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Remote Customer Support Engineer Jobs in Crown Point, IN

NTT DATA Services

Customer Care Associate

Chicago, IL · Remote

$19/hr

Customer Care Associate, providing customer care to Life Insurance policyholders, agents and other ... Remote employees must adhere to all technical support procedures and protocols. * Chronic ...

NTT DATA Services

Customer Care Associate

Chicago, IL · Remote

$19/hr

Customer Care Associate, providing customer care to Life Insurance policyholders, agents and other ... Remote employees must adhere to all technical support procedures and protocols. * Chronic ...

Brainlab

National Technical Support

Chicago, IL · On-site +1

$38K - $48K/yr

... customer problems and remote support for the region; mentoring team and accessing individual/team performance. 50% domestic travel. Qualifications * B.S. in Electrical Engineering, Biomedical ...

JLL

Client Support Coordinator

Chicago, IL · Remote

$65K/yr

Client Support Coordinator - JLL What this job involves: As a Client Support Coordinator for our ... Remote, US only Work Shift: 8:00am to 5:00pm CST Salary: $65,000 per year This position does not ...

Elutions

Domain Engineer

Chicago, IL · Remote

The Engineering Team is seeking a motivated, hard-working Domain Engineer with the ability to ... Provide 2nd tier customer support. * Conduct customer and sales training including software ...

Elutions

Domain Engineer

Chicago, IL · Remote

The Engineering Team is seeking a motivated, hard-working Domain Engineer with the ability to ... Provide 2ndtier customer support. * Conduct customer and sales training including software ...

zerohash

Senior Solutions Engineer (Remote)

Chicago, IL · Remote

$56.50 - $73/hr

... customer-facing technical roles. * Experience supporting brokerage, trading, exchange, market ... fast, programmable, and global. zerohash is trusted by some of the world's most recognized ...

Generac

Senior Controls Engineer

Chicago, IL · On-site +1

$115K - $155K/yr

... in supporting a growing portfolio of microgrid projects, including live customer systems, and ... Lead onsite and remote startup and commissioning activities, including development and execution of ...

Liveops

Remote Spanish Bilingual Customer Service

Gary, IN · Remote

$15.50 - $19.50/hr

Choose when and to whom you provide support services * Set your own schedule * Provide a distraction-free home office * Provide your own home office equipment * Handle customer calls, assess needs ...

YO AI Labs

AI Consulting Expert - Remote

Chicago, IL · Remote

$100 - $200/hr

Collaborate remotely with project teams to support continuous AI improvement. Required Skills ... Prompt Engineering * AI Output Evaluation * Quality Assurance * Technical & Report Writing

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All JobsCustomer Support Engineer JobsRemote Customer Support Engineer JobsRemote Customer Support Engineer Jobs in Crown Point, IN

Remote Customer Support Engineer information

See Crown Point, IN salary details

$37K

$74.5K

$102.9K

How much do remote customer support engineer jobs pay per year?

As of Aug 13, 2026, the average yearly pay for remote customer support engineer in Crown Point, IN is $74,549.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,400.00 and $85,400.00 per year, depending on experience, location, and employer.

How does a remote customer support engineer typically collaborate with other technical teams while working off-site?

As a Remote Customer Support Engineer, collaboration with other technical teams, such as development and product engineering, is often facilitated through digital communication tools like Slack, email, and video conferencing. You’ll regularly participate in virtual meetings to discuss complex customer issues, share feedback, and escalate bugs or feature requests. Building strong relationships and maintaining clear, proactive communication is key to ensuring customer issues are resolved efficiently. Many companies also utilize ticketing systems and shared documentation platforms to streamline workflows and keep all team members aligned.

What are the key skills and qualifications needed to thrive as a remote customer support engineer?

To thrive as a Remote Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or experience in IT or engineering. Familiarity with ticketing systems like Zendesk, remote desktop tools, and CRM platforms is typically required, and certifications such as CompTIA A+ or similar can be beneficial. Outstanding communication, patience, and problem-solving abilities help build trust with clients and efficiently resolve issues. These skills ensure timely, effective support and high customer satisfaction in a remote work environment.

What is a remote customer support engineer?

