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Remote Customer Success Jobs in Wheaton, IL (NOW HIRING)

FourKites

Sr. Manager, Customer Success

Chicago, IL

$145K - $175K/yr

As the Senior Manager, Customer Success , you will lead a team of Customer Success Managers responsible for providing a best-in-class customer experience. The team is responsible for guiding ...

FourKites

Sr. Manager, Customer Success

Chicago, IL · On-site +1

$145K - $175K/yr

As the Senior Manager, Customer Success , you will lead a team of Customer Success Managers responsible for providing a best-in-class customer experience. The team is responsible for guiding ...

Nexthink

Senior Customer Success Manager

Chicago, IL · On-site

Key pillars to the Customer Success Team are: (i) Customer Success Plan, (ii) Value Tracking and ... Hybrid work model that balances office and remote work, with structured onboarding to foster ...

SPINS

Customer Success Manager - SMB

Chicago, IL · On-site +1

$75K - $80K/yr

Customer Success Manager Summary The Customer Success Manager will be assigned a book of business according to the strategic needs of the segment. This high-impact role will handle multiple clients ...

Meltwater

Sr Customer Success Manager

Chicago, IL · Hybrid

$98K - $130K/yr

As a Sr Customer Success Manager at Meltwater, each day is dedicated to ensuring the continued success and satisfaction of our valued customers. We're searching for driven individuals to join our ...

SPINS

Customer Success Manager - SMB

Chicago, IL · Hybrid

$75K - $80K/yr

Customer Success Manager Summary The Customer Success Manager will be assigned a book of business according to the strategic needs of the segment. This high-impact role will handle multiple clients ...

Fin

Customer Success Manager, Scale

Chicago, IL · On-site +1

$135K - $161K/yr

As a Scaled Customer Success Manager, you'll be the customer's trusted guide-helping them adopt and embed Fin's suite at scale, extracting real value, and scaling processes so more businesses succeed ...

Aoglobelife

Be Seen First

Remote Customer Sales Rep Entry Level (No Experience Welcome to Apply)

Chicago, IL · Remote

$60K - $80K/yr

About the Role As a Remote Customer Sales Rep , you'll meet virtually with individuals who have ... Participate in ongoing virtual training and coaching sessions What We Offer We believe your success ...

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Showing results 21-40

All JobsCustomer Success JobsRemote Customer Success JobsRemote Customer Success Jobs in Wheaton, IL

Remote Customer Success information

See Wheaton, IL salary details

$31.4K

$80.3K

$135.3K

How much do remote customer success jobs pay per year?

As of Sep 2, 2026, the average yearly pay for remote customer success in Wheaton, IL is $80,282.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,500.00 and $95,700.00 per year, depending on experience, location, and employer.

What is a remote customer success?

A Remote Customer Success job involves helping customers achieve their goals while using a company's product or service, all while working remotely. Professionals in this role focus on customer satisfaction, retention, and engagement by providing support, guidance, and strategic recommendations. They often communicate via email, chat, or video calls to address customer needs, troubleshoot issues, and ensure a positive experience. Strong communication skills, problem-solving abilities, and a customer-first mindset are essential for success in this role.

What skills and qualifications are needed for a remote customer success?

To succeed as a Remote Customer Success professional, you need strong communication and problem-solving skills, a customer-oriented mindset, and relevant experience or education, often in business or communications. Familiarity with customer relationship management (CRM) platforms like Salesforce or Zendesk, and proficiency in digital communication tools such as email, chat, and video conferencing software is typically required. Outstanding empathy, adaptability, and the ability to build rapport remotely set top performers apart. These skills ensure you can efficiently address customer needs, build lasting relationships, and contribute positively to customer retention and satisfaction from a remote environment.

What are typical challenges faced by remote customer success professionals, and how can they be managed?

Remote Customer Success professionals often encounter challenges such as building customer trust without face-to-face interaction, managing communication across different time zones, and staying aligned with internal teams. These challenges can be managed by leveraging clear, proactive communication, setting regular check-ins with clients, and utilizing collaboration platforms to stay in sync with colleagues. Developing strong organizational skills and maintaining detailed records in CRM systems can also help track customer issues and ensure follow-through. Many companies provide structured onboarding, ongoing training, and regular team meetings to support remote staff in overcoming these hurdles.

What are the most commonly searched types of Customer Success jobs in Wheaton, IL?

The most popular types of Customer Success jobs in Wheaton, IL are:

What job categories do people searching Remote Customer Success jobs in Wheaton, IL look for?

The top searched job categories for Remote Customer Success jobs in Wheaton, IL are:

What cities near Wheaton, IL are hiring for Remote Customer Success jobs?

Cities near Wheaton, IL with the most Remote Customer Success job openings:

Remote Customer Success jobs near you
Infographic showing various Remote Customer Success job openings in Wheaton, IL as of August 2026, with employment types broken down into 88% Full Time, 10% Part Time, and 2% Contract. Highlights an 100% Remote job distribution, with an average salary of $80,282 per year, or $38.6 per hour.

