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Remote Customer Success Jobs in Union, NJ (NOW HIRING)

rePurpose Global

Customer Success Manager

New York, NY · Remote

$85K - $110K/yr

About the Role The Customer Success Manager owns a diverse portfolio of accounts across our ... This position is remote, but we prefer candidates located in New York or on the East Coast. Key ...

NGDATA

Customer Success Manager

New York, NY · Remote

We are looking for a passionate and commercially minded Customer Success Manager (CSM) to join our ... Remote-friendly work environment * Opportunities for professional development and career growth ...

Avo

Customer Success Director

New York, NY · Remote

The Role The Customer Success Director owns the post-launch relationship for Avo's health system ... Remote-First: Work from anywhere in the US with flexible hours. How We Take Care of Our Team

ChargeAfter

Customer Success Manager

Manhattan, NY · On-site +1

As the Customer Success Manager , you will play a critical role within the ChargeAfter Customer Success team, focused on maximizing customer value by driving adoption, performance, and long-term ...

CARTO

Customer Success Engineer

Manhattan, NY · Remote

To continue this growth, the Customer Success team is looking for a Customer Success to provide the ... Remote (USA or Argentina) Key Responsibilities Ability to deliver results through others by leading ...

NGData

Customer Success Manager

Manhattan, NY · Remote

We are looking for a passionate and commercially minded Customer Success Manager (CSM) to join our ... Remote-friendly work environment * Opportunities for professional development and career growth ...

NGDATA

Customer Success Manager

New York, NY · On-site +1

We are looking for a passionate and commercially minded Customer Success Manager (CSM) to join our ... Remote-friendly work environment * Opportunities for professional development and career growth ...

PHOEBE

Customer Success Manager

Manhattan, NY · Remote

Now we need to expand our Customer Experience team with a Customer Success Manager to make sure our ... Open to remote, with a preference for NYC (Chinatown / LES) * Multiple second-time founders to ...

Cartful Solutions

Customer Success Manager

New York, NY · On-site +1

- Customer Success Manager Cartful is changing the way that brands engage with their shoppers online ... New York City or San Diego metropolitan areas preferred, but open to remote locations for the ideal ...

Addition

Customer Success Associate

New York, NY · On-site +1

Onboarding and Account Management / Customer Success: Managing customer relationships, you'll be ... Flexibility - We are a fully remote and distributed company. This means you can work from wherever ...

Cartful Solutions

Customer Success Manager

New York, NY · On-site +1

- Customer Success Manager Cartful is changing the way that brands engage with their shoppers online ... New York City or San Diego metropolitan areas preferred, but open to remote locations for the ideal ...

ibynd

Customer Success Representative

Englewood, NJ · Remote

The Customer Success Representative sits at the intersection of sales, operations, and product ... Remote At iBynd + SEMSEE, we are committed to upholding the highest standards of employment ...

Unthread

Customer Success Manager

Manhattan, NY · On-site +1

The Role As a Customer Success Manager at Unthread, you'll be shaping how customers built their ... We gather in-office during the week with Fridays remote , plus flexibility when needed. Our focus ...

YOOBIC

Customer Success Manager

Manhattan, NY · On-site +1

$135K - $150K/yr

As a Customer Success Manager at YOOBIC, you own the long term success of some of our most strategic clients. You are accountable for adoption, value realization, and retention. You act as a trusted ...

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All JobsRemote Customer Success JobsRemote Customer Success Jobs in Union, NJ

Remote Customer Success information

See Union, NJ salary details

$33.1K

$84.6K

$142.7K

How much do remote customer success jobs pay per year?

As of May 28, 2026, the average yearly pay for remote customer success in Union, NJ is $84,645.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,600.00 and $100,900.00 per year, depending on experience, location, and employer.

What is a Remote Customer Success job?

A Remote Customer Success job involves helping customers achieve their goals while using a company's product or service, all while working remotely. Professionals in this role focus on customer satisfaction, retention, and engagement by providing support, guidance, and strategic recommendations. They often communicate via email, chat, or video calls to address customer needs, troubleshoot issues, and ensure a positive experience. Strong communication skills, problem-solving abilities, and a customer-first mindset are essential for success in this role.

What are the key skills and qualifications needed to thrive in the Remote Customer Success position, and why are they important?

