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Remote Customer Support Agent Jobs in Sandy, UT (NOW HIRING)

HB Travels

Booking Coordinator (Remote)

Provo, UT · Remote

$16.50 - $21/hr

Job Type: Full-Time | Remote | Flexible Schedule About the Role We are expanding our remote team ... Provide exceptional customer support before, during, and after travel * Build lasting client ...

Pioneer Agency

Insurance Agent

Salt Lake City, UT · Remote

$50K - $75K/yr

Remote work opportunities with a flexible schedule to support work-life balance. * Competitive ... Basic computer proficiency and comfort using CRM and virtual communication tools. * No prior ...

Telarus

Customer Success Team Member

Sandy, UT · Remote

*Headquarters is located in Sandy, Utah however this position is remote and can be worked from ... Customer Success Specialist (Support) The Customer Success Specialist is responsible for delivering ...

Embedded Insurance

Fulfillment Specialist

Park City, UT · Remote

$125K/yr

Remote Employment Type: Full-time Advertised Compensation: $60K - 125K About Embedded Insurance ... As a Fulfillment Specialist at EI, you will meet customers at a moment that matters to bring ...

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All JobsCustomer Support Agent JobsRemote Customer Support Agent JobsRemote Customer Support Agent Jobs in Sandy, UT

Remote Customer Support Agent information

See Sandy, UT salary details

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How much do remote customer support agent jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for remote customer support agent in Sandy, UT is $20.57, according to ZipRecruiter salary data. Most workers in this role earn between $17.12 and $22.84 per hour, depending on experience, location, and employer.

What is a remote customer support agent?

Remote Customer Support Agents are professionals who assist customers with inquiries, issues, or technical problems from a location outside of a traditional office, often working from home. They communicate with customers via phone, email, chat, or social media to provide information, resolve complaints, and ensure customer satisfaction. These agents use specialized software to access customer accounts and company resources, enabling them to efficiently address a wide range of concerns. The role requires strong communication skills, problem-solving abilities, and proficiency with digital tools. Remote Customer Support Agents play a key role in maintaining a positive customer experience for businesses operating in various industries.

What are the key skills and qualifications needed to thrive as a remote customer support agent?

To thrive as a Remote Customer Support Agent, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat tools, and helpdesk platforms is typically required. Outstanding empathy, patience, and time management are essential soft skills for building rapport and handling challenging situations. These skills and qualities ensure efficient issue resolution, customer satisfaction, and effective remote teamwork in a virtual environment.

What is the difference between Remote Customer Support Agent vs Remote Technical Support Specialist?

AspectRemote Customer Support AgentRemote Technical Support Specialist
CredentialsCustomer service experience, communication skillsTechnical certifications, troubleshooting skills
Work EnvironmentCall centers, online chat, email supportRemote troubleshooting, technical issue resolution
Employer & IndustryRetail, telecom, SaaS companiesIT, software, hardware companies
Common Search IntentCustomer service roles, support jobsTechnical support, IT helpdesk roles

Remote Customer Support Agents primarily handle customer inquiries, complaints, and general support via phone, chat, or email, focusing on customer satisfaction. In contrast, Remote Technical Support Specialists resolve technical issues, troubleshoot hardware or software problems, and often require technical certifications. While both roles are remote and customer-facing, Technical Support Specialists typically need more technical expertise, making their roles more specialized within the support industry.

How do remote customer support agents typically collaborate with other team members while working from different locations?

Remote Customer Support Agents frequently use digital communication tools such as team chat platforms, video conferencing, and shared ticketing systems to stay connected with colleagues and supervisors. Regular virtual meetings and team huddles help ensure everyone is aligned on company updates, customer issues, and best practices. Collaboration often involves escalating complex cases to specialized departments or working in tandem with technical support teams to resolve customer concerns efficiently. Maintaining clear and prompt communication is essential for delivering consistent service and fostering a supportive remote work culture.
What job categories do people searching Remote Customer Support Agent jobs in Sandy, UT look for? The top searched job categories for Remote Customer Support Agent jobs in Sandy, UT are:
What cities near Sandy, UT are hiring for Remote Customer Support Agent jobs? Cities near Sandy, UT with the most Remote Customer Support Agent job openings:
Remote Customer Support Agent jobs near you
Infographic showing various Remote Customer Support Agent job openings in Sandy, UT as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $42,785 per year, or $20.6 per hour.

Customer Service Representative - State Farm Agent Team Member

Spencer Burnside - State Farm Agent

Salt Lake City, UT • Remote

$18 - $22/hr

Full-time

Medical, Life, PTO

Re-posted 6 days ago

Job description

Benefits:
  • Bonus based on performance
  • Competitive salary
  • Flexible schedule
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development

ABOUT OUR AGENCY:
Our agency opened in 2021 and has grown into a team of nine who work closely together in a fun, collaborative environment. Before opening the office, I worked as a State Farm team member, which gave me valuable experience and a clear understanding of how to build a supportive and effective team.
I’m a family-oriented person who enjoys sports, and I believe strongly in maintaining a healthy balance between work and life. That mindset carries into how we support our team and create a positive workplace.
We offer PTO, holidays, life insurance, health benefits, licensing reimbursement, and a strong focus on work-life balance. One unique perk we offer is a $500 betterment benefit, which team members can use to try something new—whether that’s focusing on fitness, exploring new foods, or investing in personal wellness through things like gym memberships.
Our office culture is close-knit, upbeat, and highly collaborative. We work hard, support each other, and have fun along the way. We’re looking for someone who is positive, coachable, and a true team player. If you enjoy working in a supportive environment where collaboration and growth are encouraged, this could be a great place to grow your career.
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Spencer Burnside - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 
RESPONSIBILITIES:
  • Answer customer inquiries and provide policy information.
  • Assist customers with policy changes and updates.
  • Process insurance claims and follow up with customers.
  • Maintain accurate records of customer interactions.
QUALIFICATIONS:
  • Communication and interpersonal skills.
  • Detail-oriented and able to multitask.
  • Prior State Farm experience highly preferred.

This is a remote position.