Sr. Manager, Customer Success

FourKites

Chicago, IL

$145K - $175K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 18 days ago

Job description

At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it's medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable.
Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity
FourKites is looking for an extraordinary people leader who is customer obsessed and believes in our core values of one team, bias for action, attitude matters and extreme ownership.
As the Senior Manager, Customer Success, you will lead a team of Customer Success Managers responsible for providing a best-in-class customer experience. The team is responsible for guiding customers through their visibility journey and managing a book of customers. Key metrics include Net Revenue Retention, Customer Satisfaction, Customer Health, and account growth. Your team will work heavily with Sales, Operations, Product and Leadership. The ideal candidate will be equally passionate about FourKites solutions, customer outcomes, leading, developing and inspiring a team that scales with our growth.
What you'll be doing:
  • Development and manage a team of Customer Success Managers
  • Build and cultivate relationships with customer executives and champions of strategic accounts and serve as an escalation point for client conflict resolution as necessary
  • Partner with Customer Enablement to ensure CS Playbooks are being advanced based on our business growth and maturity
  • Provide direction, coaching and feedback to CSMs around day-to-day execution of CS Playbooks
  • Detailed management routines around account planning, business objectives, risk mitigation, and customer expansion
  • Understand and mitigate account risk and escalate to dependent functions as necessary
  • Enable Customer Growth Account Executives, Renewals Manager and CSMs to strategize on renewals and expansion opportunities
  • Hire, onboard, and develop team members to progress their career at FourKites
  • Contribute and lead a culture of customer success
  • Collaborate with other FourKites leaders to ensure one team approach to meet and exceed customer expectations
  • Approximately 25% travel for client site visits

About the team:
The FourKites Customer Success Team owns the overall customer relationship. The team's goal is to provide our customers the best experience and business consultancy. We provide best practices and thought leadership to help our customers recognize business value and prove ROI. Our goal is to be viewed as trusted partners and to create raving fans that want to continuously further their partnership with FourKites.
Who you are:
  • Manage and influence behavior through persuasion, negotiation, and consensus building
  • Understanding of value drivers in recurring revenue business models
  • Analytical and process-oriented mindset
  • Enthusiastic and creative leader with the ability to inspire others
  • Demonstrated desire for continuous learning and improvement
  • Excellent communication and presentation skills

Basic Qualifications
  • Experience in a Supply Chain industry or related SaaS company highly preferred; Tech startup experience advantageous
  • Bachelor's degree or equivalent experience, MBA a plus
  • 7+ years' experience in an account management, consulting or customer success
  • 3+ years of directly managing customer-facing teams
  • Experience directly or indirectly working with freight management and supply chain
  • Experience working with complex software
Compensation
The expected annual base salary range for this role is $145,000 - $175,000. Actual compensation will be determined based on several factors, including but not limited to experience, qualifications, skills, and business needs. In addition to base salary, this position is eligible for bonus and incentive compensation as well as participation in FourKites' employee stock option program.
Benefits
FourKites provides competitive compensation with stock options, outstanding benefits and a collaborative culture for all employees around the globe. To help you be your best, we have 5 global recharge days, in addition to generous PTO and standard holidays. Parental leave for all parents, an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others. Throughout the year, FourKites sets aside time during the workday to learn and celebrate diversity. We're always listening for new ways to support everyone in and out of the office.
Benefits include:
  • Medical, Dental & Vision benefits starting on first day of employment
  • 401k Retirement savings with employer match
  • Bonus and incentive compensation as well as employee stock option program
  • Employer paid life insurance and short term disability insurance
  • Generous PTO, global recharge days, and volunteer days
  • Paid parental leave for all parents
  • Family planning and inclusive wellbeing resources
  • Technology reimbursement
  • Commuter benefits for in-office employees (Chicago)
  • Annual Wellness Stipend
  • Ongoing learning & development opportunities
About FourKites
FourKites, the leader in AI-driven supply chain transformation for global enterprises and pioneer of real-time visibility, turns supply chain data into automated action. FourKites Intelligent Control Tower® breaks down enterprise silos by creating a real-time digital twin of orders, shipments, inventory and assets. This comprehensive view, combined with AI-powered digital workers, enables companies to prevent disruptions, automate routine tasks and optimize performance across their supply chain. FourKites processes over 3.2 million supply chain events daily - from purchase orders to final delivery - helping 1,600-plus global brands prevent disruptions, make faster decisions and move from reactive tracking to proactive supply chain orchestration. For more information, visit www.fourkites.com.
If you are a California resident, here is our California Applicant Privacy Notice. If you are a European Union resident, here is our EU Applicant Privacy Notice.
FourKites is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you're excited about this role but don't meet every requirement, we encourage you to apply.

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