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Remote Customer Support Agent Jobs in Spring Valley, CA

TEKsystems

Customer Technical Support

San Diego, CA · Remote

$18.50/hr

Responsibilities include supporting customers via phone, chat, email, and outbound calls ... remote position. Application Deadline This position is anticipated to close on Aug 7, 2026. About ...

Promoted2

Remote Insurance Agent

San Diego, CA · Remote

$60K - $110K/yr

Manage client pipeline using our CRM system * Follow up to ensure satisfaction and policy retention ... These tools support and do not replace human decision-making. By applying, you consent to the ...

PracticeTek

Manager, Customer Success

San Diego, CA · Remote

Whether you're building products, supporting customers, or driving strategy, your journey with ... For REMOTE roles, use this verbiage: We're excited to consider remote candidates for this role!

PracticeTek

Manager, Customer Success

San Diego, CA · On-site +1

Whether you're building products, supporting customers, or driving strategy, your journey with ... For REMOTE roles, use this verbiage: We're excited to consider remote candidates for this role!

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All JobsCustomer Support Agent JobsRemote Customer Support Agent JobsRemote Customer Support Agent Jobs in Spring Valley, CA

Remote Customer Support Agent information

See Spring Valley, CA salary details

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$22

$32

How much do remote customer support agent jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for remote customer support agent in Spring Valley, CA is $22.15, according to ZipRecruiter salary data. Most workers in this role earn between $18.46 and $24.62 per hour, depending on experience, location, and employer.

What is a remote customer support agent?

Remote Customer Support Agents are professionals who assist customers with inquiries, issues, or technical problems from a location outside of a traditional office, often working from home. They communicate with customers via phone, email, chat, or social media to provide information, resolve complaints, and ensure customer satisfaction. These agents use specialized software to access customer accounts and company resources, enabling them to efficiently address a wide range of concerns. The role requires strong communication skills, problem-solving abilities, and proficiency with digital tools. Remote Customer Support Agents play a key role in maintaining a positive customer experience for businesses operating in various industries.

What are the key skills and qualifications needed to thrive as a remote customer support agent?

To thrive as a Remote Customer Support Agent, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat tools, and helpdesk platforms is typically required. Outstanding empathy, patience, and time management are essential soft skills for building rapport and handling challenging situations. These skills and qualities ensure efficient issue resolution, customer satisfaction, and effective remote teamwork in a virtual environment.

What is the difference between Remote Customer Support Agent vs Remote Technical Support Specialist?

AspectRemote Customer Support AgentRemote Technical Support Specialist
CredentialsCustomer service experience, communication skillsTechnical certifications, troubleshooting skills
Work EnvironmentCall centers, online chat, email supportRemote troubleshooting, technical issue resolution
Employer & IndustryRetail, telecom, SaaS companiesIT, software, hardware companies
Common Search IntentCustomer service roles, support jobsTechnical support, IT helpdesk roles

Remote Customer Support Agents primarily handle customer inquiries, complaints, and general support via phone, chat, or email, focusing on customer satisfaction. In contrast, Remote Technical Support Specialists resolve technical issues, troubleshoot hardware or software problems, and often require technical certifications. While both roles are remote and customer-facing, Technical Support Specialists typically need more technical expertise, making their roles more specialized within the support industry.

How do remote customer support agents typically collaborate with other team members while working from different locations?

Remote Customer Support Agents frequently use digital communication tools such as team chat platforms, video conferencing, and shared ticketing systems to stay connected with colleagues and supervisors. Regular virtual meetings and team huddles help ensure everyone is aligned on company updates, customer issues, and best practices. Collaboration often involves escalating complex cases to specialized departments or working in tandem with technical support teams to resolve customer concerns efficiently. Maintaining clear and prompt communication is essential for delivering consistent service and fostering a supportive remote work culture.
What cities near Spring Valley, CA are hiring for Remote Customer Support Agent jobs? Cities near Spring Valley, CA with the most Remote Customer Support Agent job openings:
Remote Customer Support Agent jobs near you
Infographic showing various Remote Customer Support Agent job openings in Spring Valley, CA as of August 2026, with employment types broken down into 62% Full Time, and 38% Contract. Highlights an 100% Remote job distribution, with an average salary of $46,067 per year, or $22.1 per hour.

Director, Customer Support Services

Sodexo

San Diego, CA • Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Sodexo rating

6.4

Company rating: 6.4 out of 10

Based on 1,134 frontline employees who took The Breakroom Quiz

337th of 481 rated business services

Job description

Role Overview

Sodexo is seeking aDirector of Customer Support Servicesto lead our Western US region team. The Director of Customer Support Services plays a critical leadership role in optimizing the utilization of Sodexo contracted programs across designated segments. This position manages a team of Regional Account Managers and serves as the strategic liaison between segment operations, local sourcing partners, and broadline distribution centers. The ideal candidate will bring a strong understanding of supply chain dynamics, strategic sourcing, and stakeholder engagement to drive value creation and operational excellence.

This is a remote position, which requires travel up to 40%. Candidates should reside within the Western US region.

What You'll Do

Key Responsibilities:

  • Strategic Collaboration:
    • Partner with Segment Leadership (DM/VP Level) to align sourcing strategies with segment goals; drive adoption and optimization of Sodexo/Entegra's contracted programs across supported accounts.
  • Team Leadership:
    • Lead, mentor, and manage a team of Regional Account Managers.
  • Local Sourcing Strategy:
    • Identify, evaluate, and aggregate local sourcing opportunities in collaboration with segment operations; analyze financial impact and feasibility of local sourcing decisions.
  • Distribution Management:
    • Serve as the primary liaison between broadline distribution centers and regional partners.
    • Ensure seamless communication and coordination to support account needs and resolve distribution challenges.
What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

  • Medical, Dental, Vision Care and Wellness Programs
  • 401(k) Plan with Matching Contributions
  • Paid Time Off and Company Holidays
  • Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

What You Bring

Key Qualifications:

  • Bachelor's degree or equivalent experience
  • Minimum 7 years management experience
  • Demonstrated experience in strategy development and implementation
  • Possess strong leadership and communication
  • Keen understanding of supply chain dynamics, strategic sourcing, and stakeholder engagement
  • Strong technical acumen - databases, data acclimation
Who We Are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Qualifications & Requirements

Minimum Education Requirement - Bachelor's degreeor equivalent experience
Minimum Management Experience - 5 years
Minimum Functional Experience - 5 years of project management or multi-unit operations management experience


    Employment Type: FULL_TIME

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