A Remote Customer Support Engineer is a technical professional who assists customers in troubleshooting, diagnosing, and resolving issues with a company's products or services, all while working from a remote location. They typically provide support via email, chat, or phone, and may use remote desktop tools to access customers' systems. Their role combines technical expertise with strong communication and problem-solving skills to ensure customer satisfaction. Remote Customer Support Engineers often collaborate with other technical teams to escalate complex problems and help improve products based on customer feedback.

What is the difference between Remote Customer Support Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Support EngineerRemote Technical Support Specialist
CredentialsTechnical certifications, customer service skillsTechnical certifications, troubleshooting skills
Work EnvironmentCustomer service platforms, remote communication toolsHelpdesk software, remote troubleshooting tools
Employer & IndustryTech companies, SaaS providersIT service providers, hardware/software vendors
Search & Comparison IntentUnderstanding roles, job requirementsJob differences, skills needed

The Remote Customer Support Engineer and Remote Technical Support Specialist roles share similar technical skills and work environments, often within tech or SaaS companies. However, the Support Engineer typically focuses more on customer relationship management and proactive support, while the Technical Support Specialist emphasizes troubleshooting and resolving technical issues. Both roles require technical certifications and excellent communication skills, but their primary focus and daily tasks differ slightly.

What are popular job titles related to Remote Customer Support Engineer jobs in Crown Point, IN?

For Remote Customer Support Engineer jobs in Crown Point, IN, the most frequently searched job titles are:

What job categories do people searching Remote Customer Support Engineer jobs in Crown Point, IN look for?

The top searched job categories for Remote Customer Support Engineer jobs in Crown Point, IN are:

What cities near Crown Point, IN are hiring for Remote Customer Support Engineer jobs?

Cities near Crown Point, IN with the most Remote Customer Support Engineer job openings:

Remote Customer Support Engineer jobs near you
Infographic showing various Remote Customer Support Engineer job openings in Crown Point, IN as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $74,549 per year, or $35.8 per hour.

Automation Engineer (Remote)

ProSearch Recruiting Partners Inc

Chicago, IL • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 7 days ago

Job description

oRemote Automation Engineer

 

Chicago, IL, USA

$100,000 - $120,000 + Competitive Benefits!


ProSearch Recruiting Partners, an independent franchise of the MRINetwork is hiring for a leading provider of technical automation products and services for various industries, including flow control, fluid handling, and industrial automation, is seeking a highly motivated and experienced Automation Solutions Engineer to join a leading automation team in Chicago. With over 150 locations across North America, we play a crucial role in connecting suppliers and customers with essential components for critical automation applications. This is an exciting opportunity to help shape the future of robotics!

In this role, you will collaborate with sales teams, customers, and engineers to design, install, and support innovative robotic solutions.


Key Automation Engineering Responsibilities:

  • Partner with regional sales teams and customers to develop and implement customized robotic solutions.
  • Provide on-site assistance with installation, programming, and verification of solutions.
  • Deliver exceptional customer support, guiding them in utilizing our products effectively.
  • Create valuable resources such as sample code, white papers, and application notes.
  • Contribute to the design and testing of new features and integrations.
  • Participate in regional tradeshows and product demonstrations.
  • Mentor and share expertise with fellow engineers and salespeople.

Automation Engineering Qualifications:

  • Bachelor's degree in Electrical, Software, Mechanical, or Robotics Engineering.
  • Minimum 5 years of experience in automation, controls, or a related field.
  • Proficiency in PLC, HMI, industrial communication, robotics, sensors, safety systems, machine vision, and motion control.
  • Strong analytical, problem-solving, and communication skills.
  • Ability to work independently and manage time effectively.
  • Willingness to travel up to 50-75% within the region (Monday-Friday).

Rewards and Benefits:

  • Employee Ownership: Be a part of our employee ownership program and share in the company's success.
  • Competitive Benefits Package: Medical, Dental, Vision, 401(k) matching, paid time off, and more.
  • Training and Development: Access to our extensive learning platform.
  • Career Growth: Opportunities for advancement within our vast network of brands.


Join an awesome team and make a real impact on the future of automation!

 

Must be authorized to work in the United States without sponsorship

This Company uses E-Verify to confirm identity and employment eligibility