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Remote Customer Support Engineer Jobs in Anchorage, AK

PND Engineers

Geotechnical Engineer (PE)

Anchorage, AK · On-site +1

Join our growing geotechnical group supporting civil engineering projects throughout Alaska. What ... Ability to occasionally travel for field work in remote areas throughout Alaska. Travel in other ...

Cruz Construction, Inc

Project Engineer

Palmer, AK · On-site +1

Palmer Office / Remote Projects Reports To: VP of Operations Status:Temporary to Regular, Full-Time ... Ability to professionally represent the company to suppliers, venders, customers, regulatory ...

RE/SPEC Inc.

Geotechnical Engineer (PE)

Anchorage, AK · On-site +1

Depending on your expertise, you might design infrastructure in remote locations, develop renewable ... The Geotechnical Engineer provides geotechnical engineering support for engineering design ...

RE/SPEC Inc.

Geotechnical Engineer (PE)

Anchorage, AK · On-site +1

Depending on your expertise, you might design infrastructure in remote locations, develop renewable ... The Geotechnical Engineer provides geotechnical engineering support for engineering design ...

PND Engineers

Project Coordinator

Anchorage, AK · On-site +1

PND Engineers is seeking a motivated Project Coordinator to support our engineering teams by ... Hybrid or remote work possible for the right candidate Our Anchorage office also values a collegial ...

ABB

Senior Project Engineer

Anchorage, AK · Remote

$101K - $132K/yr

The work model for this role is: Remote {#LI-Remote} This role is contributing to the ... witness tests (FWT), and FAT support with customers to ensure compliance with project ...

ABB

Commercial Proposal Engineer

Anchorage, AK · Remote

Sales Support Manager __ Your role and responsibilities In this role, you will focus on the ... This is a remote position. #Li-Remote This role is contributing to the Electrification Smart ...

PND Engineers

Civil Design Engineer

Anchorage, AK · On-site +1

This position will support and lead site civil development on infrastructure projects throughout ... Hybrid or remote work possible for the right candidate Our Anchorage office also values a collegial ...

GCI

Software Engineer III (Sitecore)

Anchorage, AK · Remote

$59.75 - $80.25/hr

Operational Support: * Provide exceptional customer, end-user, and stakeholder support always ... Take initiative to initiate communication amongst teams, including remote team members.

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Showing results 21-40

All JobsCustomer Support Engineer JobsRemote Customer Support Engineer JobsRemote Customer Support Engineer Jobs in Anchorage, AK

Remote Customer Support Engineer information

See Anchorage, AK salary details

$39.9K

$80.3K

$110.9K

How much do remote customer support engineer jobs pay per year?

As of Sep 7, 2026, the average yearly pay for remote customer support engineer in Anchorage, AK is $80,296.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,500.00 and $92,000.00 per year, depending on experience, location, and employer.

What is a remote customer support engineer?

A Remote Customer Support Engineer is a technical professional who assists customers in troubleshooting, diagnosing, and resolving issues with a company's products or services, all while working from a remote location. They typically provide support via email, chat, or phone, and may use remote desktop tools to access customers' systems. Their role combines technical expertise with strong communication and problem-solving skills to ensure customer satisfaction. Remote Customer Support Engineers often collaborate with other technical teams to escalate complex problems and help improve products based on customer feedback.

What are the key skills and qualifications needed to thrive as a remote customer support engineer?

To thrive as a Remote Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or experience in IT or engineering. Familiarity with ticketing systems like Zendesk, remote desktop tools, and CRM platforms is typically required, and certifications such as CompTIA A+ or similar can be beneficial. Outstanding communication, patience, and problem-solving abilities help build trust with clients and efficiently resolve issues. These skills ensure timely, effective support and high customer satisfaction in a remote work environment.

How does a remote customer support engineer typically collaborate with other technical teams while working off-site?

As a Remote Customer Support Engineer, collaboration with other technical teams, such as development and product engineering, is often facilitated through digital communication tools like Slack, email, and video conferencing. You’ll regularly participate in virtual meetings to discuss complex customer issues, share feedback, and escalate bugs or feature requests. Building strong relationships and maintaining clear, proactive communication is key to ensuring customer issues are resolved efficiently. Many companies also utilize ticketing systems and shared documentation platforms to streamline workflows and keep all team members aligned.

