.1K

How much do remote customer support engineer jobs pay per year?

As of Aug 14, 2026, the average yearly pay for remote customer support engineer in Fort Wayne, IN is $77,520.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,100.00 and $88,800.00 per year, depending on experience, location, and employer.

How does a remote customer support engineer typically collaborate with other technical teams while working off-site?

As a Remote Customer Support Engineer, collaboration with other technical teams, such as development and product engineering, is often facilitated through digital communication tools like Slack, email, and video conferencing. You’ll regularly participate in virtual meetings to discuss complex customer issues, share feedback, and escalate bugs or feature requests. Building strong relationships and maintaining clear, proactive communication is key to ensuring customer issues are resolved efficiently. Many companies also utilize ticketing systems and shared documentation platforms to streamline workflows and keep all team members aligned.

What are the key skills and qualifications needed to thrive as a remote customer support engineer?

To thrive as a Remote Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or experience in IT or engineering. Familiarity with ticketing systems like Zendesk, remote desktop tools, and CRM platforms is typically required, and certifications such as CompTIA A+ or similar can be beneficial. Outstanding communication, patience, and problem-solving abilities help build trust with clients and efficiently resolve issues. These skills ensure timely, effective support and high customer satisfaction in a remote work environment.

What is a remote customer support engineer?

A Remote Customer Support Engineer is a technical professional who assists customers in troubleshooting, diagnosing, and resolving issues with a company's products or services, all while working from a remote location. They typically provide support via email, chat, or phone, and may use remote desktop tools to access customers' systems. Their role combines technical expertise with strong communication and problem-solving skills to ensure customer satisfaction. Remote Customer Support Engineers often collaborate with other technical teams to escalate complex problems and help improve products based on customer feedback.

What is the difference between Remote Customer Support Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Support EngineerRemote Technical Support Specialist
CredentialsTechnical certifications, customer service skillsTechnical certifications, troubleshooting skills
Work EnvironmentCustomer service platforms, remote communication toolsHelpdesk software, remote troubleshooting tools
Employer & IndustryTech companies, SaaS providersIT service providers, hardware/software vendors
Search & Comparison IntentUnderstanding roles, job requirementsJob differences, skills needed

The Remote Customer Support Engineer and Remote Technical Support Specialist roles share similar technical skills and work environments, often within tech or SaaS companies. However, the Support Engineer typically focuses more on customer relationship management and proactive support, while the Technical Support Specialist emphasizes troubleshooting and resolving technical issues. Both roles require technical certifications and excellent communication skills, but their primary focus and daily tasks differ slightly.

What are popular job titles related to Remote Customer Support Engineer jobs in Fort Wayne, IN?

For Remote Customer Support Engineer jobs in Fort Wayne, IN, the most frequently searched job titles are:

What job categories do people searching Remote Customer Support Engineer jobs in Fort Wayne, IN look for?

The top searched job categories for Remote Customer Support Engineer jobs in Fort Wayne, IN are:

What cities near Fort Wayne, IN are hiring for Remote Customer Support Engineer jobs?

Cities near Fort Wayne, IN with the most Remote Customer Support Engineer job openings:

Remote Customer Support Engineer jobs near you

Oracle Reports Developer - remote

Parkview Health

Fort Wayne, IN • Remote

$55.75 - $69.25/hr

Full-time

Re-posted 14 days ago

Parkview Health rating

7.2

Company rating: 7.2 out of 10

Based on 278 frontline employees who took The Breakroom Quiz

350th of 887 rated healthcare providers

Job description

We are seeking an experienced Oracle Reports Developer with expertise in Oracle Fusion Cloud to join our Business Intelligence team; REMOTE WORK OPTION. The ideal candidate is techno-functional and has a strong background in developing reports within the HCM (Human Capital Management), ERP (Finance/GL), EPM (Enterprise Performance Management), and/or Supply Chain Management (SCM) modules. This role involves requirements gathering, designing, developing, and maintaining complex reports, dashboards and integrations to support our Oracle Fusion Cloud system. 

Job Responsibilities:

Develop and maintain Oracle reports for HR, Finance, and Supply Chain using Oracle Reporting, BI Publisher, FAIDP, OTBI, SmartView, FRS, and other related tools within Oracle Fusion Cloud.

Design and maintain data integrations to streamline and automate data flow between Oracle Fusion Cloud and internal and external systems.

Collaborate with HR, Finance, and Supply Chain to gather requirements and translate them into technical specifications.

Perform data analysis and validation to ensure accuracy and integrity of reports.

Optimize and troubleshoot existing reports and integrations to improve performance and reliability.

Stay up-to-date with the latest Oracle technologies and industry best practices.

Job Requirements:

Bachelor’s degree in Computer Science, Information Technology, or a related field.

5+ years of experience in Oracle Fusion report development, with a focus on one or more of the following modules:  HCM, ERP, SCM, EPM.

Strong expertise in Oracle Integration Cloud (OIC) and its components.

Proficiency in SQL, PL/SQL, and other database technologies.

Experience with Oracle BI Publisher (BIP), FAIDP, OTBI, SmartView, and other Oracle reporting tools.

Excellent problem-solving skills and attention to detail.

Strong communication and collaboration skills.

Familiarity with Oracle Artificial Intelligence offerings is a plus.

Experience working for a healthcare organization is also a plus.

What Parkview Health employees say

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Benefits

Hours and flexibility

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About Parkview Health

Sourced by ZipRecruiter

Parkview Health, headquartered in Fort Wayne, IN, US, operates within the healthcare industry providing a wide range of medical services and community wellness programs. These include primary care, specialty health services, emergency care, rehabilitation, and home health services among others. The non-profit health system was founded in 1878 and continues to serve its surrounding communities with a dedication to quality health and wellness.

Industry

Hospitals

Company size

10,000+ Employees

Headquarters location

Fort Wayne, IN, US

Year founded

1995

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