ZipRecruiter

Log In

2

Remote Customer Support Agent Jobs in Kentucky (NOW HIRING)

Helpware

Sales Agent

Lexington, KY · Remote

$20/hr

Conditional remote About Us Helpware is a technology-driven company with offices in the USA ... which provides Customer Experience & Operational Support for modern companies. Our team of ...

InsuraTec

Sales Representative (Remote)

Florence, KY · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

InsuraTec

Sales Representative (Remote)

Shively, KY · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

InsuraTec

Sales Representative (Remote)

Somerset, KY · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

InsuraTec

Sales Representative (Remote)

Murray, KY · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

InsuraTec

Sales Representative (Remote)

Radcliff, KY · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

previous page

Showing results 41-60

All JobsCustomer Support Agent JobsRemote Customer Support Agent JobsRemote Customer Support Agent Jobs in Kentucky

Remote Customer Support Agent information

See Kentucky salary details

$10

$18

$27

How much do remote customer support agent jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for remote customer support agent in Kentucky is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.67 and $20.87 per hour, depending on experience, location, and employer.

What is a remote customer support agent?

Remote Customer Support Agents are professionals who assist customers with inquiries, issues, or technical problems from a location outside of a traditional office, often working from home. They communicate with customers via phone, email, chat, or social media to provide information, resolve complaints, and ensure customer satisfaction. These agents use specialized software to access customer accounts and company resources, enabling them to efficiently address a wide range of concerns. The role requires strong communication skills, problem-solving abilities, and proficiency with digital tools. Remote Customer Support Agents play a key role in maintaining a positive customer experience for businesses operating in various industries.

What are the key skills and qualifications needed to thrive as a remote customer support agent?

To thrive as a Remote Customer Support Agent, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat tools, and helpdesk platforms is typically required. Outstanding empathy, patience, and time management are essential soft skills for building rapport and handling challenging situations. These skills and qualities ensure efficient issue resolution, customer satisfaction, and effective remote teamwork in a virtual environment.

How do remote customer support agents typically collaborate with other team members while working from different locations?

Remote Customer Support Agents frequently use digital communication tools such as team chat platforms, video conferencing, and shared ticketing systems to stay connected with colleagues and supervisors. Regular virtual meetings and team huddles help ensure everyone is aligned on company updates, customer issues, and best practices. Collaboration often involves escalating complex cases to specialized departments or working in tandem with technical support teams to resolve customer concerns efficiently. Maintaining clear and prompt communication is essential for delivering consistent service and fostering a supportive remote work culture.

What is the difference between Remote Customer Support Agent vs Remote Technical Support Specialist?

AspectRemote Customer Support AgentRemote Technical Support Specialist
CredentialsCustomer service experience, communication skillsTechnical certifications, troubleshooting skills
Work EnvironmentCall centers, online chat, email supportRemote troubleshooting, technical issue resolution
Employer & IndustryRetail, telecom, SaaS companiesIT, software, hardware companies
Common Search IntentCustomer service roles, support jobsTechnical support, IT helpdesk roles

Remote Customer Support Agents primarily handle customer inquiries, complaints, and general support via phone, chat, or email, focusing on customer satisfaction. In contrast, Remote Technical Support Specialists resolve technical issues, troubleshoot hardware or software problems, and often require technical certifications. While both roles are remote and customer-facing, Technical Support Specialists typically need more technical expertise, making their roles more specialized within the support industry.

What are popular job titles related to Remote Customer Support Agent jobs in Kentucky?

For Remote Customer Support Agent jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Remote Customer Support Agent jobs in Kentucky look for?

The top searched job categories for Remote Customer Support Agent jobs in Kentucky are:

What cities in Kentucky are hiring for Remote Customer Support Agent jobs?

Cities in Kentucky with the most Remote Customer Support Agent job openings:

Remote Customer Support Agent jobs near you
Infographic showing various Remote Customer Support Agent job openings in Kentucky as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $39,105 per year, or $18.8 per hour.

Sales Agent

Helpware

Lexington, KY • Remote

$20/hr

Full-time

Posted 7 days ago

Job description

Sales Agent

Location: Lexington, Danville, or Somerset, KY | Work Setup: Conditional remote

About Us

Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.

Our US Team is growing and we're looking for experienced Sales Agents to join our Helpware team.

Position Overview:

The Sales Agent is responsible for managing a portfolio of customer accounts to drive retention, revenue growth, and new business opportunities. This role develops existing accounts through proactive relationship management, outbound prospecting, and cross-selling while maintaining an accurate sales pipeline and collaborating with internal teams to deliver a seamless customer experience.

Specific Responsibilities:

Account Management & Farming

  • Own and manage an assigned book of long-tail accounts, segmented across Develop ($5K-$7.5K), Maintain ($2.5K-$5K), and Automate (under $2.5K) revenue tiers.
  • Drive retention, growth, and selective cross-sell within the Maintain and Develop tiers.
  • Identify accounts ready to graduate into the field book at the $7.5K+ threshold and coordinate warm handoffs with field reps.
  • Maintain accurate, complete records of all account activity, notes, and qualified opportunities in Salesforce.

Lead Generation & Qualification

  • Build and execute a dedicated outbound prospecting motion (calls, emails) to engage prospective and existing accounts and generate net-new opportunities.
  • Qualify leads against defined criteria, including decision-maker identification, business fit, and opportunity sizing.
  • Coordinate with the CX/Sales Support team on leads surfaced through inbound channels (shared inbox, customer calls) to ensure consistent follow-up and qualification.
  • Balance time between proactive account management and new business prospecting, in line
  • with program-level targets.

Pipeline & Reporting

  • Track and report on pipeline metrics, including opportunities created, pipeline value, conversion rates, and revenue generated.
  • Participate in weekly, monthly, and quarterly business reviews, providing visibility into account health, pipeline performance, and emerging trends.
  • Stay current on the client's product portfolio, pricing policy, and promotional programs relevant to account management and prospecting conversations.
  • Other related tasks as assigned by the client or Helpware management

Qualifications:

  • At least 2-3 years of experience in account management, inside sales, business development, or a related sales role.
  • Proven experience managing customer accounts, generating leads, and driving revenue growth.
  • Experience using Salesforce or other CRM platforms to manage pipelines and customer interactions.
  • Strong communication, relationship-building, and negotiation skills.
  • Results-oriented with the ability to manage multiple accounts and achieve sales targets in a fast-paced environment.
Employment Type: FULL_TIME

Apply