What is the difference between Remote Customer Support Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Support EngineerRemote Technical Support Specialist
CredentialsTechnical certifications, customer service skillsTechnical certifications, troubleshooting skills
Work EnvironmentCustomer service platforms, remote communication toolsHelpdesk software, remote troubleshooting tools
Employer & IndustryTech companies, SaaS providersIT service providers, hardware/software vendors
Search & Comparison IntentUnderstanding roles, job requirementsJob differences, skills needed

The Remote Customer Support Engineer and Remote Technical Support Specialist roles share similar technical skills and work environments, often within tech or SaaS companies. However, the Support Engineer typically focuses more on customer relationship management and proactive support, while the Technical Support Specialist emphasizes troubleshooting and resolving technical issues. Both roles require technical certifications and excellent communication skills, but their primary focus and daily tasks differ slightly.

What are popular job titles related to Remote Customer Support Engineer jobs in Anchorage, AK?

For Remote Customer Support Engineer jobs in Anchorage, AK, the most frequently searched job titles are:

What job categories do people searching Remote Customer Support Engineer jobs in Anchorage, AK look for?

The top searched job categories for Remote Customer Support Engineer jobs in Anchorage, AK are:

What cities near Anchorage, AK are hiring for Remote Customer Support Engineer jobs?

Cities near Anchorage, AK with the most Remote Customer Support Engineer job openings:

Remote Customer Support Engineer jobs near you

Geotechnical Engineer (PE)

PND Engineers

Anchorage, AK • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago

Key responsibilities

  • Prepare geological analyses, foundation design, slope stability analysis, permafrost design, thermal analysis, seismic design, and contract documents for various civil and marine structures.

  • Assist in planning and executing on-shore and off-shore geotechnical investigations in diverse settings, including urban and remote areas, and analyze fieldwork results.

  • Translate fieldwork and analysis results into detailed technical reports for client decision-making.

Job description

Are you a licensed or soon to be licensed Professional Engineer with a passion for geotechnical engineering? Join our growing geotechnical group supporting civil engineering projects throughout Alaska.

What You Will Do:

  • You'll work on a wide variety of projects, using the latest technology, software, and state-of-the-practice laboratory equipment.
  • You will prepare geological analyses, foundation design, slope stability analysis, permafrost design, thermal analysis, seismic design, and contract documents for marine structures, arctic structures, retaining walls, soil improvement, roads, bridges and general site civil development-all with an emphasis on foundation systems.
  • You will assist in planning on-shore and off-shore geotechnical investigations in settings ranging from urban to remote, and implementing them independently or in a team setting in frozen and thawed ground.
  • The fieldwork and results will be translated by you and our geotechnical team into real-world analyses and problem-solving through the preparation of detailed technical reports crucial to our clients' decision making.

Qualifications:

  • Master of science degree in Geotechnical Engineering or Civil Engineering with a geotechnical focus.
  • Three plus years of relevant geotechnical consulting experience desired; however, those with less experience are welcome to apply.
  • Professional Engineer (PE) license, or ability to obtain Alaska PE within six months.
  • Experience in cold-regions foundation design and permafrost/arctic engineering highly desired
  • Strong English writing and oral communication skills.
  • Ability to produce well-organized, clear, complete, and concise technical reports. Candidates will be expected to submit original writing samples for review.
  • Ability to occasionally travel for field work in remote areas throughout Alaska. Travel in other parts of the U.S. and Canada is possible.
  • Valid U.S. driver's license and good driving record.
  • Permanent U.S. work authorization required without need for employer sponsorship.

Benefits, Perks, and Office Culture:

PND offers one of the strongest employee benefit packages in the industry, including:

  • Comprehensive medical plans
  • Employer-paid dental, vision, and life insurance
  • Disability insurance
  • 18-22 days of paid time off and 9 paid holidays annually
  • All overtime paid at 1.5x the regular hourly rate
  • Discretionary bonuses
  • Exceptional, employer-funded 401(k) profit-sharing retirement plan-no match required

Our Anchorage office also values a collegial, connected workplace culture, including biweekly office donuts and bagels and monthly catered all-office meetings, and opportunities to participate in community activities.

Why Anchorage?
Anchorage is Alaska's hub: big enough for modern amenities, yet minutes from mountains, coastline, and wilderness. Whether you're drawn to skiing, fishing, hiking, or simply a quieter pace of life, Anchorage offers a rare blend of career and lifestyle.


PND Engineers is an Equal Opportunity Employer.

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