To succeed as a Remote Customer Success professional, you need strong communication and problem-solving skills, a customer-oriented mindset, and relevant experience or education, often in business or communications. Familiarity with customer relationship management (CRM) platforms like Salesforce or Zendesk, and proficiency in digital communication tools such as email, chat, and video conferencing software is typically required. Outstanding empathy, adaptability, and the ability to build rapport remotely set top performers apart. These skills ensure you can efficiently address customer needs, build lasting relationships, and contribute positively to customer retention and satisfaction from a remote environment.

What are some typical challenges faced by Remote Customer Success professionals, and how can they be managed?

Remote Customer Success professionals often encounter challenges such as building customer trust without face-to-face interaction, managing communication across different time zones, and staying aligned with internal teams. These challenges can be managed by leveraging clear, proactive communication, setting regular check-ins with clients, and utilizing collaboration platforms to stay in sync with colleagues. Developing strong organizational skills and maintaining detailed records in CRM systems can also help track customer issues and ensure follow-through. Many companies provide structured onboarding, ongoing training, and regular team meetings to support remote staff in overcoming these hurdles.
More about Remote Customer Success jobs
What are the most commonly searched types of Customer Success jobs in Union, NJ? The most popular types of Customer Success jobs in Union, NJ are:
What are popular job titles related to Remote Customer Success jobs in Union, NJ? For Remote Customer Success jobs in Union, NJ, the most frequently searched job titles are:
What job categories do people searching Remote Customer Success jobs in Union, NJ look for? The top searched job categories for Remote Customer Success jobs in Union, NJ are:
What cities near Union, NJ are hiring for Remote Customer Success jobs? Cities near Union, NJ with the most Remote Customer Success job openings:
Remote Customer Success jobs near you
Infographic showing various Remote Customer Success job openings in Union, NJ as of May 2026, with employment types broken down into 74% Full Time, 23% Part Time, and 3% Contract. Highlights an 83% Physical, 3% Hybrid, and 14% Remote job distribution, with an average salary of $84,645 per year, or $40.7 per hour.
Customer Success Manager

Customer Success Manager

rePurpose Global

New York, NY • Remote

$85K - $110K/yr

Full-time

Posted 23 days ago

Job description

About the Role

The Customer Success Manager owns a diverse portfolio of accounts across our compliance and plastic recovery product lines. You are the primary relationship owner post-sale - responsible for driving customer outcomes, managing customers through data-intensive compliance workflows, ensuring renewals, and identifying growth opportunities across your book of business. This role requires strong project management instincts, comfort with large data sets, and the ability to operate with precision in a fast-moving, highly regulated industry.

This position is remote, but we prefer candidates located in New York or on the East Coast.
 
Key Responsibilities

  • Own a portfolio of accounts as the primary point of contact throughout the customer lifecycle, from onboarding through renewal

  • Guide customers through complex, data-intensive compliance and reporting workflows tied to EPR and packaging regulations across multiple jurisdictions

  • Project manage multiple accounts simultaneously against strict regulatory deadlines, coordinating cross-functionally with Product, Delivery, and Enablement teams

  • Build and maintain relationships across multiple stakeholder levels, running structured cadences including QBRs and proactive health reviews

  • Own the full renewal cycle - forecasting accurately, managing risk proactively, and closing on time

  • Identify and develop upsell and cross-sell opportunities across both compliance and plastic recovery product lines

  • Work with large, complex data sets to surface customer insights, monitor submission accuracy, and flag issues early

  • Maintain accurate account data, health scores, and renewal forecasts in our CS platform and CRM

Requirements

  • 3+ years of experience in a Customer Success Manager role, owning a book of business with direct accountability for retention and growth

  • Proven ability to manage customers through compliance, regulatory, or data-intensive workflows with hard deadlines

  • Demonstrated comfort working with large data sets - you can analyze, interpret, and communicate data clearly to non-technical stakeholders

  • Strong project management skills - able to run multiple workstreams in parallel without dropping the ball

  • Experience with HubSpot or a comparable CRM; you keep your data clean and use it to drive decisions

  • AI-forward mindset - you actively use AI tools to work smarter, automate repetitive tasks, and improve the quality of your customer interactions

  • Comfortable operating in a startup environment with evolving processes, products, and priorities

  • Strong written and verbal communication - you can simplify complex regulatory or technical concepts for a range of audiences

$85,000 - $110,000 a year
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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