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Remote Customer Support Agent Jobs in Boca Raton, FL

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Licensed Healthcare Insurance Agent - 100% Remote

Orlando, FL · Remote

$26/hr

TTEC Licensed Healthcare Insurance Agent - Remote Pay Rate: $21/hour and top performers $26/hour We ... Be providing full lifecycle customer service and sales where you could accept inbound or might be ...

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Krieger Real Estate

Real Estate Agent

Fort Lauderdale, FL · Remote

$48K - $196K/yr

... support converge to elevate your real estate career. This is a remarkable opportunity for licensed ... Free CRM, AI Follow-Up System, and Document Management * Buyer Leads Provided * Fully Remote ...

Krieger Real Estate

Real Estate Agent

Hollywood, FL · Remote

$48K - $196K/yr

... support converge to elevate your real estate career. This is a remarkable opportunity for licensed ... Free CRM, AI Follow-Up System, and Document Management * Buyer Leads Provided * Fully Remote ...

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All JobsCustomer Support Agent JobsRemote Customer Support Agent JobsRemote Customer Support Agent Jobs in Boca Raton, FL

Remote Customer Support Agent information

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How much do remote customer support agent jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for remote customer support agent in Boca Raton, FL is $20.54, according to ZipRecruiter salary data. Most workers in this role earn between $17.12 and $22.79 per hour, depending on experience, location, and employer.

What is a remote customer support agent?

Remote Customer Support Agents are professionals who assist customers with inquiries, issues, or technical problems from a location outside of a traditional office, often working from home. They communicate with customers via phone, email, chat, or social media to provide information, resolve complaints, and ensure customer satisfaction. These agents use specialized software to access customer accounts and company resources, enabling them to efficiently address a wide range of concerns. The role requires strong communication skills, problem-solving abilities, and proficiency with digital tools. Remote Customer Support Agents play a key role in maintaining a positive customer experience for businesses operating in various industries.

What are the key skills and qualifications needed to thrive as a remote customer support agent?

To thrive as a Remote Customer Support Agent, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat tools, and helpdesk platforms is typically required. Outstanding empathy, patience, and time management are essential soft skills for building rapport and handling challenging situations. These skills and qualities ensure efficient issue resolution, customer satisfaction, and effective remote teamwork in a virtual environment.

What is the difference between Remote Customer Support Agent vs Remote Technical Support Specialist?

AspectRemote Customer Support AgentRemote Technical Support Specialist
CredentialsCustomer service experience, communication skillsTechnical certifications, troubleshooting skills
Work EnvironmentCall centers, online chat, email supportRemote troubleshooting, technical issue resolution
Employer & IndustryRetail, telecom, SaaS companiesIT, software, hardware companies
Common Search IntentCustomer service roles, support jobsTechnical support, IT helpdesk roles

Remote Customer Support Agents primarily handle customer inquiries, complaints, and general support via phone, chat, or email, focusing on customer satisfaction. In contrast, Remote Technical Support Specialists resolve technical issues, troubleshoot hardware or software problems, and often require technical certifications. While both roles are remote and customer-facing, Technical Support Specialists typically need more technical expertise, making their roles more specialized within the support industry.

How do remote customer support agents typically collaborate with other team members while working from different locations?

Remote Customer Support Agents frequently use digital communication tools such as team chat platforms, video conferencing, and shared ticketing systems to stay connected with colleagues and supervisors. Regular virtual meetings and team huddles help ensure everyone is aligned on company updates, customer issues, and best practices. Collaboration often involves escalating complex cases to specialized departments or working in tandem with technical support teams to resolve customer concerns efficiently. Maintaining clear and prompt communication is essential for delivering consistent service and fostering a supportive remote work culture.
What are popular job titles related to Remote Customer Support Agent jobs in Boca Raton, FL? For Remote Customer Support Agent jobs in Boca Raton, FL, the most frequently searched job titles are:
What job categories do people searching Remote Customer Support Agent jobs in Boca Raton, FL look for? The top searched job categories for Remote Customer Support Agent jobs in Boca Raton, FL are:
What cities near Boca Raton, FL are hiring for Remote Customer Support Agent jobs? Cities near Boca Raton, FL with the most Remote Customer Support Agent job openings:
Remote Customer Support Agent jobs near you
Infographic showing various Remote Customer Support Agent job openings in Boca Raton, FL as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $42,726 per year, or $20.5 per hour.

Customer Success Specialist

Naztec International Group

West Palm Beach, FL • Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Job description

Naztec International Group is seeking a proactive, customer-focused Customer Success Specialist to join our growing remote team. In this role, you will serve as a trusted partner to clients by ensuring they receive exceptional service, timely support, and a seamless experience throughout their engagement with our company.

As a Customer Success Specialist, you will build strong client relationships, coordinate with internal teams, resolve inquiries, monitor customer satisfaction, and help clients maximize the value of Naztec International Group's consulting and technology services. Your ability to communicate effectively, solve problems, and manage multiple priorities will directly contribute to long-term client success and business growth.

This position is ideal for someone who enjoys working with people, building lasting professional relationships, and delivering an outstanding customer experience in a collaborative remote environment.

Key Responsibilities
  • Serve as the primary point of contact for assigned clients, ensuring a positive and professional customer experience.
  • Build and maintain strong, long-term relationships through proactive communication and regular follow-ups.
  • Guide new clients through the onboarding process, ensuring a smooth transition and successful implementation of services.
  • Respond promptly to client inquiries, questions, and service requests through email, phone, and virtual meetings.
  • Collaborate with internal departments, including Operations, Project Management, IT, and Recruiting, to coordinate client needs and resolve issues efficiently.
  • Monitor customer accounts, project milestones, and service deliverables to ensure expectations are met.
  • Identify potential challenges and proactively recommend solutions to improve customer satisfaction and retention.
  • Track customer interactions and maintain accurate records within the company's CRM and internal systems.
  • Prepare reports on customer engagement, service performance, and client feedback.
  • Assist with renewals, service expansions, and identifying opportunities to strengthen client partnerships.
  • Gather customer feedback and share insights to support continuous process improvements and service enhancements.
  • Maintain a thorough understanding of Naztec International Group's services, solutions, and business operations.
  • Support multiple client accounts while maintaining exceptional attention to detail and responsiveness.
  • Perform additional customer success and administrative responsibilities as assigned.

Requirements

  • Bachelor's degree in Business, Communications, Marketing, Management, or a related field (or equivalent professional experience).
  • 2+ years of experience in Customer Success, Account Management, Customer Support, Client Services, Business Operations, or a related role.
  • Experience supporting business clients in consulting, technology, staffing, engineering, or professional services environments is preferred.
  • Experience using CRM platforms and customer success tools.
  • Proficiency with Microsoft Office and Google Workspace.
  • Experience using collaboration and project management platforms such as Salesforce, HubSpot, Asana, Monday.com, Jira, ClickUp, Slack, or Microsoft Teams is a plus.

Benefits

  • Annual performance bonus opportunities
  • Medical, Dental, and Vision Insurance
  • 401(k) with company matching
  • Paid Time Off (PTO)
  • Paid Holidays
  • Flexible remote work environment
  • Home office equipment support
  • Professional development and training
  • Career growth opportunities
  • Employee Assistance Program
  • Life Insurance
  • Short-Term & Long-Term Disability Coverage
  • Wellness initiatives